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BSOD When I play large games on steam


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#1 taekwonjoe2001

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Posted 25 February 2016 - 07:54 PM

Whenever I launch a large game on steam, it will run just fine for about 10 minutes then it will BSOD. This computer was able to handle them just fine until a week ago when I noticed extreme changes in speed and gui not showing up properly. I don't recall installing anything recently other than updating steam games. But I did notice they started happening more when I verified the game's cache and it reinstalled the whole game. 

 

It also happens when the internet browser is left open for more than 20-30 minutes.

 

Is there anything I can do to fix this?

 I also forgot to mention the code for the bluescreen was UNEXPECTED_STORE_EXCEPTION

 


Edited by taekwonjoe2001, 25 February 2016 - 10:58 PM.


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#2 taekwonjoe2001

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Posted 25 February 2016 - 08:51 PM

By the way here are the diagnostics

Attached Files



#3 usasma

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Posted 27 February 2016 - 06:10 AM

I'm running late for work.  I'll attempt to get the BSOD output before I leave, and will attempt to respond in detail this afternoon (UTC-5, east coast of the US)

Worst case, I'll definitely reply by tomorrow AM around this time.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#4 usasma

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Posted 27 February 2016 - 06:28 AM

Nearly all the memory dumps are STOP 0x154's and they blame "hardware_disk"

I'd suggest running these free hardware diagnostics:  http://www.carrona.org/hwdiag.html (start with the hard drive diagnostics).

 

Please uninstall the Western Digital software.  The wdcsam64.sys driver is known to cause BSOD's on some Windows systems.

 

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Windows systems (mostly due to the sptd.sys driver, although I have seen both dtsoftbus01.sys and dtscsibus.sys blamed on several occasions).

 

Please un-install the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration):  New link (15 Aug 2012):  http://www.duplexsecure.com/downloads (pick the appropriate version for your system and select "Un-install" when you run it).
Alternate link:  http://www.disc-tools.com/download/sptd
Manual procedure here:  http://daemonpro-help.com/en/problems_and_solutions/registry_and_sptd_problems.html

NOTE:  The uninstaller may not find the SPTD.sys driver.  Don't worry about it, just let us know in your post.

 

 

Analysis:
The following is for informational purposes only.
**************************Thu Feb 25 20:37:25.952 2016 (UTC - 5:00)**************************
Loading Dump File [C:\Users\John\SysnativeBSODApps\022516-19156-01.dmp]
Windows 10 Kernel Version 10586 MP (4 procs) Free x64
Built by: 10586.103.amd64fre.th2_release.160126-1819
System Uptime: 0 days 1:04:05.779
Probably caused by : hardware_disk
BugCheck 154, {ffffe0002dc89000, ffffd000d818c1c0, 0, 0}
BugCheck Info: UNEXPECTED_STORE_EXCEPTION (154)
Arguments:
Arg1: ffffe0002dc89000, Pointer to the store context or data manager
Arg2: ffffd000d818c1c0, Exception information
Arg3: 0000000000000000, Reserved
Arg4: 0000000000000000, Reserved
PROCESS_NAME:  System
BUGCHECK_STR:  0x154_c0000006_c000009d
DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT
FAILURE_BUCKET_ID:  0x154_c0000006_c000009d_IMAGE_hardware_disk
CPUID:        "Intel® Xeon® CPU           E5335  @ 2.00GHz"
MaxSpeed:     2000
CurrentSpeed: 1995
  BIOS Version                  A08
  BIOS Release Date             04/25/2008
  Manufacturer                  Dell Inc.                
  Baseboard Manufacturer        Dell Inc.          
  Product Name                  Precision WorkStation 690    
  Baseboard Product             0MY171
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

The rest of the memory dump summaries are hidden in the Spoiler tag below.  Click on "Show" to reveal them.

Spoiler



3rd Party Drivers:
The following is for information purposes only.
Any drivers in RED should be updated or removed from your system. And should have been discussed in the body of my post.
**************************Thu Feb 25 20:37:25.952 2016 (UTC - 5:00)**************************
bcmwl63al.sys               Thu May  2 16:00:26 2013 (5182C5DA)
mwac.sys                    Tue Jun 17 22:07:00 2014 (53A0F444)
lsi_sas.sys                 Wed Mar 25 15:36:48 2015 (55130E50)
dump_LSI_SAS.sys            Wed Mar 25 15:36:48 2015 (55130E50)
MBAMSwissArmy.sys           Wed Jul 29 00:26:01 2015 (55B855D9)
mbam.sys                    Tue Aug 11 13:35:19 2015 (55CA3257)
b57nd60a.sys                Wed Aug 19 22:05:00 2015 (55D535CC)
dtlitescsibus.sys           Thu Sep 24 16:17:21 2015 (56045A51)
wdcsam64.sys                Fri Oct  9 16:31:13 2015 (56182411)
nvlddmkm.sys                Tue Oct 13 11:43:56 2015 (561D26BC)
intelppm.sys                Thu Oct 29 22:09:51 2015 (5632D16F)
dtliteusbbus.sys            Mon Dec 28 08:05:52 2015 (568133B0)
http://www.carrona.org/drivers/driver.php?id=bcmwl63al.sys
http://www.carrona.org/drivers/driver.php?id=mwac.sys
http://www.carrona.org/drivers/driver.php?id=lsi_sas.sys
http://www.carrona.org/drivers/driver.php?id=dump_LSI_SAS.sys
http://www.carrona.org/drivers/driver.php?id=MBAMSwissArmy.sys
http://www.carrona.org/drivers/driver.php?id=mbam.sys
http://www.carrona.org/drivers/driver.php?id=b57nd60a.sys
http://www.carrona.org/drivers/driver.php?id=dtlitescsibus.sys
http://www.carrona.org/drivers/driver.php?id=wdcsam64.sys
http://www.carrona.org/drivers/driver.php?id=nvlddmkm.sys
http://www.carrona.org/drivers/driver.php?id=intelppm.sys
dtliteusbbus.sys - this driver hasn't been added to the DRT as of this run. Please search Google/Bing for the driver if additional information is needed.
 


