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Windows 10 BSODS and Other Odd Errors


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#1 TheLegendaryJames

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Posted 27 February 2016 - 04:59 AM

So one day I was on my computer browsing the internet reading an article on Chrome and suddenly this happened:post-991690-0-97724200-1456563705_thumb.Now I have gotten blue screens in the past and have successfully solved the problem causing them and I usually know how to deal with them so I didn't panic. My C: drive had been through a lot through it's lifetime (upgraded from 8<8.1<10, had junk files, programs, etc..), so naturally I decided not to diagnose the problem and instead just completely reinstall Windows 10. After backing up all my personal files, I decided the use DBAN's "quick erase" feature for the primary Windows installation drive to make sure all files were completely gone (probably overkill, I know). So after all that, I installed Windows 10 with all the default settings, restored my personal files and installed a few programs (VLC, Winamp, the basic stuff). My computer had never ran so fast and smoothly even when I first got it. So I was actually happy I went through the hassle to reinstall Windows 10. On Feb 20 though when I was again using Chrome another blue screen happened: 

==================================================

Dump File         : 022016-14734-01.dmp
Crash Time        : 2/20/2016 2:23:11 PM
Bug Check String  : MEMORY_MANAGEMENT
Bug Check Code    : 0x0000001a
Parameter 1       : 00000000`00061941
Parameter 2       : 00007fff`b120d3a0
Parameter 3       : 00000000`0000001d
Parameter 4       : ffffd001`5c8ccb00
Caused By Driver  : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+142480
File Description  : NT Kernel & System
Product Name      : Microsoft® Windows® Operating System
Company           : Microsoft Corporation
File Version      : 10.0.10586.103 (th2_release.160126-1819)
Processor         : x64
Crash Address     : ntoskrnl.exe+142480
Stack Address 1   : 
Stack Address 2   : 
Stack Address 3   : 
Computer Name     : 
Full Path         : C:\Windows\Minidump\022016-14734-01.dmp
Processors Count  : 8
Major Version     : 15
Minor Version     : 10586
Dump File Size    : 176,204
Dump File Time    : 2/20/2016 2:24:27 PM
==================================================
Upon doing some research online I found out that both of these previous BSODS are due to RAM issues. Since I had a fresh install of Windows I thought for sure my RAM was failing. So the first thing I did was run the Windows Memory Diagnostic Tool on default settings and no errors were found. Now, generally I hate MS stock programs so decided to go ahead and run Memtest86 on default settings and again no errors found. I was reading that when some people ran the sfc/scannow command it had fixed their blue screens (probably just a coincidence to be honest), it did find one corrupted file "opencl.dll" and it was automatically repaired. I installed the latest Windows updates and Defender definitions. Even though this is a fresh install of Windows 10 (if you exclude Candy Crush that Micro$oft decided to include), I decided to run virus scans. I first ran Windows Defender and halfway through the scan it just suddenly stopped and said my computer was "protected". Now I'm no programmer, but I had a bit of a laugh at this because of how easily MS could have just put "Error, couldn't complete scan", but no it instead just stopped the scan midway though. Tried running the crap Defender scan again and this time it actually gave me an error message (slow clap for MS everybody), it read "The service couldn't be started" and gave me a error code "0x8007139f". So whatever that means. Briefly Googled it and never really found a solid conclusion. So this time I decided to run a program I actually like called Malwarebytes Anti-Malware. I scanned both my drives and no viruses were found. MBAM is pretty thorough so I trust I don't have viruses. Lastly, I decided to download WD's HDD Lifeguard program and it told me that the "SMART Status" were a "Pass" on both my drives. At this point Iv'e tried so much and sort of gave up and hoped I would not get another blue screen anytime soon. 

 

So 7 days later (today) I turned on my computer and I noticed it was taking a little longer than usual. I noticed something was a bit odd when I saw this screen:post-991690-0-35654800-1456565807_thumb.. Next thing you know this was the next screen to appear:post-991690-0-59459400-1456565887_thumb.. When I clicked next it had me log in to my MS account and my desktop was the stock picture (which I had changed), and all my icons, folders, and shortcuts were completely gone. This is when I started to panic. I immediately shutdown my computer and thankfully it took me back to my original Desktop once I rebooted, pictured hyere:post-991690-0-96920200-1456566448_thumb.

 

So as of right now, I'm a bit scared of turning off my computer and am hoping someone is smart enough to tell me whats probably going on. I'm all ears and would be happy to see some replies even if you're not sure if something would work to fix the problems Iv'e been having. I really do think it could be my RAM just because Chrome is heavy on RAM and that's when I got my BSODS.

 

Okay, lastly these are my computer specs:

AMD FX 8320 @3.5-4GHz

PowerColor TurboDuo Radeon R9 285 (factory OC'd)

G.Skill Sniper 8GB (2 x 4GB) 240 Pin DDR3 SDRAM DDR3 1866 (runs a little below 1866Mhz due to motherboard restrictions)

ASUS M5A97 LE R2.0

2 x 1 WD Blue 1TB Drive 7200RPM

 

I have the latest drivers and BIOS updates for everything.

 

Again, any sort of help or suggestions would be great so thanks in advance!

Attached Files


Edited by TheLegendaryJames, 27 February 2016 - 08:30 PM.


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#2 TheLegendaryJames

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Posted 27 February 2016 - 05:57 AM

Just to clear something up before someone explains why MS is such a good company,  I don't necessarily hate Microsoft even though it sort of sounded like it in the OP, but I am just a bit frustrated here and I think they're partially to blame.



