Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Keyboard, Mouse, Sound Stop Working, PC hangs/freezes


  • Please log in to reply
9 replies to this topic

#1 Mylon_Requiem

Mylon_Requiem

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:05:28 PM

Posted 03 March 2016 - 09:05 PM

Symptoms

  • Steelseries Apex Keyboard, Razer DeathAdder mouse, Razer Carcharias Headset randomly (no visible pattern or trigger) stop working, however, remain powered on; PS/2 mouse and keyboard appear to continue working during this period; Sound Device emits several sharp static-esque noises and then fails
  • Computer shortly thereafter subsequently hangs for a long period of time, then freezes until reset/powered off; appears to run smoothly for a few moments but freezes instantly upon trying to access the taskbar, desktop programs, CTRL+ALT+Delete, etc.
  • Has been occurring for three to four weeks since computer was diagnosed and repaired (dead motherboard replaced via RMA warranty, liquid cooling switched to high-powered fan ventilation); diagnosis included a statement on "Steelseries driver causes Windows to appear to hang"
  • Only one BSOD observed in the near-four week period [attached as a file to the post]

Actions Taken Thus Far

  • Keyboard/Mouse completely uninstalled [drivers, AppData, removed from Device Manager, etc.] in line with Steelseries & Razer FAQ guidelines on correct uninstallation process
  • Used CCleaner for removing extraneous registry/internet files; Norton Security full scan run, Windows 7 OS fully updated, Disk Defragmenter run, USB Root Hubs set to "Do not power off devices", etc.

 

So far the issues I am having have been on and off, and while somewhat consistent, I have been able to use the computer for up to 6 hours without issue on several occasions, but every other time it is shutdown or rebooted, it starts to show signs of these problems again, and then finally freezes indefinitely.

 

I am more than happy to provide any other information necessary to getting this solved in a way that does not require me to reset my computer's OS to factory default settings.

Attached Files



BC AdBot (Login to Remove)

 


#2 hamluis

hamluis

    Moderator


  • Moderator
  • 55,554 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:28 PM

Posted 04 March 2016 - 08:00 AM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 Mylon_Requiem

Mylon_Requiem
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:05:28 PM

Posted 06 March 2016 - 03:27 PM

Speccy Published Link: http://speccy.piriform.com/results/NP3sbhPKJuB0uPMDwPl6iyh

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Mylon Requiem (administrator) on 06-03-2016 at 15:22:23
Running from "C:\Users\Mylon Requiem\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: To be filled by O.E.M. Manufacturer: Gigabyte Technology Co., Ltd.

Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/06/2016 02:39:03 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (03/06/2016 07:24:24 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (03/05/2016 07:32:53 PM) (Source: Customer Experience Improvement Program) (User: )
Description: 80004005

Error: (03/05/2016 05:46:34 PM) (Source: Application Error) (User: )
Description: Faulting application name: VidCoderWorker.exe, version: 1.5.34.0, time stamp: 0x56cbe9d0
Faulting module name: hb.dll, version: 0.0.0.0, time stamp: 0x55774399
Exception code: 0xc0000005
Fault offset: 0x0000000000131d83
Faulting process id: 0xca0
Faulting application start time: 0xVidCoderWorker.exe0
Faulting application path: VidCoderWorker.exe1
Faulting module path: VidCoderWorker.exe2
Report Id: VidCoderWorker.exe3

Error: (03/05/2016 05:46:33 PM) (Source: .NET Runtime) (User: )
Description: Application: VidCoderWorker.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000006F431D83

Error: (03/05/2016 05:41:22 PM) (Source: Application Error) (User: )
Description: Faulting application name: VidCoderWorker.exe, version: 1.5.34.0, time stamp: 0x56cbe9d0
Faulting module name: hb.dll, version: 0.0.0.0, time stamp: 0x55774399
Exception code: 0xc0000005
Fault offset: 0x0000000000131d83
Faulting process id: 0x47c
Faulting application start time: 0xVidCoderWorker.exe0
Faulting application path: VidCoderWorker.exe1
Faulting module path: VidCoderWorker.exe2
Report Id: VidCoderWorker.exe3

Error: (03/05/2016 05:41:22 PM) (Source: .NET Runtime) (User: )
Description: Application: VidCoderWorker.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000006F431D83

