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windows updates


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#1 bobbies

bobbies

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Posted 04 March 2016 - 09:00 AM

I am trying to update windows as i am getting a message saying i need to update some drivers. First of all are these messages genuine, and secondly when i go to update windows i am getting a message saying that i can´t update as. The service is not running. Can you help. thanks.



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#2 Aura

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Posted 04 March 2016 - 09:21 AM

Hi bobbies :)

My name is Aura and I'll be assisting you with your issue. Can you take a screenshot of the message asking you to update your drivers and attach it here for me?

mq1pzD6.pngHow to take a screenshot using the Snipping Tool
Follow the instructions below to take a screenshot using Windows' Snipping Tool:
  • Press on the Win Key + R to open the Run box;
  • Enter SnippingTool and press on Enter;
  • The Snipping Tool will open, asking you to choose the area to take in the screenshot;
  • Left click on the area where you want to start the screenshot, keep it, and drag the cursor across the screen;
  • Once done, release the left button to take the screenshot;
  • In the editing window, click on the File menu then Save As;
  • Save the screenshot in a folder that you can access easily;
  • Attaching the screenshot in your reply
    • Go in your thread and click on the Reply to this topic button in the top-right corner;
      85hPFGu.png
    • Below the text box you'll have the option to Attach files. Click on the Choose Files... button, navigate to your screenshot and select it;
      LKVBzF7.png
    • Once done, add a comment to your reply and post it;

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.





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