Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Win 10 BSOD - Memory issues?


  • Please log in to reply
2 replies to this topic

#1 Ramsteen90

Ramsteen90

  • Members
  • 2 posts
  • OFFLINE
  •  

Posted 29 February 2016 - 05:43 AM

Hello experts,

 

My laptop is has recently started crashing frequently with a BSOD. Also, a message came up about problems with my Hard Disk and the need for an immediate backup.

 

Any help on steps to take from here would be greatly appreciated.

 

Regards,

 

JR

 

Requested files are in the attachment.

 

Further answers:

 

· OS - Windows 8.1, 8, 7, Vista ?

Windows 10
· x86 (32-bit) or x64 ?

x64
· What was original installed OS on system?

Windows 8
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?

OEM
· Age of system (hardware)

Bought 29-08-2013
· Age of OS installation - have you re-installed the OS?

Installed Windows 10 when the OTA update came. Don't know exact date.

· CPU

Intel Core i5-3230M
· Video Card

Intel HD Graphics 4000
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (skip if laptop)

N/A

· System Manufacturer

Asus
· Exact model number (if laptop, check label on bottom)

K55A-SX535H

· Laptop or Desktop?

Laptop

Attached Files



BC AdBot (Login to Remove)

 


#2 usasma

usasma

    Still visually handicapped (avatar is memory developed by my Dad


  • BSOD Kernel Dump Expert
  • 25,089 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Southeastern CT, USA
  • Local time:11:54 PM

Posted 01 March 2016 - 08:18 AM

Your UEFI/BIOS (version K55A.406) dates from 2012.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.  There are a number of Windows Update failures in the WER section of the MSINFO32 report.

D: drive only has about 5% free space, C: drive only has about 13% free space.  Windows likes 15% free space in order to perform stuff "behind the scenes" without adversely affecting the system's performance.  Please free up 15% on ALL hard drives (you can get away with 10% on larger drives and won't notice a large performance penalty)

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html
NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html

 

Analysis:
The following is for informational purposes only.
**************************Sun Feb 28 06:17:38.730 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\022816-29234-01.dmp]
Windows 10 Kernel Version 10240 MP (4 procs) Free x64
Built by: 10240.16644.amd64fre.th1.160104-1507
System Uptime: 0 days 23:53:43.479
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+1598b )
BugCheck 7A, {4, 0, ffffe0015501b350, 15123be0a0}
BugCheck Info: KERNEL_DATA_INPAGE_ERROR (7a)
Arguments:
Arg1: 0000000000000004, lock type that was held (value 1,2,3, or PTE address)
Arg2: 0000000000000000, error status (normally i/o status code)
Arg3: ffffe0015501b350, current process (virtual address for lock type 3, or PTE)
Arg4: 00000015123be0a0, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
BUGCHECK_STR:  0x7a_0
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  0x7a_0_nt!_??_::FNODOBFM::_string_
CPUID:        "Intel® Core™ i5-3230M CPU @ 2.60GHz"
MaxSpeed:     2600
CurrentSpeed: 2594
  BIOS Version                  K55A.406
  BIOS Release Date             11/08/2012
  Manufacturer                  ASUSTeK COMPUTER INC.
  Product Name                  K55A
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Sun Feb 28 06:17:38.730 2016 (UTC - 5:00)**************************
ASMMAP64.sys                Thu Jul  2 05:13:26 2009 (4A4C7A36)
atkwmiacpi64.sys            Tue Sep  6 21:44:52 2011 (4E66CC94)
AiCharger.sys               Thu Sep 22 22:04:40 2011 (4E7BE938)
HECIx64.sys                 Mon Jul  2 18:14:58 2012 (4FF21D62)
iaStorA.sys                 Mon Jul  9 16:42:33 2012 (4FFB4239)
kbfiltr.sys                 Wed Aug  1 23:22:22 2012 (5019F26E)
dtsoftbus01.sys             Fri Feb 21 04:49:36 2014 (53072130)
IntcDAud.sys                Tue Sep  9 08:13:01 2014 (540EEECD)
IntelHaxm.sys               Thu Jan 29 21:02:09 2015 (54CAE621)
rt640x64.sys                Wed Apr  1 10:34:31 2015 (551C01F7)
AsHIDSwitch64.sys           Mon May 11 04:21:36 2015 (55506690)
RtsBaStor.sys               Fri May 15 04:02:50 2015 (5555A82A)
droidcamvideo.sys           Sun May 24 01:01:12 2015 (55615B18)
droidcam.sys                Sun May 24 01:01:14 2015 (55615B1A)
athw10x.sys                 Tue Jun 16 05:29:55 2015 (557FEC93)
RTKVHD64.sys                Tue Jun 16 06:55:05 2015 (55800089)
AsusTP.sys                  Wed Jun 17 04:27:57 2015 (55812F8D)
ETD.sys                     Tue Jul  7 04:23:24 2015 (559B8C7C)
iwdbus.sys                  Wed Jul  8 18:17:13 2015 (559DA169)
intelppm.sys                Thu Jul  9 23:12:59 2015 (559F383B)
igdkmd64.sys                Mon Aug 17 11:34:01 2015 (55D1FEE9)
SeLow_x64.sys               Sun Oct 18 07:12:14 2015 (56237E8E)
Neo6_x64_VPN.sys            Sun Oct 18 07:12:27 2015 (56237E9B)
http://www.carrona.org/drivers/driver.php?id=ASMMAP64.sys
http://www.carrona.org/drivers/driver.php?id=atkwmiacpi64.sys
http://www.carrona.org/drivers/driver.php?id=AiCharger.sys
http://www.carrona.org/drivers/driver.php?id=HECIx64.sys
http://www.carrona.org/drivers/driver.php?id=iaStorA.sys
http://www.carrona.org/drivers/driver.php?id=kbfiltr.sys
http://www.carrona.org/drivers/driver.php?id=dtsoftbus01.sys
http://www.carrona.org/drivers/driver.php?id=IntcDAud.sys
http://www.carrona.org/drivers/driver.php?id=IntelHaxm.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AsHIDSwitch64.sys
http://www.carrona.org/drivers/driver.php?id=RtsBaStor.sys
http://www.carrona.org/drivers/driver.php?id=droidcamvideo.sys
http://www.carrona.org/drivers/driver.php?id=droidcam.sys
http://www.carrona.org/drivers/driver.php?id=athw10x.sys
http://www.carrona.org/drivers/driver.php?id=RTKVHD64.sys
http://www.carrona.org/drivers/driver.php?id=AsusTP.sys
http://www.carrona.org/drivers/driver.php?id=ETD.sys
http://www.carrona.org/drivers/driver.php?id=iwdbus.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd64.sys
http://www.carrona.org/drivers/driver.php?id=SeLow_x64.sys
Neo6_x64_VPN.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Ramsteen90

Ramsteen90
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  

Posted 01 March 2016 - 08:31 AM

Thank you for your reply. Will work on your suggestions and report back






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users