Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

$1200 computer keeps shutting off! Please help!


  • Please log in to reply
3 replies to this topic

#1 alienbrokeware

alienbrokeware

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:02:09 PM

Posted 27 February 2016 - 04:54 PM

Well my Alienware Aurora has held up well for about 5 years and now I am having problems. At first I thought it was hardware related(it still might be), but I have almost changed everything out and the problem still happens.

 

I wasn't doing anything different, I use my computer for gaming exclusively, with minimal internetting. Anyways, out of nowhere the computer just shut off. I turned it back on, and unfortunately I didn't write down the error message; but in the bottom right, of the tool bar I was getting some message saying the USB was at maximum or overloaded and surged? I don't remember what it said so that is of no help. Anyways, I noticed lag in everything I was doing- from loading the internet, to going to google.com, everything was slow. Then the computer shut off. I have no idea, but it just shuts off. 

 

-So far I have replaced the GPU- after 5 minutes it shut off. So I returned the GPU I bought.

-I replaced the PSU- same problem, just shut off when I tried to load a game; returned the PSU I bought.

I just ordered a replacement MOBO. It's my last guess at what can be causing problems. It will take 3-5 days to arrive so in the meantime I figured I need to search for malware related issues.

The reason I am now led to believe it's malware is because I am using the PC right now, and it has been running doing scans(ESET Online, CC Cleaner) for the past 3 hours in Safe Mode w/ Networking and have had no issues.

 

So for now, I know for certain I can use the PC if I log in on Safe Mode w/ Networking.

 

Aurora R4

Win 7 Ultimate

i7-3820

8gb RAM

64-bit

 

Also I am getting messages from the 'Action Center' saying 3 problems need to be resolved? Says Windows Defender needs to do a scan, Check BackUp Settings, and Windows Security Service Center has been turned off? I don't even use any of those programs. I don't know what is going on.

 

Pleaseee someone help. I have invested so much time in my gaming PC and have can't play or even figure out what is the problem.

 

Kindest Regards,

Mitch

 

 



BC AdBot (Login to Remove)

 


#2 buddy215

buddy215

  • Moderator
  • 13,201 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:03:09 PM

Posted 27 February 2016 - 09:14 PM

When Eset finishes and it finds anything....post what it found.

  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

If the scan has finished before you read this post......

The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\ESET\EsetOnlineScanner\log.txt" (on 64-bit systems this directory will be "C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt"). You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start > Run dialog box from the Start Menu on the desktop.


Edited by buddy215, 27 February 2016 - 09:31 PM.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 alienbrokeware

alienbrokeware
  • Topic Starter

  • Members
  • 2 posts
  • OFFLINE
  •  
  • Local time:02:09 PM

Posted 27 February 2016 - 10:00 PM

So I checked all of the settings(Scan Archives, Scan for unsafe applications, Remove Threats) and it found 2 threats. They are both "AlienRespawn". A program affiliated with alienware and my backups. I believe it is a false-positive, but it was removed anyways.

 

C:\Program Files (x86)\AlienRespawn\Components\DSUpdate\hstart.exe

C:\Program Files (x86)AlienRespawn\hstart.exe

 

I can restore them both if I want, but I think it auto-reinstalled it. I don't know. I await further instructions.

 

Thanks for the reply and help!

 

** sneaky edit ** I wasn't able to export the file as requested because I already ran the scan before I read your  post a couple hours ago. I have since then closed the .txt and didn't save it. I have access to see the 2 files it removed, as I listed them above. Apologies for any confusion.

 

** double sneaky ** I read your post you edited a bit. Here is the log. I fear it might be a scan I started after reading your post. I stopped it after 15 minutes and decided to just tell you the situation instead of rerunning a scan just to get the log again. But here are the contents of the file "log.txt"

 

ESETSmartInstaller@High as downloader log:
all ok
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=76ab9a350d45cc40898dd8e0c8a18d14
# end=init
# utc_time=2016-02-27 07:23:21
# local_time=2016-02-27 01:23:21 (-0600, Central Standard Time)
# country="United States"
# osver=6.1.7601 NT Service Pack 1
Update Init
Update Download
Update Finalize
Updated modules version: 28335
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=76ab9a350d45cc40898dd8e0c8a18d14
# end=updated
# utc_time=2016-02-27 07:25:42
# local_time=2016-02-27 01:25:42 (-0600, Central Standard Time)
# country="United States"
# osver=6.1.7601 NT Service Pack 1
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.7777
# api_version=3.1.1
# EOSSerial=76ab9a350d45cc40898dd8e0c8a18d14
# engine=28335
# end=finished
# remove_checked=true
# archives_checked=true
# unwanted_checked=false
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2016-02-27 09:37:23
# local_time=2016-02-27 03:37:23 (-0600, Central Standard Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode_1=''
# compatibility_mode=5893 16776573 100 94 55774687 208152493 0 0
# scanned=239289
# found=2
# cleaned=2
# scan_time=7901
sh=78D39055963B638142A26F6A1CA0858557F1553D ft=1 fh=22097666a78966a3 vn="a variant of Win32/HiddenStart.A potentially unsafe application (cleaned by deleting)" ac=C fn="C:\Program Files (x86)\AlienRespawn\hstart.exe"
sh=5880CE7D12945C738228BA05A67420882BD35E3E ft=1 fh=71a895234e21e97b vn="a variant of Win32/HiddenStart.A potentially unsafe application (cleaned by deleting)" ac=C fn="C:\Program Files (x86)\AlienRespawn\Components\DSUpdate\hstart.exe"
ESETSmartInstaller@High as downloader log:
all ok
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=76ab9a350d45cc40898dd8e0c8a18d14
# end=init
# utc_time=2016-02-28 02:35:50
# local_time=2016-02-27 08:35:50 (-0600, Central Standard Time)
# country="United States"
# osver=6.1.7601 NT Service Pack 1
Update Init
Update Download
esets_scanner_update returned -1 esets_gle=53251
Update Finalize
Updated modules version: 28335
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# EOSSerial=76ab9a350d45cc40898dd8e0c8a18d14
# end=updated
# utc_time=2016-02-28 02:37:31
# local_time=2016-02-27 08:37:31 (-0600, Central Standard Time)
# country="United States"
# osver=6.1.7601 NT Service Pack 1
# product=EOS
# version=8
# OnlineScannerApp.exe=1.0.0.1
# OnlineScanner.ocx=1.0.0.7777
# api_version=3.1.1
# EOSSerial=76ab9a350d45cc40898dd8e0c8a18d14
# engine=28335
# end=stopped
# remove_checked=false
# archives_checked=false
# unwanted_checked=true
# unsafe_checked=true
# antistealth_checked=true
# utc_time=2016-02-28 02:54:47
# local_time=2016-02-27 08:54:47 (-0600, Central Standard Time)
# country="United States"
# lang=1033
# osver=6.1.7601 NT Service Pack 1
# compatibility_mode_1=''
# compatibility_mode=5893 16776573 100 94 0 208171537 0 0
# scanned=57005
# found=0
# cleaned=0
# scan_time=1035
 


Edited by alienbrokeware, 27 February 2016 - 10:06 PM.


#4 buddy215

buddy215

  • Moderator
  • 13,201 posts
  • ONLINE
  •  
  • Gender:Male
  • Location:West Tennessee
  • Local time:03:09 PM

Posted 27 February 2016 - 10:21 PM

See if you can run these in regular mode.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users