Error: (03/05/2016 05:35:19 PM) (Source: Application Error) (User: )
Description: Faulting application name: VidCoder.exe, version: 1.5.34.0, time stamp: 0x56cbe9d5
Faulting module name: hb.dll, version: 0.0.0.0, time stamp: 0x55774399
Exception code: 0xc0000005
Fault offset: 0x0000000000131d83
Faulting process id: 0xe74
Faulting application start time: 0xVidCoder.exe0
Faulting application path: VidCoder.exe1
Faulting module path: VidCoder.exe2
Report Id: VidCoder.exe3

Error: (03/05/2016 05:35:18 PM) (Source: .NET Runtime) (User: )
Description: Application: VidCoder.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 000000006F431D83

Error: (03/05/2016 03:40:00 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (03/06/2016 07:24:05 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/06/2016 07:22:57 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:08:18 PM on ‎3/‎5/‎2016 was unexpected.

Error: (03/05/2016 03:39:35 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/05/2016 03:38:25 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 3:36:00 PM on ‎3/‎5/‎2016 was unexpected.

Error: (03/05/2016 11:09:51 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 11:08:31 AM on ‎3/‎5/‎2016 was unexpected.

Error: (03/05/2016 07:35:08 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/05/2016 07:33:53 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:28:16 AM on ‎3/‎5/‎2016 was unexpected.

Error: (03/05/2016 04:23:02 AM) (Source: atapi) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.


Error: (03/04/2016 09:16:24 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (03/04/2016 09:15:09 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:13:52 PM on ‎3/‎4/‎2016 was unexpected.

Microsoft Office Sessions:
=========================

CodeIntegrity Errors:
===================================
  Date: 2016-02-23 14:31:17.881
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SAlpham64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-02-23 14:31:17.819
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SAlpham64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-02-23 10:17:46.123
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SAlpham64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-02-23 10:17:46.076
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SAlpham64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-02-23 03:17:20.270
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SAlpham64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-02-23 03:17:20.208
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SAlpham64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-02-22 23:08:29.336
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SAlpham64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-02-22 23:08:29.289
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SAlpham64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-02-22 22:59:26.366
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SAlpham64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

  Date: 2016-02-22 22:59:26.319
  Description: Windows is unable to verify the image integrity of the file \Device\HarddiskVolume2\Windows\System32\drivers\SAlpham64.sys because file hash could not be found on the system. A recent hardware or software change might have installed a file that is signed incorrectly or damaged, or that might be malicious software from an unknown source.

