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Posted 27 February 2016 - 01:04 PM
Posted 27 February 2016 - 02:27 PM
Try the following
See if you can do a system restore from the Advanced Options. Pick a restore date just previous to your cleaning. Another option would be to do a Refresh, not Reset, but that also removes any installed programs. Data and Apps remain.
Lenovo offers a one touch restore that will take it back to a factory state. This would erase all personal data requiring you to backup to an external source using a bootable disk or external enclosure. If your friend does not need any data on the computer and has his program licenses then see this video on factory reset.
Posted 27 February 2016 - 02:49 PM
Posted 27 February 2016 - 02:55 PM
Your Welcome, glad the system restore got it sorted out somewhat. Yes, I would say a complete scrub would be in order after backing up any personal data. Have your friend set up an admin account with a strong password and set the child's account as a User Account which would prevent the installation of programs.
Edit: your friend may be interested in this software.
Edited by JohnC_21, 27 February 2016 - 02:57 PM.
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