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What is this? Infection?


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8 replies to this topic

#1 ancientonezero

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Posted 03 March 2016 - 04:17 PM

For the last few weeks, every time I try to leave my home page I get a message appear in the middle of my screen saying:

 

"Windows Internet Explorer

 

Are you sure you want to leave this page?

 

Message from webpage

 

False

 

Leave this page

 

Stay on this page".

 

Occasionally it pops up when I try to leave Outlook too. I've tried everything I can think of to get rid of it from obvious stuff like system restore to running various anti-malware tools.

 

Can anybody help, please?



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#2 iangcarroll

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Posted 03 March 2016 - 04:19 PM

What is your homepage set to? That message is usually triggered by websites themselves and not the system.

Ian Carroll https://ian.sh • Certly Inc
 
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#3 ancientonezero

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Posted 03 March 2016 - 04:23 PM

Hi Ian,

     Thanks for the reply. What do you mean by 'set to'?

 

      (Sorry, but you're dealing with a dullard, here)   :)



#4 iangcarroll

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Posted 03 March 2016 - 04:28 PM

Hi,

Sorry for not being clear. When you open IE and it shows your homepage, what is in the URL bar at the top? You should be able to select all of its contents, then right and select "Copy" to be able to paste it in your reply if it's too long (right click => paste in the reply box).

lsyKtIR.png

Ian Carroll https://ian.sh • Certly Inc
 
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#5 ancientonezero

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Posted 03 March 2016 - 04:29 PM

http:


Edited by ancientonezero, 03 March 2016 - 04:55 PM.


#6 iangcarroll

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Posted 03 March 2016 - 04:47 PM

Hi,

Let's try clearing your browser's cache (any open programs will be closed by this tool):

  • Download Temp File Cleaner (TFC) and move it to your Desktop.
  • Right-click on TFC.exe and select Spcusrh.pngRun as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users).
  • Simply click on Start to launch the clean-up and wait until it completes.
    s5yB2E8.png
  • Depending on which processes are running, all your programs will be closed and explorer.exe (your Windows shell) will be killed (and subsequently restarted).

Canned speech written by Aura.


Ian Carroll https://ian.sh • Certly Inc
 
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#7 ancientonezero

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Posted 03 March 2016 - 04:58 PM

Okay. Done.



#8 iangcarroll

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Posted 03 March 2016 - 04:58 PM

Hi,

 

Does the problem still occur? 


Ian Carroll https://ian.sh • Certly Inc
 
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#9 ancientonezero

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Posted 03 March 2016 - 05:01 PM

That seems to have done the trick! Wow!

 

Ian, thank you so much for your help. This has been worrying me for weeks.

 

Can't thank you enough!






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