=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.3.40760 - BitTorrent Inc.)
7-Zip 9.20 (x64 edition) (HKLM\...\{23170F69-40C1-2702-0920-000001000000}) (Version: 9.20.00.0 - Igor Pavlov)
Action! (HKLM-x32\...\Mirillis Action!) (Version: 1.30.0 - Mirillis)
Adobe Creative Cloud (HKLM-x32\...\Adobe Creative Cloud) (Version: 3.0.1.88 - Adobe Systems Incorporated)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Adobe Flash Player 20 NPAPI (HKLM-x32\...\Adobe Flash Player NPAPI) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Adobe Photoshop Elements 11 (HKLM-x32\...\Adobe Photoshop Elements 11) (Version: 11.0 - Adobe Systems Incorporated)
Adobe Premiere Pro CC 2014 (HKLM-x32\...\{07BE616F-9E42-4C90-AF4F-0F32A5B088E7}) (Version: 8.1.0 - Adobe Systems Incorporated)
Adobe Reader X (10.1.16) MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AA0000000001}) (Version: 10.1.16 - Adobe Systems Incorporated)
Age of Empires II: HD Edition (HKLM-x32\...\Steam App 221380) (Version:  - Hidden Path Entertainment, Ensemble Studios)
Alien: Isolation (HKLM-x32\...\Steam App 214490) (Version:  - Creative Assembly)
AMD Catalyst Install Manager (HKLM\...\{3C378793-5288-0165-FCA4-D319D5E4A490}) (Version: 8.0.915.0 - Advanced Micro Devices, Inc.)
Amnesia: The Dark Descent (HKLM-x32\...\Steam App 57300) (Version:  - Frictional Games)
Apple Application Support (32-bit) (HKLM-x32\...\{7FA9ECCF-A2DE-4DA1-BFF3-81260DBDA68F}) (Version: 4.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{691F30EB-9009-475A-B8A9-E1BF39598FD5}) (Version: 4.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
Audacity 2.0.5 (HKLM-x32\...\Audacity_is1) (Version: 2.0.5 - Audacity Team)
Avidemux 2.6 - 64bits (HKLM-x32\...\Avidemux 2.6 - 64bits (64-bit)) (Version: 2.6.8.9046 - )
Bandicam (HKLM-x32\...\Bandicam) (Version: 2.1.0.707 - Bandisoft.com)
Bandisoft MPEG-1 Decoder (HKLM-x32\...\BandiMPEG1) (Version:  - Bandisoft.com)
Battle.net (HKLM-x32\...\Battle.net) (Version:  - Blizzard Entertainment)
BFME2 All-In-One Patch Installer & Switcher version 1.6 (HKLM-x32\...\{B258BEC7-DFB5-4DDC-BA90-BF02B91CA0C6}_is1) (Version: 1.6 - dijkstra & forshire)
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Carbonite (HKLM-x32\...\{02A2CB8C-4561-4EB7-BD26-0A8B5C5A1564}) (Version: 5.8.5 build 5805 (Feb-10-2016) - Carbonite)
Carmageddon Mod version 3.1.3 (HKLM-x32\...\{0FF4BBB6-B94A-4462-B50F-CF21828944F4}_is1) (Version: 3.1.3 - GiphtWorks)
CCleaner (HKLM\...\CCleaner) (Version: 5.15 - Piriform)
Curse (HKLM-x32\...\{DEE70742-F4E9-44CA-B2B9-EE95DCF37295}) (Version: 6.0.0.0 - Curse)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
DAEMON Tools Lite (HKLM\...\DAEMON Tools Lite) (Version: 10.1.0.0074 - Disc Soft Ltd)
Dolphin (HKLM-x32\...\Dolphin) (Version: 4.0.2 - Dolphin Development Team)
Dropbox (HKCU\...\Dropbox) (Version: 3.14.7 - Dropbox, Inc.)
Elements 11 Organizer (HKLM-x32\...\{D4D065E1-3ABF-41D0-B385-FC6F027F4D00}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
Epic Pen (HKLM-x32\...\Epic Pen_is1) (Version:  - Brian Hoary)
FL Studio 11 (HKLM-x32\...\FL Studio 11) (Version:  - Image-Line)
FlowStone FL 3.0 (HKLM-x32\...\FlowStone) (Version:  - )
Fraps (remove only) (HKLM-x32\...\Fraps) (Version:  - )
Futuremark SystemInfo (HKLM-x32\...\{EF7EA37B-C009-4D53-AE2A-FF7C6AEC35CE}) (Version: 4.26.386 - Futuremark)
GameRanger (HKCU\...\GameRanger) (Version:  - GameRanger Technologies)
Gamers Window Relocator (HKLM\...\{0E1669A2-1B12-48C5-B5CE-41B425667045}) (Version: 3.5.64 - Orekaria)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 48.0.2564.116 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.24.15 - Google Inc.) Hidden
