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Crashes to white or black screen in games, no reboot, no dmp file


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#1 dark41

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Posted 26 February 2016 - 12:56 AM

Hi,

 

I've done a clean install of Win 10. Games that work perfectly on Win 7 64 bit are crashing consistently on Win 10 Pro 64 bit. I was a system builder for 15 years, but I don't know much about Win 10, and am no expert on advanced trouble shooting.

 

It only crashes in games. I only play driving games/simulators (Project Cars, Driver SF, Burnout Paradise, and several Need for Speed games). It crashes on every one of them. When it crashes, it's 5-10 mins into game, crashes to white or black screen with no sound. The system does not reboot (even when set to reboot on errors). It simply hangs with a white or black screen and no sound. Keyboard strokes no longer work either.

 

The only thing showing in event viewer is error 41 kernel power (63), which is obviously when I'm manually restarting by holding power or reset buttons.

 

System is not overclocked other than I like to run my video card fans at 70% with MSI Afterburner (crashed before and after I installed Afterburner)

System is dust free and has good air flow.

I've got several monitoring devices, doesn't appear to be a heat issue with CPU (55C-60C at crash) and video card (57-58C at crash)

Ran MemTest over night, no errors

Ran Prime95 over night, no errors

Ran Heaven Benchmark overnight, no errors

Ran Seatools long test on all hard drives, no errors

Have latest MB drivers and BIOS

Page file is set to physical memory x1.5 and resides on C: with OS.

I've tried complete memory dump, small memory dump, and automatic memory dump - all set to overwrite existing - it never saves a dmp file

Ctrl/Alt/Del does nothing

I've gone from a Belkin surge protector and straight to the wall power - no difference.

 

Tried many different drivers for my video card. I completely remove with DDU in safe mode before installing different ones. Older (14.9, 14.8, 14.12, 13.9, and 13.12) drivers do not stop fans and vary between black and white screens at crash - but the latest Crimson (15.201, 15.3, and 16.1.1 Beta) drivers stop the fans during crash like the PCI-E slot has stopped working completely (this seems to be the key to the problem, but I'm lost as to what it might be) .

 

System specs:

MB: GA-H97-HD3

CPU: Intel i5 4690 (stock cooler)

Memory: 2x 4GB GSkill F3-12800CL8

Graphics: AMD Radeon 7850 OC (300MHz/1200MHz) (onboard Intel controller disabled and drivers uninstalled)

HDDs: Corsair 256GB SSD with OS (141GB free space), 3x 2TB WD Red for storage (all with at least 40% free space)

PSU: Seasonic 520w M1211 Bronze

 

I have a backup image of Win 7, and everything still works correctly on it. If not for that, I'd think it was the MB PCI-E slot. That, and the tests on hardware seem to imply that it's not a hardware problem.

 

Any help is greatly appreciated. :)



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#2 Kilroy

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Posted 26 February 2016 - 07:31 AM

It may be power related.  AMD recommends 500w for your video card and you just meets that.  Over time PSUs degrade, so you may no longer be getting the power you need.



#3 dark41

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Posted 26 February 2016 - 07:39 AM

Thanks for your reply.

 

It's possible I guess. The PSU is only about 4 months old and still works fine on Win 7 with the same setup and games though? I'd think Win 10 would use less power than Win 7? It's only drawing 270-280w from the wall under full load - which should be optimum for the PSU bell curve of efficiency. That's on Prime95 and Heaven Benchmark which it runs with no problems, and games never draw more than 240w.

 

I've got a 600w PSU in another computer, just dread tearing them both apart. If that's not the problem...*#&%!!


Edited by dark41, 26 February 2016 - 07:40 AM.


#4 usasma

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Posted 01 March 2016 - 06:14 AM

Let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


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