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Windows 7 boot stalls and status message 0xc000000e


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22 replies to this topic

#1 Dave100h

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Posted 02 March 2016 - 01:58 AM

Hi 

 

For some reason after the laptop was not powered down correctly I have the boot up freeze and I get the following message.

 

The exact message:

 

Windows Boot Manager

 

Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:

 

1, Insert your Windows installation disk and restart your computer.

2, Choose your language setting and then click "Next".

3, Click "Repair your computer"

 

If you do not have this disk, contact your system administrator of computer manufacturer for assistance.

 

Status 0xc000000e

 

Info: The boot selection failed because a required device is inaccessible.

 

My laptop is a Dell Latitude E5400, as I cant boot it I am not sure what full spec is as I dont have it noted down but I did not get an installation disc with it and it does not have a CD/DVD drive so not sure on what steps to take.

This laptop has never been online since the day I brought it so I am sure its not a virus.

 

Hope someone can help me please

 

Many thanks in advance

Dave



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#2 hedgeley

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Posted 02 March 2016 - 03:30 AM

Hi Dave,

 

It appears you have a recovery/repair option on your laptop

 

But this will factory reset your laptop to its original, brand new condition,

 

So do you have backups of your system and data?

 

Hedge 



#3 Dave100h

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Posted 02 March 2016 - 06:50 AM

There is nothing on there that I have not got backed up but unsure of how this is done?

#4 hedgeley

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Posted 02 March 2016 - 07:27 AM

Hi Dave,

 

That's good to hear,

 

Here's a link on the process 

 

http://en.community.dell.com/support-forums/laptop/f/3518/t/19487184

 

hope that works/helps  Good luck

 

Hedge

 

 

 

Edit   The only problem I foresee is if this is an upgrade from Vista?


Edited by hedgeley, 02 March 2016 - 07:35 AM.


#5 Dave100h

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Posted 02 March 2016 - 06:41 PM

Thanks for the advise and the link. 

 

I have noticed there is a Vista sticker on the underside of the laptop battery compartment so I am not sure if this was an upgrade or not as it was Windows 7 when I got it second hand.

 

What problems could I encounter if its an upgrade?

 

Thanks

Dave



#6 JohnC_21

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Posted 02 March 2016 - 07:02 PM

If you have a Vista sticker then doing a factory reset will give you Vista.

 

Does tapping F8 at boot give you the Advanced Boot Options? In those options select Use Last Known Good Configuration. 


Edited by JohnC_21, 02 March 2016 - 07:03 PM.


#7 Agouti

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Posted 02 March 2016 - 07:04 PM

Yes.  It looks like the laptop was upgraded to Windows 7.  In that case, you need to beg or borrow a Windows 7 disk from someone.  Also, the disk must be of the same architecture, i.e. 32-bit or 64-bit.



#8 Dave100h

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Posted 03 March 2016 - 01:59 AM

Ok thanks for all the advise but the problem is that F8 does not work, it still goes to the message stated in the opening post and that is tapping F8 from the moment I switch the laptop on.

 

Cheers



#9 hedgeley

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Posted 03 March 2016 - 04:28 AM

Hi Dave,

 

Sorry to hear you are still having problems,

 

You may have other options(the more experienced will help) but to my way of thinking you need to create a repair usb

 

This is the most concise article I've seen

 

http://opcug.ca/public/Reviews/TotalMounterRufus.htm

 

of course this will have to be done on a working computer with the same windows version as the broken comp

 

and bios on the broken comp to boot usb first

 

I hope that's of some use

 

Hedge



#10 Dave100h

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Posted 03 March 2016 - 04:41 AM

Looks like this is going to have to go to the repair shop as I dont have another comp with windows 7 on and I can not get it to do anything with F8.

 

If anyone else has any suggestions on how to fix this I would be grateful

 

Cheers

Dave



#11 hedgeley

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Posted 03 March 2016 - 04:47 AM

Hi Dave,

 

Yes someone else will chime in 

 

It's a time zone thing, give it a couple of hours

 

Good luck 

 

Hedge

 

 

Edit:-  for grammar  


Edited by hedgeley, 03 March 2016 - 07:08 AM.


#12 JohnC_21

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Posted 03 March 2016 - 08:14 AM

Does tapping F12 at boot give you the Dell diagnostic menu? This could at least narrow down the problem between hardware or software. What OS are you currently posting from?



#13 Dave100h

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Posted 03 March 2016 - 12:08 PM

Tapping F12 gives me the following:

 

Use the up- and down-arrow keys to move the pointer to the desired

boot device. Press [Enter] to attempt the boot or ESC to cancel.

 

Internal HDD

Cardbus NIC

Onboard NIC

 

Bios Setup

Diagnostics

 

It is running windows 7 but I am not sure if it has been upgraded from windows Vista

 

Cheers



#14 JohnC_21

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Posted 03 March 2016 - 12:17 PM

If you have a Vista sticker on the bottom of the computer then it was an upgrade.

 

Did you run the Diagnostics? Run the Hard Drive diagnostic first.

 

Do you need data on the hard drive? What OS are you currently posting from or is it a phone?



#15 Dave100h

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Posted 03 March 2016 - 12:26 PM

If you hit Run Diagnostics, it starts running tests on a blue screen I am posting from a different laptop.


Edited by Dave100h, 03 March 2016 - 12:27 PM.





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