Grand Theft Auto IV (HKLM-x32\...\Steam App 12210) (Version:  - Rockstar North)
HandBrake 0.10.5 (HKLM-x32\...\HandBrake) (Version: 0.10.5 - )
iCloud (HKLM\...\{309768A4-A2BB-4930-A5A2-8169678C9B4C}) (Version: 4.0.6.28 - Apple Inc.)
IL Download Manager (HKLM-x32\...\IL Download Manager) (Version:  - Image-Line)
IL Shared Libraries (HKLM-x32\...\IL Shared Libraries) (Version:  - Image-Line)
ImTOO YouTube to MP3 Converter (HKLM-x32\...\ImTOO YouTube to MP3 Converter) (Version: 5.6.5.20151222 - ImTOO)
ImTOO YouTube Video Converter (HKCU\...\ImTOO YouTube Video Converter) (Version: 5.6.3.20150119 - ImTOO)
Intel® C++ Redistributables on IA-32 (HKLM-x32\...\{F143FC2D-B3F5-4FD6-BD51-B11F855B5124}) (Version: 15.0.221 - Intel Corporation)
iTunes (HKLM\...\{FBEB98F8-64E4-4FA3-A15E-4A9F42FF962E}) (Version: 12.3.2.35 - Apple Inc.)
Java 8 Update 73 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83218073F0}) (Version: 8.0.730.2 - Oracle Corporation)
Junk Mail filter update (HKLM-x32\...\{0BE9E708-5DC0-4963-9CFD-0AA519090E79}) (Version: 16.4.3528.0331 - Microsoft Corporation) Hidden
Killing Floor (HKLM-x32\...\Steam App 1250) (Version:  - Tripwire Interactive)
Killing Floor 2 (HKLM-x32\...\Steam App 232090) (Version:  - Tripwire Interactive)
League of Legends (HKLM-x32\...\{79BF4901-1EC4-4726-B3C2-A7859706C6E7}) (Version: 3.0.0 - Riot Games) Hidden
League of Legends (HKLM-x32\...\League of Legends 3.0.0) (Version: 3.0.0 - Riot Games)
Left 4 Dead (HKLM-x32\...\Steam App 500) (Version:  - Valve)
Left 4 Dead 2 (HKLM-x32\...\Steam App 550) (Version:  - Valve)
LOLReplay (HKLM-x32\...\LOLReplay) (Version: 0.8.9.33 - www.leaguereplays.com)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Mass Effect™ 3 (HKLM-x32\...\{534A31BD-20F4-46b0-85CE-09778379663C}) (Version: 1.05.0.0 - Electronic Arts)
MediaCoder x64 0.8.33.5680 (HKLM\...\MediaCoder x64) (Version: 0.8.33.5680 - Mediatronic)
MediaMonkey 4.1 (HKLM-x32\...\MediaMonkey_is1) (Version: 4.1 - Ventis Media Inc.)
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Games for Windows - LIVE (HKLM-x32\...\{2C9EE786-1DDB-4C98-8FA4-B1B9B5A66B77}) (Version: 3.1.186.0 - Microsoft Corporation)
Microsoft Games for Windows - LIVE Redistributable (HKLM-x32\...\{42AA4CA8-DCD8-4308-BCAB-0B6D75856A9D}) (Version: 3.5.95.0 - Microsoft Corporation)
Microsoft Office (HKLM-x32\...\{90150000-0138-0409-0000-0000000FF1CE}) (Version: 15.0.4454.1510 - Microsoft Corporation)
Microsoft Office 2007 Service Pack 3 (SP3) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{6E107EB7-8B55-48BF-ACCB-199F86A2CD93}) (Version:  - Microsoft)
Microsoft Office Enterprise 2007 (HKLM-x32\...\ENTERPRISE) (Version: 12.0.6612.1000 - Microsoft Corporation)
Microsoft Office File Validation Add-In (HKLM-x32\...\{90140000-2005-0000-0000-0000000FF1CE}) (Version: 14.0.5130.5003 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{6ce5bae9-d3ca-4b99-891a-1dc6c118a5fc}) (Version: 8.0.59192 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (HKLM-x32\...\{FF66E9F6-83E7-3A3E-AF14-8DE9A809A6A4}) (Version: 9.0.21022 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 (HKLM-x32\...\{050d4fc8-5d48-4b8f-8972-47c82c46020f}) (Version: 12.0.30501.0 - Microsoft Corporation)
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 (HKLM-x32\...\{f65db027-aff3-4070-886a-0d87064aabb1}) (Version: 12.0.30501.0 - Microsoft Corporation)
MKVToolNix 7.3.0 (64bit) (HKLM-x32\...\MKVToolNix) (Version: 7.3.0 - Moritz Bunkus)
