Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Ugh- STILL having "unidentified network" issues...


  • Please log in to reply
19 replies to this topic

#1 Ajmarks

Ajmarks

  • Members
  • 116 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 01 March 2016 - 06:17 PM

So I posted about this a while ago (see previous thread here: http://www.bleepingcomputer.com/forums/t/572756/unidentified-network-wifi-connection-problems/#entry3676631)

 

I have still been having the problem intermittently. Sometimes it would seem to be fixed when I would run the troubleshooter and it would have me "enable the DHCP" (not sure what it is or how it got disabled in the first place). But now- that isn't working. I went back and all the solutions provided in the previous thread again, but still no resolution and feel like I need to start from scratch to resolve this once and for all.

 

In the past, I was only having this issue on my home network. Going over to someone's house and using their wi-fi worked okay. Because of this, I was starting to think it was something about my setup since one of my computer and my phone worked just fine on  my home wifi but he laptop didn't work there only. HOWEVER, today I took my laptop to work and it is now having the same issues with the work wi-fi. Still telling me "unidentified network" despite the computer I am using now and my phone both having great signal. The Windows troubleshooting isn't fixing anything here either.

Can anyone help me figure out why this laptop hasn't been able to consistently connect to wi-fi in almost a year!??!

 

Specs:
Laptop Model: HP Pavillion dv6
OS: Windows 7

Protection: AVG Internet Security 2015 (paid edition); MalwareBytes (paid edition); SuperAntiSpyware (free edition); Spyware Blaster (free edition)
Hardware: Intel Centrino Wireless- N1000 (Device Manager says up to date on Drivers); Linksys E900 (or E1200) N300 Wireless Router (firmware up to date as of a month ago)



BC AdBot (Login to Remove)

 


#2 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:05:54 AM

Posted 02 March 2016 - 11:30 AM

More malware detectors does not improve your circumstances and in fact can have the opposite effect due to program conflicts and resource allocations.  Two is more than enough.

 

What you describe sounds like the laptop wifi card is failing.  First test is to connect via wired connection at home.  If that works fine but the wifi doesn't and other devices connect to your home wifi just fine consider is you can replace the wifi card in the laptop or disable it via the bios and buy a usb wifi stick.



#3 Ajmarks

Ajmarks
  • Topic Starter

  • Members
  • 116 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 02 March 2016 - 12:26 PM

I understand that idea of too many protectors. I installed the setup and programs I currently have based on recommendations from someone on this site back when I had a nasty cyber attack a few years ago. A bit confused...are you saying this could be contributing to my problem or was it just an FYI type aside?

 

I  won't be able to test the wired connection until later tonight but will try. Just to make sure I am clear. You are saying if I plug in an ethernet cord, disable the wifi connection, enable the LAN connection and the internet works w/o any error than the issue is my wi-fi hardware...did I get that right?

Also- if it DOES end up being my hardware. Is the wifi card complicated to replace? I would like to look into pricing of both options you mentioned but I won't bother if the replacing procedure is something I can't do myself.



#4 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:05:54 AM

Posted 03 March 2016 - 03:12 PM

Just a FYI aside.

 

Depending on laptop replacing the wifi module can be really easy.  You would lookup your model and replacing the wifi card to get a better idea what is involved.

 

"You are saying if I plug in an ethernet cord, disable the wifi connection, enable the LAN connection and the internet works w/o any error than the issue is my wi-fi hardware...did I get that right?"

 

That is correct.



#5 Ajmarks

Ajmarks
  • Topic Starter

  • Members
  • 116 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 03 March 2016 - 10:27 PM

Welp...I'm sitting here with an Ethernet cord plugged in and followed the other steps and I'm still seeing an "unidentified network" error. Granted it's displaying over a network/Lan looking symbol rather than the wifi symbol but either way...same error.

Where do we go from here?

#6 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:05:54 AM

Posted 04 March 2016 - 10:28 AM

Post a screen shot of this unidentified network

post the results of a ipconfig /all when connected by wire.



