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BSOD - Windows 7 Laptop


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#1 demonjrules

demonjrules

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Posted 04 March 2016 - 01:58 PM

· OS - Windows 7 Professional x64
· This is the original installed OS from Dell (OEM) 
· Age of system (hardware) a month old
· Age of OS installation - a month old. Did not reinstall the OS 

· CPU - Intel Core i7-6600U CPU @ 2.60 GHz 2.80 GHz 
· Video Card - Intel HD Graphics 520 

· System Manufacturer - Dell
· Exact model number - Latitude E7470

· Laptop

 

 

WinDbg of memory dump file ... 

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_CORRUPTED_EXPOOL (c5)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is
caused by drivers that have corrupted the system pool.  Run the driver
verifier against any new (or suspect) drivers, and if that doesn't turn up
the culprit, then use gflags to enable special pool.
Arguments:
Arg1: 00000000760e0002, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff800033c59bc, address which referenced memory

Debugging Details:
------------------


DUMP_CLASS: 1

DUMP_QUALIFIER: 400

BUILD_VERSION_STRING:  7601.19135.amd64fre.win7sp1_gdr.160121-1718

SYSTEM_MANUFACTURER:  Dell Inc.

SYSTEM_PRODUCT_NAME:  Latitude E7470

SYSTEM_SKU:  06DC

BIOS_VENDOR:  Dell Inc.

BIOS_VERSION:  1.0.1

BIOS_DATE:  11/09/2015

BASEBOARD_MANUFACTURER:  Dell Inc.

BASEBOARD_PRODUCT:  047I7V

BASEBOARD_VERSION:  A00

DUMP_TYPE:  2

BUGCHECK_P1: 760e0002

BUGCHECK_P2: 2

BUGCHECK_P3: 0

BUGCHECK_P4: fffff800033c59bc

BUGCHECK_STR:  0xC5_2

CURRENT_IRQL:  2

FAULTING_IP: 
nt!ExDeferredFreePool+100
fffff800`033c59bc 4c8b02          mov     r8,qword ptr [rdx]

CPU_COUNT: 4

CPU_MHZ: af8

CPU_VENDOR:  GenuineIntel

CPU_FAMILY: 6

CPU_MODEL: 4e

CPU_STEPPING: 3

CPU_MICROCODE: 6,4e,3,0 (F,M,S,R)  SIG: 49'00000000 (cache) 49'00000000 (init)

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  System

ANALYSIS_SESSION_HOST:  JACK-PC

ANALYSIS_SESSION_TIME:  03-04-2016 13:35:31.0941

ANALYSIS_VERSION: 10.0.10586.567 amd64fre

TRAP_FRAME:  fffff88005aed880 -- (.trap 0xfffff88005aed880)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffffa8011caa010 rbx=0000000000000000 rcx=fffff80003421ca0
rdx=00000000760e0002 rsi=0000000000000000 rdi=0000000000000000
rip=fffff800033c59bc rsp=fffff88005aeda10 rbp=0000000000000007
 r8=00000000760e0002  r9=fffffa8016c51a00 r10=0000000000000000
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
nt!ExDeferredFreePool+0x100:
fffff800`033c59bc 4c8b02          mov     r8,qword ptr [rdx] ds:00000000`760e0002=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff8000328c969 to fffff8000328d3c0

STACK_TEXT:  
fffff880`05aed738 fffff800`0328c969 : 00000000`0000000a 00000000`760e0002 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx
fffff880`05aed740 fffff800`0328b5e0 : 00000000`00000000 fffff880`05aedbc0 00000000`00000002 00000000`00000000 : nt!KiBugCheckDispatch+0x69
fffff880`05aed880 fffff800`033c59bc : 00000000`00000000 00000000`00001000 00000000`00000000 00000000`00000000 : nt!KiPageFault+0x260
fffff880`05aeda10 fffff800`033c44f1 : 00000000`00000000 fffffa80`08759000 00000000`00000000 fffff880`04bdf130 : nt!ExDeferredFreePool+0x100
fffff880`05aedaa0 fffff880`04bd988b : 00000000`00000000 00000000`00000000 fffffa80`44555144 00000000`0000027a : nt!ExFreePoolWithTag+0x411
fffff880`05aedb50 fffff880`04bdb2fa : 00000000`00000002 fffffa80`152eb570 fffffa80`136be440 fffff880`04bdfb50 : mpsdrv!UpcallIrpCompleteReadyNotification+0x3ab
fffff880`05aedb80 fffff800`0352643a : 00000000`00000080 fffffa80`112fbb50 fffffa80`07687b10 fffff8a0`00000002 : mpsdrv!IP6StringToAddress+0x58a
fffff880`05aedc00 fffff800`0327e0c6 : fffff880`03542180 fffffa80`112fbb50 fffffa80`14a1d060 fffffa80`112d6810 : nt!PspSystemThreadStartup+0x5a
fffff880`05aedc40 00000000`00000000 : fffff880`05aee000 fffff880`05ae8000 fffff880`05aed6b0 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

