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Windows 10: Display driver Intel HD Graphics Drivers for windows 8(R) stopped..


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#1 AuctionHugh

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Posted 02 March 2016 - 11:48 AM

I get this error over 10 times a day: display driver stopped responding and has recovered.  Display driver Intel HD Graphics Drivers for windows 8® stopped responding and has successfully recovered.

 

Usually this happens when using firefox and gives me a black firefox window.  Usually I can hit F11 to go full screen and back to restore everything to functioning.  However sometimes firefox locks up, and other times, without any error at all, my mouse gets slow and then the whole computer locks up requiring a hard reset.

 

Windows Home 10, x64. 

Acer Aspire VN7-791G

Bios v1.11

Core i7-4720HQ

8 GB Ram

Intel HD Graphics 4600

also Nvidia GeForce GTX 960M (but I don't think it is ever active)

 

My laptop is an I updated to windows 10 immediately when purchasing this laptop. 

 

Apparently Acer has a "special" intel graphics driver, when I tried to update to the newest generic Intel driver I got the message that I have to use the driver Acer customized for my laptop, I can't use the OEM. 

 

I would be grateful for any knowledgeable advice.

 

 

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#2 usasma

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Posted 03 March 2016 - 05:55 AM

The error that you're receiving is a STOP 0x117 error.  It's basically a BSOD without the blue screen.

If the display driver stopped responding and DIDN'T recover - then you would see a BSOS with the blue screen (and, it'd be a STOP 0x116 error)

 

You're lucky that the system warned you about installing the video driver.

Most systems (including my own) don't do that - and the results can be disastrous (In my case, I can't play games as the discrete video doesn't work).

 

Here's some troubleshooting steps for these errors:

Please follow these troubleshooting suggestions:  http://www.sysnative.com/forums/bsod-kernel-dump-analysis-debugging-information/35-video-tdr-timeout-0x116-0x117.html#post29532
Also, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 


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