I am SO happu to see this response. Uou have no idea... I feel sick right about now.
So, ues, you got it exactly right. The first and most important part is the file retrieval. I want to attempt to reset the drive but not until I have those files. If the drive itself has damage or something else mechanical, Acer has relented and I can have it repaired under warranty.
So, ues, getting files.
Ok... the laptop does not have an optical drive internally, but I have a USB drive/burner. Please forgive me if I misunderstand or need explanation.
Which of the things is better/safer/easiest...puppy or rufus? Since I can do either one
You download Puppy as an ISO file and if your computer has a CD/DVD drive then you need to burn the ISO to a disc. Note that you will need to use something like 'ImageBurn' to expand the ISO to the individual files and folders as part of the burning process. Alternatively, you can use 7-Zip, or similar, to 'unpack' the various contents and then burn them to a CD using a standard burner.
I don't understand the ISO part... so.. I go to that link and download the puppy iso file and burn it to a cd?
And... um... the expander apps... are they workable on iMac? I am using the mac to write this. So, I have to use the mac to make cd's or whatever else.
So, would I be expanding puppy on the iMac? I'm confused... because... the cd would be an iso... and it is supposed to be a bootable cd... but if the files aren't expanded on the cd, where are they expanded? It can't be the laptop because I can't download an expander to that at this point
Or... wait... I download the iso, download an expander.. oh, I probably have one built in on the iMac... expand the files here on the mac and THEN burn the resulting files to a CD?
THAT makes a lot more sense... sorry, it has been a very, very long day.
So.. then I'd attach the cd drive to the laptop and start it up? It will boot from there?
And once i am in and can mount the HD... I can copy over to external drives?? I won't be able to use the CD burner to back up the files, so I will need to attach/detach drives as I have space on them... I have several smaller drives (500Gb, etc) but they're mostly full of video/audio editing so those files are large. So I have to either move those around (slow over USB and Fw or TB drives don't work on the laptop) or I have to put the lost files wherever they will fit
And this will not mess up the computer as it is now? Or mess it up more I should say...
May I ask... once I have the files... what do I do then? For the laptop to get it going... if I can accomplish a factory reset, is it trustworthy then or how will I know? you said testing could produce errors... or is that just in the current state? How would I test it? I understand how to use the iMac's disk utility but I forget... oh wait... isn't it properties? I know there's a few tabs but error-checking is one... is that the way to go or is there another better one - for someone like me to use?
Thank you so much for your help. I have start the drive process first... looking for enough space to add the files. I think I have a 1TB drive that has an empty partition on it... (it was an automated partition process... I'd have no idea how to do that) So the rest has to wait until morning... but I feel hopeful for a change.
I will post back as I go and when I get the files etc... fingers crossed!!
Bleepingcomputer is a great site for online support.
Sadly, the issue I had wasn't solved, but most people who offered help
were very friendly and extremely patient.
Make it your aim to do something that will benefit another living being who may not have the ability to repay the kindness. It doesn't take a lot, a mountain is not scaled in one giant leap, it is conquered one small step at a time.