Hello guys! I'm sorta new here i usually fix my own problems but windows 8 is really giving me a run for my money, a friend of mine recently asked me to factory reset her HP Pavillion g6 laptop to factory but she did not have the picture password to get into windows (it was a Craigslist buy from an older woman who rarely used it to the point of not remembering her account name and password).
I swear I have tried everything in BIOS from Legacy to moving to boot from cd/dvd I'm even at the point where I am trying to find my old laptop WD Hard drive to just put in there. I have a Burned version of windows 10 that worked perfectly on this computer and still does, i was thinking about making a windows 7 disk to see if that would have any effect?!
Anyways can SOMEONE please tell me how I can reset my computer to factory via bios or disk i cant seem to find my old hard drive so this is my last resort before i have to give it back to her in shame haha. Thanks everyone, I swear I've looked everywhere for answers but win 8 is a bleep with the security stuff.
Im trying not to spend a dime so if it is a password unlocker idea it would have to be free (its her responsibility and she doesn't know what shes doing lol)