#7 Ajmarks

Ajmarks
  • Topic Starter

  • Members
  • 116 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 04 March 2016 - 10:11 PM

So this is weird....
I left my computer on while I was at work. I live alone so no one could have messed with anything. When I came back home tonight I sat down to take the screen shot you requested but I couldn't...because the unidentified network error wasn't showing up and the Ethernet based internet seems to be up and working.

 

HOWEVER, 2 things seem amiss...

1) my computer, overall, but especially my internet is running very slow. No other computers or devices connected to the network via wifi are having the same speed issues.

2) When I tried to use the computer to visit this thread through a link I had emailed to myself I got an error page. I attached a image file with the screenshot of it.

 

Even weirder...when I simply place my cursor in the address bar of the browser in the picture and hit enter, the site loads just fine. That has never happened before! Honestly- no idea what that error message even means...

 

Anyways, just to be safe I ran cmd as an administrator and did the ipconfig test you requested (even though it seems to be connected magically now). Here are the results:

---

Microsoft Windows [Version 6.1.7601]

Copyright © 2009 Microsoft Corporation.  All rights reserved.

 

C:\Windows\system32>ipconfig /all

 

Windows IP Configuration

 

   Host Name . . . . . . . . . . . . : HPlaptop-Home

   Primary Dns Suffix  . . . . . . . :

   Node Type . . . . . . . . . . . . : Hybrid

   IP Routing Enabled. . . . . . . . : No

   WINS Proxy Enabled. . . . . . . . : No

   DNS Suffix Search List. . . . . . : grandenetworks.net

 

Ethernet adapter Local Area Connection:

 

   Connection-specific DNS Suffix  . : grandenetworks.net

   Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller

   Physical Address. . . . . . . . . : AC-BD-12-34-56-EF

   DHCP Enabled. . . . . . . . . . . : Yes

   Autoconfiguration Enabled . . . . : Yes

   IPv6 Address. . . . . . . . . . . : fda3:d492:3c76:0:fd33:cfb1:2c01:356d(Pref

erred)

   Temporary IPv6 Address. . . . . . : fda3:d492:3c76:0:504:99e3:95dd:7a28(Prefe

rred)

   Link-local IPv6 Address . . . . . : fe80::fd33:cfb1:2c01:356d%17(Preferred)

   IPv4 Address. . . . . . . . . . . : 192.168.1.138(Preferred)

   Subnet Mask . . . . . . . . . . . : 255.255.255.0

   Lease Obtained. . . . . . . . . . : Friday, March 04, 2016 8:58:35 PM

   Lease Expires . . . . . . . . . . : Saturday, March 05, 2016 8:58:35 PM

   Default Gateway . . . . . . . . . : 192.168.1.1

   DHCP Server . . . . . . . . . . . : 192.168.1.1

   DHCPv6 IAID . . . . . . . . . . . : 487595892

   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1C-97-DD-46-74-E5-0B-32-F7-80

 

   DNS Servers . . . . . . . . . . . : 8.8.8.8

                                       8.8.4.4

   NetBIOS over Tcpip. . . . . . . . : Enabled

 

Tunnel adapter Reusable ISATAP Interface {87B3FCDA-BD54-45D4-A15D-ABA991ACCFB0}:

 

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter isatap.grandenetworks.net:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . : grandenetworks.net

   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

Tunnel adapter Teredo Tunneling Pseudo-Interface:

 

   Media State . . . . . . . . . . . : Media disconnected

   Connection-specific DNS Suffix  . :

   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface

   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0

   DHCP Enabled. . . . . . . . . . . : No

   Autoconfiguration Enabled . . . . : Yes

 

C:\Windows\system32>

----

 

Awaiting further suggestions :)



#8 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:05:54 AM

Posted 05 March 2016 - 12:27 PM

You located in the USA?  If so google servers for dns are great but from elsewhere require going across the transatlantic link and as such is not a good choice for dns servers.

 

You might try disabling IPv6 by unchecking its box in tcp/ip properties.