Mozilla Firefox 44.0.2 (x86 en-US) (HKLM-x32\...\Mozilla Firefox 44.0.2 (x86 en-US)) (Version: 44.0.2 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 44.0.2.5884 - Mozilla)
Norton Security (HKLM-x32\...\NS) (Version: 22.5.5.15 - Symantec Corporation)
NVIDIA PhysX (HKLM-x32\...\{B455E95A-B804-439F-B533-336B1635AE97}) (Version: 9.14.0702 - NVIDIA Corporation)
Open Broadcaster Software (HKLM-x32\...\Open Broadcaster Software) (Version:  - )
Origin (HKLM-x32\...\Origin) (Version: 9.4.20.386 - Electronic Arts, Inc.)
PCSX2 - Playstation 2 Emulator (HKLM-x32\...\pcsx2-r5875) (Version:  - )
Platform (HKLM-x32\...\{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.42 - VIA Technologies, Inc.) Hidden
Pokemon Showdown (HKLM-x32\...\Pokemon Showdown) (Version:  - "Pokemon Showdown")
Project 64 version 2.1.0.1 (HKLM-x32\...\Project 64_is1) (Version: 2.1.0.1 - )
PSE11 STI Installer (HKLM-x32\...\{98CE8819-87AA-4814-8167-ADDDD513485F}) (Version: 11.0 - Adobe Systems Incorporated) Hidden
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Razer Chroma SDK Core Components (HKLM-x32\...\Razer Chroma SDK) (Version: 1.4.1 - Razer Inc.)
Razer Synapse (HKLM-x32\...\{0D78BEE2-F8FF-4498-AF1A-3FF81CED8AC6}) (Version: 1.18.21.28549 - Razer Inc.)
Realtek Ethernet Controller Driver (HKLM-x32\...\{8833FFB6-5B0C-4764-81AA-06DFEED9A476}) (Version: 7.49.927.2011 - Realtek)
Realtek HDMI Audio Driver for ATI (HKLM-x32\...\{5449FB4F-1802-4D5B-A6D8-087DB1142147}) (Version: 6.0.1.6650 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7106 - Realtek Semiconductor Corp.)
Rise of the Witch King Unofficial Patch 2.02 (HKCU\...\Rise of the Witch King Unofficial Patch 2.02) (Version:  - )
SEGA Genesis & Mega Drive Classics (HKLM-x32\...\Steam App 34270) (Version:  - Sega)
Skype™ 7.18 (HKLM-x32\...\{FC965A47-4839-40CA-B618-18F486F042C6}) (Version: 7.18.112 - Skype Technologies S.A.)
Sonic Adventure DX (HKLM-x32\...\Steam App 71250) (Version:  - SEGA)
Sonic Adventure™ 2  (HKLM-x32\...\Steam App 213610) (Version:  - SEGA)
Speccy (HKLM\...\Speccy) (Version: 1.29 - Piriform)
StarCraft (HKLM-x32\...\StarCraft) (Version:  - Blizzard Entertainment)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
SteelSeries Engine 3.6.6 (HKLM\...\SteelSeries Engine 3) (Version: 3.6.6 - SteelSeries ApS)
T3A:Online for BFME2 (HKLM-x32\...\{A60D4C53-A632-40C8-A583-DC632EC9A926}) (Version: 1.5.0 - The3rdAge.net)
TeamSpeak 3 Client (HKCU\...\TeamSpeak 3 Client) (Version: 3.0.16 - TeamSpeak Systems GmbH)
The Battle for Middle-earth II (HKLM-x32\...\{2A9F95AB-65A3-432c-8631-B8BC5BF7477A}) (Version:  - )
The Lord of the Rings, The Rise of the Witch-king (HKLM-x32\...\{B931FB80-537A-4600-00AD-AC5DEDB6C25B}) (Version:  - )
Ubisoft Game Launcher (HKLM-x32\...\{888F1505-C2B3-4FDE-835D-36353EBD4754}) (Version: 1.0.0.0 - UBISOFT)
Update for 2007 Microsoft Office System (KB967642) (HKLM-x32\...\{90120000-0030-0000-0000-0000000FF1CE}_ENTERPRISE_{C444285D-5E4F-48A4-91DD-47AAAA68E92D}) (Version:  - Microsoft)
VIA Platform Device Manager (HKLM-x32\...\InstallShield_{20D4A895-748C-4D88-871C-FDB1695B0169}) (Version: 1.42 - VIA Technologies, Inc.)
VidCoder 1.5.34 (x64) (HKLM\...\VidCoder-x64_is1) (Version: 1.5.34 - RandomEngy)
Windows Driver Package - Microsoft (xusb21) XnaComposite  (08/13/2009 2.1.0.1349) (HKLM\...\0AEBEF6F936CFE16E003F7E141631FAB754D9816) (Version: 08/13/2009 2.1.0.1349 - Microsoft)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3528.0331 - Microsoft Corporation)
XviD4PSP 5.0 (HKLM-x32\...\XviD4PSP5) (Version: 5.0.37.8 r132 - Winnydows 2007-2008 and FCP-team 2009-2010)

