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SFC and DISM not working


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#1 jrdaub89

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Posted 03 March 2016 - 12:20 PM

I have an issue with my sfc and dism, as stated above. The issue started when i went to add windows features i get nothing but a blank box. Thinking there was some kind of corrupted file I ran a sfc scan only to get this,

Beginning system scan.  This process will take some time.

 
Beginning verification phase of system scan.
Verification 15% complete.
 
Windows Resource Protection could not perform the requested operation.
 
and when i ran DISM i got this:
Error: 1392
 
The file or directory is corrupted and unreadable.

 



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#2 Aura

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Posted 03 March 2016 - 01:09 PM

Hi jrdaub89 :)

While I cannot directly assist you with issues like this on BleepingComputer (only on Sysnative), I can at least tell you why SFC is hanging. Follow the instructions below please.

EndqYRa.pngSystem File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Spcusrh.pngRun as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

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Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
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