THREAD_SHA1_HASH_MOD_FUNC:  a3d58077c285309c954a271ff927bc2c3c668579

THREAD_SHA1_HASH_MOD_FUNC_OFFSET:  ecb3745f0606c0e278834372f3bbae4c35750764

THREAD_SHA1_HASH_MOD:  1e8aefcc9b9948411368743c718337fae6c7c30c

FOLLOWUP_IP: 
nt!ExDeferredFreePool+100
fffff800`033c59bc 4c8b02          mov     r8,qword ptr [rdx]

FAULT_INSTR_CODE:  f028b4c

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  nt!ExDeferredFreePool+100

FOLLOWUP_NAME:  Pool_corruption

IMAGE_NAME:  Pool_Corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

IMAGE_VERSION:  6.1.7601.19135

MODULE_NAME: Pool_Corruption

FAILURE_BUCKET_ID:  X64_0xC5_2_nt!ExDeferredFreePool+100

BUCKET_ID:  X64_0xC5_2_nt!ExDeferredFreePool+100

PRIMARY_PROBLEM_CLASS:  X64_0xC5_2_nt!ExDeferredFreePool+100

TARGET_TIME:  2016-03-04T16:38:02.000Z

OSBUILD:  7601

OSSERVICEPACK:  1000

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK:  272

PRODUCT_TYPE:  1

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 7

OSEDITION:  Windows 7 WinNt (Service Pack 1) TerminalServer SingleUserTS

OS_LOCALE:  

USER_LCID:  0

OSBUILD_TIMESTAMP:  2016-01-22 00:06:31

BUILDDATESTAMP_STR:  160121-1718

BUILDLAB_STR:  win7sp1_gdr

BUILDOSVER_STR:  6.1.7601.19135.amd64fre.win7sp1_gdr.160121-1718

ANALYSIS_SESSION_ELAPSED_TIME: 278

ANALYSIS_SOURCE:  KM

FAILURE_ID_HASH_STRING:  km:x64_0xc5_2_nt!exdeferredfreepool+100

FAILURE_ID_HASH:  {525ba40d-3955-0874-581b-565c2c10b0b2}

Followup:     Pool_corruption
---------

Attached Files


Edited by demonjrules, 04 March 2016 - 02:18 PM.


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#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


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Posted 05 March 2016 - 09:38 AM

Nice WinDbg output!  What commands did you use to generate that report?

 

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.

These devices are disabled in Device Manager:

 

Cisco AnyConnect Secure Mobility Client Virtual Miniport Adapter for Windows x64    ROOT\NET\0000    This device is disabled.
Intel® Wireless Bluetooth®    USB\VID_8087&PID_0A2B\5&118F393&0&8    This device is disabled.

If you don't need the Cisco device, please uninstall it.

if it's needed (and for the Intel Bluetooth) - please enable them, then update their drivers.  Then, if you'd like, feel free to disable them again.

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

 

Analysis:
The following is for informational purposes only.
**************************Fri Mar  4 11:38:02.968 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\030416-13260-01.dmp]
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Built by: 7601.19135.amd64fre.win7sp1_gdr.160121-1718
System Uptime: 3 days 13:53:18.843
*** ERROR: Module load completed but symbols could not be loaded for mpsdrv.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
BugCheck C5, {760e0002, 2, 0, fffff800033c59bc}
BugCheck Info: DRIVER_CORRUPTED_EXPOOL (c5)
Arguments:
Arg1: 00000000760e0002, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
Arg4: fffff800033c59bc, address which referenced memory
BUGCHECK_STR:  0xC5_2
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xC5_2_nt!ExDeferredFreePool+100
CPUID:        "Intel® Core™ i7-6600U CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2808
 
Processor may be overclocked!
Expected Frequency:   2600
Actual Frequency:     2808
Overclock Ratio:      1.08
 
