So one day I was on my computer browsing the internet reading an article on Chrome and suddenly this happened:Now I have gotten blue screens in the past and have successfully solved the problem causing them and I usually know how to deal with them so I didn't panic. My C: drive had been through a lot through it's lifetime (upgraded from 8<8.1<10, had junk files, programs, etc..), so naturally I decided not to diagnose the problem and instead just completely reinstall Windows 10. After backing up all my personal files, I decided the use DBAN's "quick erase" feature for the primary Windows installation drive to make sure all files were completely gone (probably overkill, I know). So after all that, I installed Windows 10 with all the default settings, restored my personal files and installed a few programs (VLC, Winamp, the basic stuff). My computer had never ran so fast and smoothly even when I first got it. So I was actually happy I went through the hassle to reinstall Windows 10. On Feb 20 though when I was again using Chrome another blue screen happened:
Dump File : 022016-14734-01.dmp
Crash Time : 2/20/2016 2:23:11 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00061941
Parameter 2 : 00007fff`b120d3a0
Parameter 3 : 00000000`0000001d
Parameter 4 : ffffd001`5c8ccb00
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+142480
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 10.0.10586.103 (th2_release.160126-1819)
Processor : x64
Crash Address : ntoskrnl.exe+142480
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\022016-14734-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10586
Dump File Size : 176,204
Dump File Time : 2/20/2016 2:24:27 PM
Upon doing some research online I found out that both of these previous BSODS are due to RAM issues. Since I had a fresh install of Windows I thought for sure my RAM was failing. So the first thing I did was run the Windows Memory Diagnostic Tool on default settings and no errors were found. Now, generally I hate MS stock programs so decided to go ahead and run Memtest86 on default settings and again no errors found. I was reading that when some people ran the sfc/scannow command it had fixed their blue screens (probably just a coincidence to be honest), it did find one corrupted file "opencl.dll" and it was automatically repaired. I installed the latest Windows updates and Defender definitions. Even though this is a fresh install of Windows 10 (if you exclude Candy Crush that Micro$oft decided to include), I decided to run virus scans. I first ran Windows Defender and halfway through the scan it just suddenly stopped and said my computer was "protected". Now I'm no programmer, but I had a bit of a laugh at this because of how easily MS could have just put "Error, couldn't complete scan", but no it instead just stopped the scan midway though. Tried running the crap Defender scan again and this time it actually gave me an error message (slow clap for MS everybody), it read "The service couldn't be started" and gave me a error code "0x8007139f". So whatever that means. Briefly Googled it and never really found a solid conclusion. So this time I decided to run a program I actually like called Malwarebytes Anti-Malware. I scanned both my drives and no viruses were found. MBAM is pretty thorough so I trust I don't have viruses. Lastly, I decided to download WD's HDD Lifeguard program and it told me that the "SMART Status" were a "Pass" on both my drives. At this point Iv'e tried so much and sort of gave up and hoped I would not get another blue screen anytime soon.
So 7 days later (today) I turned on my computer and I noticed it was taking a little longer than usual. I noticed something was a bit odd when I saw this screen:. Next thing you know this was the next screen to appear:. When I clicked next it had me log in to my MS account and my desktop was the stock picture (which I had changed), and all my icons, folders, and shortcuts were completely gone. This is when I started to panic. I immediately shutdown my computer and thankfully it took me back to my original Desktop once I rebooted, pictured hyere:
So as of right now, I'm a bit scared of turning off my computer and am hoping someone is smart enough to tell me whats probably going on. I'm all ears and would be happy to see some replies even if you're not sure if something would work to fix the problems Iv'e been having. I really do think it could be my RAM just because Chrome is heavy on RAM and that's when I got my BSODS.
Okay, lastly these are my computer specs:
AMD FX 8320 @3.5-4GHz
PowerColor TurboDuo Radeon R9 285 (factory OC'd)
G.Skill Sniper 8GB (2 x 4GB) 240 Pin DDR3 SDRAM DDR3 1866 (runs a little below 1866Mhz due to motherboard restrictions)
ASUS M5A97 LE R2.0
2 x 1 WD Blue 1TB Drive 7200RPM
I have the latest drivers and BIOS updates for everything.
Again, any sort of help or suggestions would be great so thanks in advance!
Edited by TheLegendaryJames, 27 February 2016 - 08:30 PM.