 

Next thing to see would be a tracert yahoo.com results and a post of a screen shot of a speedtest.net broadband test to see what your connection is like.



#9 Ajmarks

Ajmarks
  • Topic Starter

  • Members
  • 116 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 05 March 2016 - 02:59 PM

Yes I am located in the US. I went ahead and disabled the Ipv6 for my LAN and wifi connections.

 

I am not sure what a "tracert yahoo.com" is... after a little googling I think I figured out what you were asking me to do. Hopefully the info below is the results you were looking for....

 

Also, I attached another image file of the screenshot with the speed test.

 

At some point I am wanting to upgrade this machine to Windows 10, but I will wait until we resolve whatever else this issue is before I do that.

---
Microsoft Windows [Version 6.1.7601]
Copyright © 2009 Microsoft Corporation.  All rights reserved.

C:\Windows\system32>tracert www.yahoo.com

Tracing route to fd-fp3.wg1.b.yahoo.com [98.139.183.24]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3     9 ms     8 ms     9 ms  ae2-7.aggr09.odestx.grandecom.net [216.82.213.19
0]
  4    17 ms     8 ms    16 ms  ae0-0.aggr08.crchtx.grandecom.net [24.155.121.16
6]
  5    18 ms    18 ms    19 ms  ae1-0.core02.gf01.dllstx.grandecom.net [24.155.1
21.84]
  6    19 ms    20 ms    28 ms  exchange-cust2.da1.equinix.net [206.223.118.2]
  7    44 ms    43 ms    40 ms  ae-5.pat2.che.yahoo.com [216.115.96.61]
  8    60 ms    58 ms    70 ms  ae-9.pat2.bfz.yahoo.com [216.115.101.199]
  9    55 ms    58 ms    56 ms  et-0-0-1.msr1.bf1.yahoo.com [74.6.227.131]
 10    62 ms    57 ms    55 ms  et-19-0-0.clr2-a-gdc.bf1.yahoo.com [74.6.122.37]

 11    54 ms    53 ms    54 ms  po8.fab1-1-gdc.bf1.yahoo.com [72.30.22.33]
 12    52 ms    55 ms    56 ms  po-9.bas1-7-prd.bf1.yahoo.com [98.139.129.145]
 13    57 ms    61 ms    63 ms  ir2.fp.vip.bf1.yahoo.com [98.139.183.24]

Trace complete.

C:\Windows\system32>
 

 



#10 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:05:54 AM

Posted 06 March 2016 - 12:04 PM

tracert used dns to resolve the name to the ip address so your dns appears to be functioning fine.

 

How about that speedtest.net test?



#11 Ajmarks

Ajmarks
  • Topic Starter

  • Members
  • 116 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 06 March 2016 - 02:15 PM

...I attached an image of the speed test results to my last reply

#12 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:05:54 AM

Posted 06 March 2016 - 02:46 PM

Not seeing any attachments.  What was the ping and up and down?



#13 Ajmarks

Ajmarks
  • Topic Starter

  • Members
  • 116 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 06 March 2016 - 03:36 PM

Hmm weird that it didn't show up.

 

The ping is listed as 44 ms

 

The DL speed is 52.68 mbps

 

The upload speed is 5.44 mbps



#14 Wand3r3r

Wand3r3r

  • Members
  • 2,027 posts
  • OFFLINE
  •  
  • Local time:05:54 AM

Posted 07 March 2016 - 10:38 AM

ping is a little high but about average.  Other rates are fine.

Not seeing anything pointing to an issue.  Perhaps the ISP was doing some work that temporally caused you some issues.

 

Next time you get a dns error see if you can ping 8.8.8.8 successfully



#15 Ajmarks

Ajmarks
  • Topic Starter

  • Members
  • 116 posts
  • OFFLINE
  •  
  • Local time:01:54 PM

Posted 07 March 2016 - 01:19 PM

Well my wifi is still not working. I took your advise and ordered a USB wifi adapter. Expected to arrive tomorrow. I will try that and if I am still having connection issues, I will let you know.






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users