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Windows XP machine freezes or crashes to blue screen


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#16 usasma

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Posted 06 March 2016 - 05:30 PM

In post #6 of this topic ( http://www.bleepingcomputer.com/forums/t/606799/windows-xp-machine-freezes-or-crashes-to-blue-screen/?p=3947990 )

there is a Feb 29, 2016 memory dump listed

 

Running the AsAcpiIns.exe file is what you should do.

And it should install the W2K version (which, unfortunately, dates from 2004).

 

We had problems with this driver early on in my BSOD career (with jcgriff2 also) - and frankly I can't recall if it was during the XP era or the Vista era

My searches don't reveal any work by me on XP systems having this driver.  And the drivers for Vista and later are all updated to a newer version.

In short, I'd say leave it alone for now - I don't think it's a huge concern right now.

 

Please zip up the contents of the C:\Windows\Minidump directory and upload it with your next post.
I'll be looking for a minidump dated after the Feb 29 - probably dated Mar 5 (from your latest post that says you had a BSOD).

 

The suggestions on the BSOD are always good things to try.

Try these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

These diagnostics include a memory test and a couple of video tests (along with other tests that are a good idea to run).

Let us know the results and we'll move on from there.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

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#17 anonanon

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Posted 06 March 2016 - 08:37 PM

Thanks.  The latest memory dump is attached.

 

I will try those free tools shortly.

 

Roger

Attached Files



#18 usasma

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Posted 08 March 2016 - 06:55 AM

I have to wonder if there's a problem with your RAM/memory (or other hardware)

Please run these free hardware diagnostics (starting with the MemTest86+ test):  http://www.carrona.org/hwdiag.html

 

 

Analysis:
The following is for informational purposes only.
**************************Sat Mar  5 21:04:44.234 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini030516-01.dmp]
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible

Built by: 2600.xpsp_sp3_qfe.130704-0421
System Uptime: 1 days 3:46:34.902
Probably caused by : memory_corruption
BugCheck 7F, {0, 0, 0, 0}
BugCheck Info: UNEXPECTED_KERNEL_MODE_TRAP (7f)
Arguments:
Arg1: 00000000, EXCEPTION_DIVIDED_BY_ZERO
Arg2: 00000000
Arg3: 00000000
Arg4: 00000000
BUGCHECK_STR:  0x7f_0
PROCESS_NAME:  firefox.exe
FAILURE_BUCKET_ID:  MEMORY_CORRUPTION_ONE_BIT
CPUID:        "Intel® Core™2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3177
  BIOS Version                  0418   
  BIOS Release Date             12/09/2008
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P5QL-EM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Sat Mar  5 21:04:44.234 2016 (UTC - 5:00)**************************
ASACPI.sys        Thu Aug 12 22:52:52 2004 (411C2D04)
Rtenicxp.sys      Thu Jan  3 09:10:16 2008 (477CECC8)
intelppm.sys      Sun Apr 13 14:31:31 2008 (48025183)
RtkHDAud.sys      Fri Jun 13 05:11:13 2008 (485239B1)
IntcHdmi.sys      Fri Jun 13 17:26:05 2008 (4852E5ED)
igxpmp32.sys      Fri Jun 27 11:46:47 2008 (48650B67)
igxpgd32.dll      Fri Jun 27 11:46:48 2008 (48650B68)
igxprd32.dll      Fri Jun 27 11:46:52 2008 (48650B6C)
igxpdv32.DLL      Fri Jun 27 11:48:32 2008 (48650BD0)
igxpdx32.DLL      Fri Jun 27 11:48:47 2008 (48650BDF)
NmPar.sys         Wed Dec 24 00:40:11 2008 (4951CB3B)
dsNcAdpt.sys      Fri Jan 25 20:19:42 2013 (51032F2E)
tap0901.sys       Thu Aug 22 08:40:00 2013 (521606A0)
MpFilter.sys      Tue Jan 14 18:38:02 2014 (52D5CA5A)


http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=Rtenicxp.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RtkHDAud.sys
http://www.carrona.org/drivers/driver.php?id=IntcHdmi.sys
http://www.carrona.org/drivers/driver.php?id=igxpmp32.sys
igxpgd32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
igxprd32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igxpdv32.DLL
igxpdx32.DLL - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
NmPar.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dsNcAdpt.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#19 anonanon

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Posted 10 March 2016 - 08:13 PM

You suggested to:

 

Please run these free hardware diagnostics (starting with the MemTest86+ test):  http://www.carrona.org/hwdiag.html

 

I cannot find a "MemTest86+" at that site.  Please advise.  Also not sure if you were advising a RAM test or a video memory test as the next step.

