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Laptop not booting - Win7 OA - Samsung Notebook


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23 replies to this topic

#1 ndonaldson2912

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Posted 03 March 2016 - 07:07 AM

Hi all.

My Samsung Notebook 300e has decided to stop booting.

I have tried to start it with the Samsung recovery solution 5 But it just goes to a please wait screen and nothing happens.

If I select any form of safe mode, it will load the files and then go to a black screen with some writing along the top - Windows Version Build: 7601 SP1 Safe Mode. And the cursor appears, but nothing else will load.

I have tried restarting dozens of times with every different option. Any ideas?

Thanks
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#2 DaveHunter

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Posted 04 March 2016 - 07:55 AM

I think my first step would be to check out the hard drive using either diagnostics built into the bios or a bootable CD with something like Seatools for DOS. If the drive is on it's way out all other attempts to boot or repair are ultimately futile and it's time to get started on file recovery.



#3 ndonaldson2912

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Posted 04 March 2016 - 08:31 AM

I used the built in memory diagnostics tool and it did not show any problems. I have not got the discs that came with the laptop - it is Windows 7 OA version, does that mean I need to contact Samsung to get the required discs?

#4 dc3

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Posted 04 March 2016 - 09:36 AM

This computer has a recovery option using the F4 key at the startup.  You will need to read the user's manual to see what options are there and which you want to use.  Section 4 of the manual addresses the Backup and / Restore options, this starts on page 88.

 

If you need to download the manual you can find it here.


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#5 ndonaldson2912

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Posted 04 March 2016 - 09:45 AM

Hi DC3, thanks for your reply. I press F4 on booting but the computer will not boot into restore mode. It keeps hanging on a screen that says please wait. The cursor is active but nothing will load.

#6 JohnC_21

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Posted 04 March 2016 - 09:49 AM

You checked the memory. Did the diagnostics also check the hard drive?



#7 ndonaldson2912

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Posted 04 March 2016 - 09:51 AM

Yes I ran the memory diagnostics tool but I don't think it checked the hard drive.

#8 JohnC_21

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Posted 04 March 2016 - 10:03 AM

If you do not have disk diagnostics available then download Seatools for DOS. Create a bootable disk from the iso file or you can use Rufus with a USB flash drive. If Seatools for DOS does not detect the hard drive it may be necessary to change your mode in BIOS from AHCI to IDE. If that option is not available then download the iso or Parted Magic here. Boot the disk and click on Disk Health. Do the short and long tests. 

 

Seatools for DOS tutorial

 

If the hard drive passes do you have another Windows 7 computer available? If you do then create a System Repair Disk. When you said you did all options, I am assuming you also selected Repair Computer from the Advanced Boot Options, correct?



#9 ndonaldson2912

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Posted 04 March 2016 - 10:07 AM

Yes, I have tried to repair the computer. Have tried all the boot options available. Safe mode, last known good config. Command prompt etc and all of them will not boot.

#10 ndonaldson2912

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Posted 04 March 2016 - 10:25 AM

I will download a system repair disk and will report my findings later on.

#11 JohnC_21

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Posted 04 March 2016 - 11:02 AM

The first thing to try would be Startup Repair. Then System Restore. It would still be a good idea to run a hard disk diagnostic.



#12 ndonaldson2912

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Posted 05 March 2016 - 07:09 AM

Can anyone tell me where I could download a win7 home premium repair disk iso. My other pc is running win7 professional so I assume it's repair disk would not work?

#13 dc3

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Posted 05 March 2016 - 10:16 AM

You should be able to use the Windows 7 Pro to run a Repair Installation where you can run the Startup Repair from the  System Recovery Options outlined in step #7 in the instructions below.

 

 
Repair Installation Instructions
 
Attention:  In order to boot from the installation disc you may need to change the boot order in the BIOS so that the optical driver is the first device in the boot order, and the HDD/SSD is the second devcice.
 
1.  Place the installation disc in the tray of the CD/DVD drive, close the tray and restart the computer.
 
2.  You will be prompted to press any key to start the installation, do so.
 
At this point the setup process will load files, this will take several minutes.
 
3.  You will now need to choose the  Language, Time, currency format, and Keyboard or input method that you'd like to use.
 
After this is done click on Next.
 
w71_zps6dbda47e.png
 
4.  Click on the Repair your computer link at the bottom-left of the Install Windows window.
 
This link will begin the Windows 7 System Recovery Options.
 
w72_zps2a656a0c.png
 
5.  System Recovery Options will now search your hard drive(s) for any Windows 7 installations.  This will take several minutes.
 
No participation is required on your part at this time, wait till it has finished and the next window opens.
 
w73_zpsd5483f05.png
 
6.  Choose the Windows 7 installation that you'd like to perform the Startup Repair on, then click on Next
 
w74_zps490f9a17.png
 
7.  Click on the Startup Repair link from list of recovery tools in System Recovery Options.
 
w75_zps9941e858.png
 
For a future reference, there are several other diagnostic and recovery tools available in the Windows 7 System Recovery Options including System Restore, System Image Recovery, Windows Memory Diagnostic, and Command Prompt.
 
8.  The Startup Repair tool will now search for problems in the system files.
 
If Startup Repair finds a problem with any system files the tool may suggest a solution which you will need to confirm, or may solve the problem automatically.
 
w76_zps3dd75d83.png
 
9.  Startup Repair will now attempt to repair whatever problems it found with system files.  
 
Note:  If Startup Repair did not find any problems with system files you won't see this step.
 
w77_zpsd8be95eb.png
 
Important: Your computer may or may not restart several times during this repair process.  This is normal, you should allow it to continue until you see the Restart your computer to complete the repairs window. 
 
10.  Click on Finish, this will restart your computer.
 
w78_zpsd49257fb.png
 
It is possible that the Startup Repair will not be able to fix the problem.  If the Startup Repair tool determines this, it may automatically run the the repair after your computer restarts.  If it does not automatically run the repair but you are still having problems with Windows 7 repeat these steps to run Startup Repair again manually.

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#14 ndonaldson2912

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Posted 05 March 2016 - 10:47 AM

I inserted my win7 pro repair disk and selected the CD drive to be the first bootable device. Files loaded fine, I was prompted to select my keyboard input language. Once I selected that all I get is a the background screen and the cursor, nothing else happens.

#15 JohnC_21

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Posted 05 March 2016 - 11:16 AM

If you boot the disk on the Windows Pro machine does the same thing happen? If it does then it's possibly a bad burn. 






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