========================= Memory info: ===================================
Percentage of memory in use: 23%
Total physical RAM: 16341.89 MB
Available physical RAM: 12570.12 MB
Total Virtual: 32681.98 MB
Available Virtual: 28179.25 MB

========================= Partitions: =====================================
1 Drive c: (MAIN) (Fixed) (Total:1862.67 GB) (Free:492.75 GB) NTFS

========================= Users: ========================================
User accounts for \\MYLONREQUIEM-PC

Administrator            Guest                    Mylon Requiem            


**** End of log ****


Edited by hamluis, 07 March 2016 - 12:31 PM.


#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,554 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:28 PM

Posted 07 March 2016 - 01:08 PM

Your keyboard and drivers for same...I would uninstall both via Device Manager...and try something less troublesome.

 

Your VidCoder app looks troublesome, IMO.  I would uninstall it and then reinstall.

 

Please...do NOT use the registry cleaner function in Ccleaner.  BC does not support the use of "registry cleaners/optmizers".  See Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494 for more information.

 

Louis



#5 Mylon_Requiem

Mylon_Requiem
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:05:28 PM

Posted 07 March 2016 - 08:44 PM

I have completely uninstalled both the Razer mouse and the Steelseries Keyboard already, as I said in my first post. It did NOT work, the problem still exists (although much less frequently). The main issue is the subsequent freezing of my computer after they both stop working, which occurs with or without the devices and their respective drivers installed or not.

 

VidCoder was crashing simply due to an unrelated issue (it wasn't updated and I was running a series of files through that were not properly being encoded). I have since reinstalled it and Handbrake and they both work fine.

 

I have since learned that registry cleaning doesn't do much, and have yet to uninstall the program. Thanks for confirming my suspicions that CCleaner is a waste of time.



#6 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 1,067 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:06:28 PM

Posted 07 March 2016 - 10:31 PM

Mylon_Requiem, on 03 Mar 2016 - 9:05 PM, said:

 

  • Has been occurring for three to four weeks since computer was diagnosed and repaired (dead motherboard replaced via RMA warranty, liquid cooling switched to high-powered fan ventilation); diagnosis included a statement on "Steelseries driver causes Windows to appear to hang"

 

I would suggest that you contact whoever allegedly fixed your system and tell them what's going on with it now.


Microsoft MVP 2009-2015

#7 hamluis

hamluis

    Moderator


  • Moderator
  • 55,554 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:28 PM

Posted 08 March 2016 - 10:36 AM

If you look at the Speccy data...you will see that the software from Steel City is still installed.  I don't know what you did when you say that you "uninstalled" this and that...but the processes reflected currently in Windows...do not lie.  Scroll down to SteelSeriesEngine among processes listed.  And it appears that a driver update downloaded 23 Feb also may be the same item.

 

Louis



#8 Mylon_Requiem

Mylon_Requiem
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:05:28 PM

Posted 10 March 2016 - 10:21 PM

If you look at the Speccy data...you will see that the software from Steel City is still installed.  I don't know what you did when you say that you "uninstalled" this and that...but the processes reflected currently in Windows...do not lie.  Scroll down to SteelSeriesEngine among processes listed.  And it appears that a driver update downloaded 23 Feb also may be the same item.

 

Louis

I'm very aware of the aforementioned programs/drivers currently being on the computer, that's by design, because like I ALREADY STATED PREVIOUSLY, I have in fact uninstalled them before and still encountered the same issues. I reinstalled them because I wish to use them, that is all. Whether or not they are the source of the issue has already been dismissed.


Edited by Mylon_Requiem, 10 March 2016 - 10:23 PM.


#9 Mylon_Requiem

Mylon_Requiem
  • Topic Starter

  • Members
  • 5 posts
  • OFFLINE
  •  
  • Local time:05:28 PM

Posted 10 March 2016 - 10:24 PM

 

Mylon_Requiem, on 03 Mar 2016 - 9:05 PM, said:

 

  • Has been occurring for three to four weeks since computer was diagnosed and repaired (dead motherboard replaced via RMA warranty, liquid cooling switched to high-powered fan ventilation); diagnosis included a statement on "Steelseries driver causes Windows to appear to hang"

 

I would suggest that you contact whoever allegedly fixed your system and tell them what's going on with it now.

 

 

They fixed only hardware, not software, and this is a software issue, everything else received the "greenlight" by them, and that is in fact the case, because the computer itself works perfectly aside from what is clearly something on the OS itself causing hangs/freezes.

 

 

Please help me with the issue at hand, people, rather than testing my patience on something I've already very clearly articulated.


Edited by Mylon_Requiem, 10 March 2016 - 10:26 PM.


#10 hamluis

hamluis

    Moderator


  • Moderator
  • 55,554 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:05:28 PM

Posted 11 March 2016 - 09:07 AM

We are not here...to "test your patience"...we don't claim to be capable of solving every computer situation that presents itself as an issue by any member.

 

If the best of our individual/collective abilities...does not meet with your satisfaction...that merely means that we are not capable of determing a palatable solution for your situation, IMO.

 

If your articulation of your problem...is so accurate and cannot be addressed properly (in your opinion) by the membership...that's just the way that things sometimes/often occur in life, IMO.

 

You asked for assistance/suggestions...several members have tried to provide such.  Perhaps the members with the answers that you desire...have yet to respond to your topic.  Perhaps those members don't even exist.  Only time will tell, let's see what the future holds in the way of responses.

 

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users