 

Roger



#20 usasma

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Posted 11 March 2016 - 05:19 PM

My mistake.  MemTest86+ is a memory test - and there's a link on the memory test page ( http://www.carrona.org/memdiag.html ) for it.

My suggestion is to run ALL of the diagnostics, not just the MemTest86+ test.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#21 anonanon

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Posted 14 March 2016 - 07:39 AM

I ran MemTest86+ -- 9 passes in 8 hours.  No errors detected.

 

I will try the video tests next.  For the hard drive test, wouldn't I be better off using one from the HD manufacturer?

 

Roger



#22 usasma

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Posted 15 March 2016 - 05:30 AM

Yes, in general it's better using the one from the manufacturer - if you can get it to work.

But I've found so many problems with so many of the manufacturer's tests that I tend to only use Seatools for SATA drives, and the Hitachi DFT for IDE drives.

If Seatools doesn't work, I'll then boot into a proprietary version of PE mode and run the Western Digital Data Lifeguard


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#23 anonanon

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Posted 22 March 2016 - 05:40 AM

The drive is a Seagate SATA drive (ST3500320AS).  I downloaded Seatools and ran the "Fix All Long" test.  It passed; log file below.

 

Should I run any of the other tests on Seatools, or are they already included under "Fix All Long"?  I didn't see any S.M.A.R.T. status results; should I run that at least?

 

--------------- SeaTools for Windows v1.4.0.4 ---------------
3/20/2016 10:30:36 PM
Model Number: ST3500320AS
Serial Number: 9QM588Q7
Firmware Revision: SD1A
Fix All Long - Started 3/20/2016 10:30:36 PM
Fix All Long - Started 3/21/2016 10:47:27 PM
Fix All Long - Pass 3/22/2016 12:20:30 AM
 



#24 usasma

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Posted 23 March 2016 - 10:29 AM

I'm uncertain about the Fix All Long.
Does this mean that you repaired errors that the basic test found?

If so, then I'd let the disk run for a while and see if fresh errors are reported.

It could be a sign of a dying HDD.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#25 anonanon

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Posted 23 March 2016 - 10:53 AM

"Fix All Long" is just the option that I asked Seatools to run -- it's the first one on the Scan drop-down menu on Seatools.  It sounded like the most thorough tool to try, out of all the options.

 

The report didn't indicate finding and fixing any errors.

 

The intermittency of the BSOD problem has taken a different pattern lately.  No problems for a week, and then two inside of a couple of hours.  Also, the problem I had initially (screen/mouse/keyboard freezing) hasn't reappeared at all for the last two weeks, though I had it about daily for a week before then.



#26 usasma

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Posted 23 March 2016 - 04:51 PM

I wasn't familiar with that as I seldom run Seatools for Windows.

I couldn't find any documentation to describe the differences between the Fix All Long test and that Long Generic test.

I do know that Seatools can fail the Long Generic test and either say that there's bad sectors or it can not say anything about bad sectors (which is what the Fix All tests do - attermpt to fix the bad sectors)

 

Please run the Long Generic test and we'll see what it has to say.

 

As for the BSOD's, please zip up and upload the contents of the C:\Windows\Mindump folder with your next post.

If unable to zip it there, copy the contents to your Desktop and zip it up from there.


Edited by usasma, 23 March 2016 - 04:55 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#27 anonanon

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Posted 23 March 2016 - 08:26 PM

Thanks for the reply; I'll run the generic long test soon.

 

The latest memory dump file is attached.

 

RogerAttached File  Mini032016-01.zip   28.66KB   1 downloads



#28 usasma

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Posted 24 March 2016 - 05:10 AM

Running late for work.

Nothing new in the memory dump, still looking at the hard drive or an incompatibility (such as the ASACPI.sys driver)

Will need to do some research on that.

Will post back either this afternoon, or in the morning (UTC-5, east coast of the US).

