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Windows Explorer Keeps Crashing


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3 replies to this topic

#1 Paracitefluke

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Posted 31 July 2006 - 05:17 PM

Whenever I use or open windows especially with videos in it, the explorer crashes. I either double click on something, then windows media player classic opens then closes. Then windows explorer crashes.

there are other times when other apps crashed when using windows explorer, like when i'm using either firefox or IE to upload videos on youtube. When I browse for my videos and the view is on thumbnail view, it crashes the firefox or IE, whichever I'm using to upload. I'm wondering if it's something wrong with IE, it's been happening over a week now. I did virus scans, adware and spybot scans. I checked updates, I can't figure out what's happening.

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#2 Enthusiast

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Posted 31 July 2006 - 08:39 PM

In spite of your running anti-malware scans this sounds like a virus.

I suggest you post a “HijackThis” log for expert assistance with your malware infection.

Read the pinned post in our “HijackThis” forum,
here
http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/
Carefully read and follow all directions explicitly.

Following instructions create a HJT log, and POST THE HJT LOG YOU CREATED IN OUR HJT FORUM – not in this forum,
at this link.
http://www.bleepingcomputer.com/forums/posthjtlog.html
Include the specs for your computer (ie, processor, amount of RAM, brand or motherboard, etc, and briefly describe the problem you are experiencing.)

Unless you are expert at editing the registry, Do not use the Hijack This program to try to fix anything by yourself as even what may seem to be a small mistake can render your operating system inoperable.
Some files when in the correct folder for them may be fine while in another may be malware hiding.


A member of our expert HJT Team will analyze your log, make recommendations and offer assistance, walking you through the complete repair process.

It may take a period of time to get a response to the log you posted because the members of our HJT Team are kept very busy.
Please be patient as this team is manned by volunteers. They will help you in order received as soon as possible.

NOTE
Once you have posted your HJT log, please DO NOT make any additional posts in the HJT forum thread you created until you get a response from a member of our HJT expert team, and do not make any changes to your system (changes, including any attempted repairs, will make your computer to be different than displayed in the log you posted and therefore make your log inaccurate).

The first criteria the HJT Team has when looking for logs that need replies are posts showing 0 replies. If you make an additional post, it will show as having 1 reply.
A team member, looking for a new log that requires help might well assume another HJT Team member is already assisting you and might not open the thread to respond.

So, post your HJT Log in our HJT Forum (not here in this forum) and wait for a response from a HJT team member.

#3 Paracitefluke

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Posted 31 July 2006 - 10:03 PM

Thank you for the tips! I will do that now.

#4 tkcraw

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Posted 03 August 2006 - 08:59 PM

would it be possible to get the app name and the mod name from the technical information area of the error.




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