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Display shuts off, error recovery


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#1 LilyMartinez

LilyMartinez

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Posted 29 February 2016 - 06:49 PM

Hi, so my computer has worked fine for a while, I always properly and carefully vacuum the inside to avoid dust build up..everything seems fine

 

But then today, and this has happened twice now, I've been just browsing, and my display seems to shut off and instantly goes to windows error recovery, computer loads up and then everything is normal, it seems like my computer has just had a fresh restart, except the power on the computer never actually goes out.. but i'm signing back into a fresh slate. 

 

Also noticing that on start up my PC is freezing quite a bit.

 

It seems to me that my harddrive might be dying? maybe it's malware? Should I reformat? 

 

but I'm not sure, can someone please tell me what they think?


Edited by LilyMartinez, 29 February 2016 - 06:56 PM.


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#2 usasma

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Posted 01 March 2016 - 09:03 AM

Please do not vacuum your computer.

The motor can build static up in the wand/end and it can cause damage to your system.

 

But let's have a look at these reports and see if we can figure out what's going on right now:

 

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


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