#3 usasma

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Posted 27 February 2016 - 07:16 PM

A STOP 0x1A MEMORY_MANAGEMENT error is not necessarily an error with your memory.

Rather it's an error that caused the memory manager to crash.  Most often these errors are caused by 3rd party drivers rather than memory (and the error occurs in virtual memory, not in the actual physical RAM).

 

That being said, Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

While you're waiting for a reply, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 TheLegendaryJames

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Posted 27 February 2016 - 08:28 PM

Okay Iv'e attached that .zip file. In the meantime I'm going to go run that program you told me to.

Attached Files


Edited by TheLegendaryJames, 27 February 2016 - 08:29 PM.


#5 usasma

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Posted 28 February 2016 - 05:25 AM

Your UEFI/BIOS (version 2601) dates from 2015.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  This is just in case there has been a recent update.

Only 3 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

 

If all of this doesn't stop the BSOD's, please run Driver Verifier according to these instructions:  http://www.carrona.org/verifier.html
 

Analysis:
The following is for informational purposes only.
**************************Sat Feb 20 18:23:11.978 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\022016-14734-01.dmp]
Windows 10 Kernel Version 10586 MP (8 procs) Free x64
Built by: 10586.103.amd64fre.th2_release.160126-1819
System Uptime: 0 days 0:04:13.696
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+105aa )
BugCheck 1A, {61941, 7fffb120d3a0, 1d, ffffd0015c8ccb00}
BugCheck Info: MEMORY_MANAGEMENT (1a)
Arguments:
Arg1: 0000000000061941, The subtype of the bugcheck.
Arg2: 00007fffb120d3a0
Arg3: 000000000000001d
Arg4: ffffd0015c8ccb00
BUGCHECK_STR:  0x1a_61941
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  0x1a_61941_nt!_??_::FNODOBFM::_string_
  BIOS Version                  2601
  BIOS Release Date             03/24/2015
  Manufacturer                  To be filled by O.E.M.
  Baseboard Manufacturer        ASUSTeK COMPUTER INC.
  Product Name                  To be filled by O.E.M.
  Baseboard Product             M5A97 LE R2.0
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``


3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Sat Feb 20 18:23:11.978 2016 (UTC - 5:00)**************************
LGSHidFilt.Sys              Thu May 30 11:16:33 2013 (51A76D51)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
LGVirHid.sys                Fri Apr 24 17:20:53 2015 (553AB3B5)
LGJoyXlCore.sys             Fri Apr 24 17:20:57 2015 (553AB3B9)
LGBusEnum.sys               Fri Apr 24 17:21:00 2015 (553AB3BC)
lgcoretemp.sys              Tue Jun  9 12:52:10 2015 (557719BA)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbamchameleon.sys           Tue Aug  4 14:26:11 2015 (55C103C3)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
rt640x64.sys                Wed Oct  7 11:03:55 2015 (5615345B)
AtihdWT6.sys                Sun Jan 17 10:05:05 2016 (569BADA1)
lgLowAudio.sys              Wed Jan 20 20:00:07 2016 (56A02D97)
atikmpag.sys                Wed Feb  3 10:10:33 2016 (56B21869)
amdacpksd.sys               Wed Feb  3 10:26:13 2016 (56B21C15)
atikmdag.sys                Wed Feb  3 10:42:18 2016 (56B21FDA)
http://www.carrona.org/drivers/driver.php?id=LGSHidFilt.Sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=LGVirHid.sys
http://www.carrona.org/drivers/driver.php?id=LGJoyXlCore.sys
http://www.carrona.org/drivers/driver.php?id=LGBusEnum.sys
http://www.carrona.org/drivers/driver.php?id=lgcoretemp.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbamchameleon.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=rt640x64.sys
http://www.carrona.org/drivers/driver.php?id=AtihdWT6.sys
http://www.carrona.org/drivers/driver.php?id=lgLowAudio.sys
http://www.carrona.org/drivers/driver.php?id=atikmpag.sys
http://www.carrona.org/drivers/driver.php?id=amdacpksd.sys
http://www.carrona.org/drivers/driver.php?id=atikmdag.sys

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#6 TheLegendaryJames

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Posted 28 February 2016 - 05:32 AM

I do have the latest BIOS version, and when I go to Windows Update it tells me my system is up to date so yeah... And I literally don't see how any of these drivers could be causing problems. It's mostly just stock Windows drivers, MBAM, Logitech, and AMD.

Edited by TheLegendaryJames, 28 February 2016 - 05:34 AM.


#7 usasma

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Posted 28 February 2016 - 05:41 AM

Your call.  I just suggest things that, hopefully, will point to the problems.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#8 TheLegendaryJames

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Posted 28 February 2016 - 05:55 AM

What makes you think it might not be a RAM issue? Because at this point this is my strongest guess. 2 BSODS that could be related to RAM and one time I booted my computer and it was like it had forgotten that I had settings. IDK IMO it just seems like that's the most likely thing causing problems.

#9 usasma

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Posted 28 February 2016 - 05:31 PM

Most BSOD's have some sort of involvement with RAM - but that doesn't mean that the cause is RAM.

But I explained this in my first post.

 

Have you run Memtest86+ - what were the results?

Have you run Prime95 (the Blend test is mostly focused on RAM) - what were the results?

 

I wish you good luck with your attempts to get this fixed.


Edited by usasma, 28 February 2016 - 05:32 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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