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#1 suzzie22

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Posted 03 March 2016 - 06:32 PM

what driver does the cd tray use?



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#2 JohnC_21

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Posted 03 March 2016 - 06:51 PM

What is the problem? Optical drive drivers are included in Windows.



#3 suzzie22

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Posted 03 March 2016 - 07:49 PM

after downloading windows 10 it will not run the cd tray at all. no disc at all no software,no cd-rw nothing. I figure it needs a driver. I have done the diagnostic check and it says everything is fine,its stupid,its not fine. i'll look for the optical drive driver,thanks 



#4 JohnC_21

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Posted 03 March 2016 - 08:06 PM

You will not find a driver for an optical drive.

 

Try the fixit here. Use the one for Windows 8.1. It should work for 10. If the fixit does not work then look at method 3, 4, and 5. Be careful when editing the registry.



#5 suzzie22

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Posted 03 March 2016 - 08:28 PM

didn't work,  can I get the driver online somewere and just download it?

I had a feeling something for free had to have some kind of bullbleep go with it. other than this issue I kinda like windows 10. 

thanks for the advice



#6 JohnC_21

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Posted 03 March 2016 - 08:47 PM

Did you try the registry fixes in Methods 3 and 5? If you did and it did not work then I don't know what else to try and I do not know where you would find drivers for the optical drive. The drivers are part of the operating system and not available for download. 

 

You can try a Refresh but you would lose all your installed programs and there is no guarantee it would fix the problem. 

 

Edit: You could do a complete reinstall using a Windows 10 DVD or USB flash drive but, again, you would lose all your data and programs requiring you to backup your personal data.


Edited by JohnC_21, 03 March 2016 - 08:48 PM.


#7 Platypus

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Posted 03 March 2016 - 10:44 PM

Is there no reference at all to the optical drive in the Device Manager?

 

In the rare case that the drive is a strange one that does actually require a manufacturer supplied driver, we need to know what the drive is. Please provide all the information you can about the hardware - if the computer system is a brandname, the complete model number may suffice. Alternatively you could publish a system snapshot using Speccy:

 

http://www.bleepingcomputer.com/forums/t/323892/publish-a-snapshot-using-speccy/


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#8 suzzie22

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Posted 04 March 2016 - 07:18 AM

In device manager under disk drives it has Multi Flash Reader USB device & WDC WDC6400AAKS-65A7B2ATA device. 

is that were the optical drive is listed?

 

I have an HP Pavilion Slimline s5000 desktop.



#9 JohnC_21

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Posted 04 March 2016 - 08:28 AM

That is your hard drive and card reader but your optical drive should be listed under the heading DVD/CDrom drive.

 

Is there a yellow exclamation mark next to DVD/CD-Rom drives? If you do not see DVD/CDrom is your optical drive listed in UEFI/BIOS? Tap F10 at boot for UEFI/BIOS settings.

 

Your problem may be hardware related. Tapping Esc on a HP at boot will give you diagnostics but I am not sure if the diagnostics includes testing an optical drive. 



#10 suzzie22

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Posted 04 March 2016 - 06:02 PM

I don't have DVD/CDrom in device manager and when I open setup it ask for a password which is different than the one I logon with so unless you can tell me the password I guess I can't find out if the optical drive is even listed. I'm lost



#11 Platypus

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Posted 04 March 2016 - 11:47 PM

Will the drawer open and close when you press the button on the drive? If not, the power cable may have come loose on the back of the drive.

 

s5000 is a series, can you find a specific model number such as s5601f...?


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#12 rqt

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Posted 05 March 2016 - 02:58 AM

A totally missing optical drive in Windows, but with the drive visible to the BIOS, often happens after an upgrade install of Windows 10.

 

I don't know whether there is a cure for this while retaining keeping that upgrade nstallation, but after a completely clean install of Windows 10 the drive usually works again.


Edited by rqt, 05 March 2016 - 01:28 PM.


#13 suzzie22

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Posted 05 March 2016 - 11:39 AM

Anyone know were I can get a clean download windows 10? apparently the one I got is not a good one for sure.

 

I don't see anything but s5000

 

   thanks



#14 JohnC_21

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Posted 05 March 2016 - 12:19 PM

You can use the Media Creation Tool for Windows 10

 

https://www.microsoft.com/en-us/software-download/windows10



#15 suzzie22

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Posted 05 March 2016 - 06:35 PM

I did the reinstall,still don't work. I haven't used the tray for along time and I'm thinking it may be not working, I want to get another printer but if I can't install the software it will not do me any good.  

I have another Dell PC but I forgot my password,is there anyway to get in it without it? if I can get in it I will upgrade it to win 10.

 

Thanks for all the advice yall






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