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Updating Win 8.1 leads to rebooting failure


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#1 toasterbot

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Posted 25 February 2016 - 01:46 PM

After swapping the damaged HDD from my HP Envy dv6 7250ca with a new Western Digital 1TB HDD (WDC WD10JPVX-22JC3T0), I installed Windows 8.1 Pro 64bit. I could reboot without any issues. I've run and passed the following: SMART check, Memory check, Short DST, WD DataLifeGuard Quick Test.

 

If I install any updates, my computer will get stuck on the black screen after the Windows logo upon rebooting. I tried just installing the first 24 of 49: Failed, restored. Then the last 25 of 49: Exact same issue.

 

What's going on? What should I try?

 

Thank you for your time.



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#2 toasterbot

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Posted 26 February 2016 - 03:57 PM

If someone could please help, I would truly appreciate it. You guys were quick to help me before.



#3 Niweg

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Posted 27 February 2016 - 04:41 PM

Have you checked Device Manager?  You could be missing some drivers.  This will show up there with ! or ? next to an entry Windows detects in need of the right driver.  Also I ask if you might've run a registry cleaner.  These do no good and can cause problems that're difficult to diagnose and repair.

 

 Good luck.


Make regular full system backups or you'll be sorry sooner or later.


#4 toasterbot

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Posted 27 February 2016 - 05:33 PM

Under MyPC \ Other Devices, I have "PCI Device" and "Unknown device", which don't have drivers. I have no idea which devices these are.

Viewing by connection type:

MyPC \ ACPI x64-based PC \ Microsoft ACPI-Compliant System \ Unknown device

MyPC \ ACPI x64-based PC \ Microsoft ACPI-Compliant System \ PCI Express Root Complex \ Intel® 7 Series/C216 Chipset Family PCI Express Port 3 - 1E14 \ PCI Device

 

I haven't run any strange software. Also, I ran and passed the WD Data LifeGuard Diagnostic Extended HDD check.






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