Edited by usasma, 27 February 2016 - 07:04 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 taekwonjoe2001

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Posted 27 February 2016 - 03:07 PM

Thank you for replying.

 

The hardware diagnostics website says that SSD hard drives are not generally supported and to check the manufacturer's website. When I did this I was not able to find anything. My hard drive is a sandisk ultra II 480 GB Internal SSD.

 

I have uninstalled Daemon tools. The sptd.sys tool was not able to detect or uninstall the driver.

 

I did not find any programs relating to western digital.

 

I will reply with any other information I can find.



#6 usasma

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Posted 27 February 2016 - 07:08 PM

Further suggestions from the other reports:

 

Your UEFI/BIOS (version A08) dates from 2008.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Only 5 Windows Update hotfixes installed.  Most build 10586 (TH2/1511) systems have more than this.  Please visit Windows Update and get ALL available Windows Updates.

With the BIOS dating from 2008, I'd have to wonder about compatibility issues with the system.

We'll continue to attempt to fix these problems - but (if they continue) you'll have to decide if it's compatibility or not.

The "fix" for compatibility issues is to revert to the previous OS.

 

EDIT:  I also recall a lot of problems with older motherboards and newer SSD's.  It's possible that the drivers for the motherboard don't adequately support the SSD.  Make sure that you've updated the chipset drivers and the storage controller drivers to the latest, W10 compatible versions.


Edited by usasma, 27 February 2016 - 07:47 PM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 taekwonjoe2001

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Posted 27 February 2016 - 10:53 PM

I cannot seem to find an update for my motherboard and I'm not sure exactly how to update a BIOS. I also don't think this is a compatibility problem because I have been using this computer for over 3 years and 6 months on this OS with this motherboard. 

 

I checked windows update and it says I'm up to date on everything.



#8 usasma

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Posted 28 February 2016 - 05:34 AM

Windows 10 hasn't been out for 3½ years :0)

Compatibility issues don't always show up immediately, they only show up when a specific set of conditions have been met that "trip" the incompatibility.

Most incompatibilities aren't even serious issues - they're those little PITA problems that you just can't get to go away.

A lot of incompatibilities show up with updates - and some are even fixed by updates.

 

Again, it's your call here.  We'll be attempting to help you fix this until it's either fixed, or you've had enough and decide to revert.

Good luck!

 

For now, I'd suggest the following:

 

There's a couple of things to try:
1)  Run the following command in a Powershell window that's run as an Administrator in order to re-register the Windows Store apps:

Get-AppXPackage | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
From this article:  http://www.thewindowsclub.com/re-register-windows-store-apps
Be sure that Edge is closed (in Task Manager).  Cortana will spit an error as it's still running - don't worry about that for now.

2)  Uninstall your antivirus, then use the removal tool for it (there's a list of most of them here:  http://www.carrona.org/avuninst.html ), then install a freshly downloaded, W10 compatible version.  Some A/V have difficulties with the upgrade, so removing them and then reinstalling them will help how they run.

3)  Download fresh copies of the latest, W10 compatible audio and video drivers for your system.  Then uninstall the current versions from your system.  Then install the freshly downloaded versions.

4)  Get ALL available Windows Updates

5)  Get ALL available, W10 compatible drivers/programs from the manufacturer's website.  If some aren't compatible w/W10, check here about uninstalling them.

6)  Get ALL available, W10 compatible drivers/programs for any add-on hardware and any software that you installed previously.  If they aren't compatible, please uninstall them.

If this doesn't fix things, then post back so we can discuss the following options:
- continuing to attempt to fix this copy of the OS
- Reset of the OS (considering both the "Keep My Files" and the "Remove Everything" options)
- revert to the previous OS (both at less than 30 days, and at more than 30 days since initial update)
- revert to the previous OS with another attempt at installing W10 (I don't recommend this)
- clean install of the previous OS
- clean install of the previous OS, then update to W10 (only needed if a clean install of W10 fails)
- W10 clean install

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 taekwonjoe2001

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Posted 28 February 2016 - 11:20 AM

Let me correct myself. I have had this computer for 3 years, but I have used win 10 for 6 months.

I tried resetting windows with the keep my files choice and nothing changed.

I also ran that command and now certain Windows apps won't launch, such as calculator.

Is there a way to look at each Windows update, because I can't seem to find it.

#10 usasma

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Posted 29 February 2016 - 05:58 AM

Windows 10 Update History:  http://windows.microsoft.com/en-us/windows-10/update-history-windows-10


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 taekwonjoe2001

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Posted 29 February 2016 - 08:44 PM

Ok I followed the steps on the website and it still says I'm up to date.

 

Also the powershell command you told me to run broke several of my windows apps. Apps such as calculator show up as something similar to this @{microsoft.WindowsCalculator_10.1601.49 x64} and will not run.


Edited by taekwonjoe2001, 29 February 2016 - 08:49 PM.


#12 usasma

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Posted 01 March 2016 - 06:10 AM

Do you have a System Restore point that you can use (to set the system back to before you ran that command)?

 

If not, then I'd suggest uninstalling the broken apps and then installing them again.

If there's too many for that, then I'd try a Reset with the Keep My Files option in order to fix them.


Edited by usasma, 01 March 2016 - 06:11 AM.

My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#13 taekwonjoe2001

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Posted 02 March 2016 - 09:12 PM

I decided to reinstall windows and the BIOS. I'll post back if the problem continues.






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