 

Analysis:
The following is for informational purposes only.
**************************Sun Mar 20 10:41:57.750 2016 (UTC - 4:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\Mini032016-01.dmp]
Windows XP Kernel Version 2600 (Service Pack 3) MP (2 procs) Free x86 compatible

Built by: 2600.xpsp_sp3_qfe.130704-0421
System Uptime: 0 days 0:03:24.286
*** ERROR: Module load completed but symbols could not be loaded for sr.sys
Probably caused by : atapi.sys ( atapi!CallIdeStartIoSynchronized+31 )
BugCheck 24, {1902fe, ba4daed8, ba4dabd4, 110070a}
BugCheck Info: NTFS_FILE_SYSTEM (24)
Arguments:
Arg1: 001902fe
Arg2: ba4daed8
Arg3: ba4dabd4
Arg4: 0110070a
PROCESS_NAME:  System
BUGCHECK_STR:  0x24
DEFAULT_BUCKET_ID:  DRIVER_FAULT
FAILURE_BUCKET_ID:  0x24_BAD_IP_atapi!CallIdeStartIoSynchronized+31
CPUID:        "Intel® Core™2 Duo CPU     E8500  @ 3.16GHz"
MaxSpeed:     3160
CurrentSpeed: 3177
  BIOS Version                  0418   
  BIOS Release Date             12/09/2008
  Manufacturer                  System manufacturer
  Baseboard Manufacturer        ASUSTeK Computer INC.
  Product Name                  System Product Name
  Baseboard Product             P5QL-EM
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
**************************Sun Mar 20 10:41:57.750 2016 (UTC - 4:00)**************************
ASACPI.sys        Thu Aug 12 22:52:52 2004 (411C2D04)
Rtenicxp.sys      Thu Jan  3 09:10:16 2008 (477CECC8)
intelppm.sys      Sun Apr 13 14:31:31 2008 (48025183)
RtkHDAud.sys      Fri Jun 13 05:11:13 2008 (485239B1)
IntcHdmi.sys      Fri Jun 13 17:26:05 2008 (4852E5ED)
igxpmp32.sys      Fri Jun 27 11:46:47 2008 (48650B67)
igxpgd32.dll      Fri Jun 27 11:46:48 2008 (48650B68)
igxprd32.dll      Fri Jun 27 11:46:52 2008 (48650B6C)
igxpdv32.DLL      Fri Jun 27 11:48:32 2008 (48650BD0)
igxpdx32.DLL      Fri Jun 27 11:48:47 2008 (48650BDF)
NmPar.sys         Wed Dec 24 00:40:11 2008 (4951CB3B)
dsNcAdpt.sys      Fri Jan 25 20:19:42 2013 (51032F2E)
tap0901.sys       Thu Aug 22 08:40:00 2013 (521606A0)
MpFilter.sys      Tue Jan 14 18:38:02 2014 (52D5CA5A)

http://www.carrona.org/drivers/driver.php?id=ASACPI.sys
http://www.carrona.org/drivers/driver.php?id=Rtenicxp.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=RtkHDAud.sys
http://www.carrona.org/drivers/driver.php?id=IntcHdmi.sys
http://www.carrona.org/drivers/driver.php?id=igxpmp32.sys
igxpgd32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
igxprd32.dll - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=igxpdv32.DLL
igxpdx32.DLL - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
NmPar.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
http://www.carrona.org/drivers/driver.php?id=dsNcAdpt.sys
http://www.carrona.org/drivers/driver.php?id=tap0901.sys
http://www.carrona.org/drivers/driver.php?id=MpFilter.sys
 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#29 anonanon

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Posted 24 March 2016 - 06:56 AM

Thanks for replying; no hurry on my end.

 

I ran the Generic Long test from Seatools last night.  It showed a "Pass" result.  The full log file now:

 

--------------- SeaTools for Windows v1.4.0.4 ---------------
3/20/2016 10:30:36 PM
Model Number: ST3500320AS
Serial Number: 9QM588Q7
Firmware Revision: SD1A
Fix All Long - Started 3/20/2016 10:30:36 PM
Fix All Long - Started 3/21/2016 10:47:27 PM
Fix All Long - Pass 3/22/2016 12:20:30 AM
Long Generic - Started 3/23/2016 9:27:51 PM
Long Generic - Started 3/23/2016 10:24:32 PM
Long Generic - Pass 3/23/2016 11:56:35 PM

 

 

Roger



#30 usasma

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Posted 24 March 2016 - 04:04 PM

OK, let's try this.

Save and extract the ASACPI.sys download file to a location you can remember.

Go to Device Manager and locate the ATK0110 ACPI device.
Right click on it and select "Update driver software"

Then select "Browse my computer for driver software" (or something similar, as I don't have a copy of XP to work with)

Then, in the next window, you should be able to browse to the ACPI\WINVISTA folder (or to select the ASACPI.sys driver within the WINVISTA folder).

Then click OK in order to install it.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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