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Windows 10 Freezes/Crashes while Gaming


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#1 Kingsshadow

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Posted 26 February 2016 - 09:38 PM

OK so sit down for this one it'll be a bit to read. I built my own computer around probably a year ago and I got the best stuff I personally could buy:

i7 Intel 4790k CPU core

ASrock Fatal1ty z97 mobo

Geforce 750TI graphics card

16GB of Ram

Samsung 128GB SSD

Seagate 3TB Harddrive

Windows 8.1 Pro(Later Upgraded to Windows 10 Pro)

3 Chassis fans for cooling.

 

You know gamer stuff, I like playing video games on my computer. Now I don't remember if this has always happened or not but certain games tend to freeze or my computer crashes. I would love to give one specific reason but both occur so I have to use both. SO to explain further during games such as lets say League of Legends or recently Blade and Soul the game will freeze and usually it'll buzz. If that doesn't happen I get the windows Blue screen which I know isn't actually fatal because it keeps letting me do say my homework or watch videos or whatever for extended periods.The blue screen comes up for a multitude of reasons usually something about the kernel. It seems to ONLY happen when I play video games and I just wanna play in peace for one. I've been going at this for some time. I've looked everywhere I can. I've done so many things to check to fix it I've actually lost track of what I've tried. What i remember trying for a fact are these: At first I thought since it only happened when I game maybe it's my graphics card but it's basically brand new and it happens at specific times so I uninstalled all the drivers and re-installed, that didn't do anything. Next I tried checking all the drives and I downloaded driversupport to go through and update whatever drivers I could that were outdated, that still didn't work. So now I've come to looking at my event viewer my windows log and my applications in there to see event errors and I see a few which brought me to this site. I don't know what you guys need to help me but tell me and I'll get you the info.

 

Just checked the BSOD topic attached are my zip folders from that.Attached File  SysnativeFileCollectionApp.zip   1.22MB   2 downloadsAttached File  PERFMON report.zip   169.1KB   0 downloads


Edited by Kingsshadow, 26 February 2016 - 09:48 PM.


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#2 taekwonjoe2001

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Posted 27 February 2016 - 02:38 AM

Something similar has happened to me. I reset my PC and it seemed to die down but the problem still remains. I don't really think it helped but I seemed to.



#3 usasma

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Posted 01 March 2016 - 06:34 AM

There are no memory dumps (the report that the BSOD generates) in the uploaded files.

There are none listed in the KernelDumpList.txt report - so I wonder if they've been deleted from the system.

If using a Disk Cleaning program (such as CCleaner), please stop while we're troubleshooting.

 

Your UEFI/BIOS (version P1.50) dates from 2014.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Although you appear to have a reasonable number of Windows Update hotfixes for this version of your OS, please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.

This device is disabled in Device Manager:

 

Microphone (HD Webcam C525)    SWD\MMDEVAPI\{0.0.1.00000000}.{3B400E00-7C7B-4415-8191-7AF7F311BCB5}    This device is disabled.

Did you deliberately disable it?  If so, why did you disable it?

Please enable it, update it's drivers, then feel free to disable it again (once the drivers are updated).

 

The WER section of the MSINFO32 report shows:

- several problems with Windows Updates - but the latest was on 05 February

- numerous BSOD's with differing error codes - most often this is a hardware issue (although it can be due to compatibility issues or low-level drivers also).  Please start with these free hardware diagnostics:  http://www.carrona.org/hwdiag.html

 

Please do this also:

 

Upload Dump Files:
NOTE:  If using a disk cleaning utility, please stop using it while we are troubleshooting your issues.
Please go to C:\Windows\Minidump and zip up the contents of the folder.  Then upload/attach the .zip file with your next post.
Left click on the first minidump file.
Hold down the "Shift" key and left click on the last minidump file.
Right click on the blue highlighted area and select "Send to"
Select "Compressed (zipped) folder" and note where the folder is saved.
Upload that .zip file with your next post.

If you have issues with "Access Denied" errors, try copying the files to your desktop and zipping them up from there.  If it still won't let you zip them up, post back for further advice.

If you don't have anything in that folder, please check in C:\Windows for a file named MEMORY.DMP.  If you find it, zip it up and upload it to a free file hosting service.  Then post the link to it in your topic so that we can download it. 

Also, search your entire hard drive for files ending in .dmp, .mdmp, and .hdmp.  Zip up any that you find and upload them with your next post.

Then, follow the directions here to set your system for Minidumps (much smaller than the MEMORY.DMP file):  http://www.carrona.org/setmini.html
More info on dump file options here: http://support.microsoft.com/kb/254649

You probably won't find dump files in the C:\Windows\Minidump or in the C:\Windows directories.

That's the place to look AFTER the next BSOD - but please follow the other directions to ensure that your settings are correct.

 

If dump files aren't being generated, then we'll need to look at this report:

 

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

 

Right now my hunches revolve around either networking or video.
The diagnostics may help to rule out the video as a problem.

Updating the drivers for both video and networking may help also.

Good luck!


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