  BIOS Version                  1.0.1
  BIOS Release Date             11/09/2015
  Manufacturer                  Dell Inc.
  Product Name                  Latitude E7470
  Baseboard Product             047I7V
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Fri Mar  4 11:38:02.968 2016 (UTC - 5:00)**************************
intelppm.sys                Mon Jul 13 19:19:25 2009 (4A5BC0FD)
amdxata.sys                 Fri Mar 19 12:18:18 2010 (4BA3A3CA)
vpnva64-6.sys               Wed Feb 26 11:46:48 2014 (530E1A78)
bcmnfcscr7.sys              Sat Sep  6 23:37:14 2014 (540BD2EA)
bcmnfcusb7.sys              Mon Oct 20 13:44:11 2014 (544549EB)
usb3Hub.sys                 Fri Jan  9 00:53:47 2015 (54AF6CEB)
iwdbus.sys                  Tue Feb 10 14:04:50 2015 (54DA5652)
wbfcvusbdrv.sys             Tue May 19 19:22:51 2015 (555BC5CB)
iusb3hub.sys                Mon Jun 15 09:54:03 2015 (557ED8FB)
iusb3xhc.sys                Mon Jun 15 09:54:05 2015 (557ED8FD)
e1d62x64.sys                Thu Jun 18 12:49:38 2015 (5582F6A2)
Netwsw02.sys                Thu Jul 16 04:35:41 2015 (55A76CDD)
iaStorA.sys                 Wed Jul 22 04:42:17 2015 (55AF5769)
iaStorF.sys                 Wed Jul 22 04:42:31 2015 (55AF5777)
dptf_acpi.sys               Thu Jul 23 14:24:12 2015 (55B1314C)
dptf_cpu.sys                Thu Jul 23 14:24:14 2015 (55B1314E)
esif_lf.sys                 Thu Jul 23 14:24:27 2015 (55B1315B)
RtsPer.sys                  Tue Aug  4 04:53:27 2015 (55C07D87)
cvusbdrv.sys                Wed Aug  5 17:15:02 2015 (55C27CD6)
DellRctl.sys                Fri Aug  7 04:18:09 2015 (55C469C1)
TeeDriverx64.sys            Mon Aug 31 15:48:40 2015 (55E4AF98)
RTDVHD64.sys                Thu Sep 17 07:49:16 2015 (55FAA8BC)
Apfiltr.sys                 Mon Oct  5 02:50:33 2015 (56121DB9)
IntcDAud.sys                Mon Oct  5 07:52:13 2015 (5612646D)
acsock64.sys                Thu Oct  8 11:12:56 2015 (561687F8)
igdkmd64.sys                Wed Oct 28 20:18:26 2015 (563165D2)
aswMonFlt.sys               Tue Feb  2 09:56:21 2016 (56B0C395)
aswKbd.sys                  Tue Feb  2 09:57:15 2016 (56B0C3CB)
aswRdr2.sys                 Tue Feb  2 09:57:35 2016 (56B0C3DF)
aswSnx.sys                  Tue Feb  2 09:58:11 2016 (56B0C403)
aswHwid.sys                 Tue Feb  2 09:59:03 2016 (56B0C437)
aswStm.sys                  Tue Feb  2 10:26:19 2016 (56B0CA9B)
aswVmm.sys                  Tue Feb  9 15:14:20 2016 (56BA489C)
aswSP.sys                   Thu Feb 18 09:11:12 2016 (56C5D100)
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=vpnva64-6.sys
bcmnfcscr7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
bcmnfcusb7.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=usb3Hub.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=wbfcvusbdrv.sys
http://www.carrona.org/drivers/driver.php?id=iusb3hub.sys
http://www.carrona.org/drivers/driver.php?id=iusb3xhc.sys
http://www.carrona.org/drivers/driver.php?id=e1d62x64.sys
http://www.carrona.org/drivers/driver.php?id=Netwsw02.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=iaStorF.sys
http://www.carrona.org/drivers/driver.php?id=dptf_acpi.sys
http://www.carrona.org/drivers/driver.php?id=dptf_cpu.sys
http://www.carrona.org/drivers/driver.php?id=esif_lf.sys
http://www.carrona.org/drivers/driver.php?id=RtsPer.sys
http://www.carrona.org/drivers/driver.php?id=cvusbdrv.sys
DellRctl.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=TeeDriverx64.sys
http://www.carrona.org/drivers/driver.php?id=RTDVHD64.sys
http://www.carrona.org/drivers/driver.php?id=Apfiltr.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=acsock64.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=aswMonFlt.sys
http://www.carrona.org/drivers/driver.php?id=aswKbd.sys
http://www.carrona.org/drivers/driver.php?id=aswRdr2.sys
http://www.carrona.org/drivers/driver.php?id=aswSnx.sys
http://www.carrona.org/drivers/driver.php?id=aswHwid.sys
http://www.carrona.org/drivers/driver.php?id=aswStm.sys
http://www.carrona.org/drivers/driver.php?id=aswVmm.sys
http://www.carrona.org/drivers/driver.php?id=aswSP.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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