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Windows crashed and won't restart

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#1 Lhena


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Posted 27 February 2016 - 02:36 PM

Hi everyone,
Have this huge problem with windows 10 on my asus laptop (which is unfortunately quite old) - it would be great if someone could help or just tell me that I need a specialist advice.
So yesterday system stopped working, first it crashed and then when I forced the shutting down it won't restart. First there is an info that it is diagnosing the computer, then automatic repair and then it won't work - it just inform that there is a problem and gives me a set of options to choose: continue to windows 10 (doesn't work), solve problems like restore the system to default settings (doesn't work, it gets to 11% and then there's a problem and it returns to the above mentionned options), repair while restarting (doesn't work), command line, change setup settings while restarting (doesn't work) and restore the previous compilation (it cannot find it so doesn't work). Has anybody any idea what's happening?

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#2 usasma


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Posted 28 February 2016 - 05:39 AM

If Startup Repair doesn't work, then the options are limited (you may have tried these already)

- Reset w/Keep My Files

- if that doesn't work, then Reset with the Remove Everythign option (backup your files first)


You can also try these bootable diagnostics before trying the Reset:  http://www.carrona.org/initdiag.html


Good luck!

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Posted 02 March 2016 - 08:38 AM

Sounds like your boot manager could be compromised. Especially if you're unable to boot into Windows at all.

If you have a disk image, try running that. Of course, if you had one you'd probably already use it  :hysterical: 

You can try running Windows Recovery Media, see if it can repair your boot manager (or anything else it may be).

If that doesn't work you'll need to re-format the PC.

I would recommend that you pick up a disk imager (i.e. Macrium Reflect Free, Acronis True Image) or a snapshot program (i.e. Comodo Time Machine, Rollback Rx) in case this happens again.

#4 kaljukass


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Posted 02 March 2016 - 09:24 AM

If that doesn't work you'll need to re-format the PC.

Do not mess!

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