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Occasional BSOD, won't boot without Windows Repair


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#1 tretion

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Posted 25 February 2016 - 12:19 PM

Hello, I've been having issues with a blue screen every so often. It has happened once or twice while doing everyday things like browsing the internet, but it usually happens only after booting the computer. After the "Starting Windows" screen, a blue screen will show up for a split second. Afterwards, the computer restarts it's booting process until it gets to that point again. It will ask me if I want to try Windows Startup Repair, or start normally. Windows Startup Repair has fixed it everytime, but it takes anywhere between 1-6 hours to fix. It will boot up normally afterwards, until it decides to blue screen about a week or so later.

 

I'd like to know the cause of this, if possible. This is a laptop given to me by a friend as a hand-me-down. The OS is Windows 7 Home Premium 64-bit. I believe the OS is an OEM version, but I might be wrong. I don't know if the OS has ever been reinstalled. I believe this is the only OS that has been on the system. The processor is an Intel Core i3-2330M CPU @ 2.20GHz. Video card is Intel HD Graphics Family. Manufactured by Sony. This is a Sony Vaio. I currently don't have the model number, but I can update when I have it.

 

I have attached the zip from the SysNative BSOD Collection App. 

Attached Files



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#2 usasma

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Posted 25 February 2016 - 06:50 PM

Only 31 Windows Update hotfixes installed.  Most systems with SP1 have 400 or more.  Please visit Windows Update and get ALL available updates (it may take several trips to get them all).

No evidence of BSOD's in the recent past.

Please wait for the next BSOD and run this report:

Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html

You might want to create recovery media - or contact Sony for recovery media.
That way, if a reinstall is needed, you won't be waiting for long.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 tretion

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Posted 25 February 2016 - 11:04 PM

I will do that the next time it has a blue screen. I will also update Windows. 

I forgot to mention that each time, Windows startup repair said it was "Repairing disk errors".



#4 usasma

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Posted 27 February 2016 - 05:08 AM

I'd also suggest running Seatools.

I prefer the bootable DOS version, but you can also run the Windows version from within Windows

http://www.carrona.org/hddiag.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 tretion

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Posted 29 February 2016 - 02:31 PM

Hello, I had another bluescreen around 7 pm last night. It took over 12 hours for Windows startup repair to finish, but it booted like normal after. I've uploaded the file from event viewer. 

You said Seatools, so that's regardless of my manufacturer, correct? This is the version from inside Windows.
SMART - Pass
Short DST - Fail
Short Generic - Pass

I don't currently have time to run the long generic, it said it would take 3 hours, but I will run it as soon as I have the time. 


Attached File  Admin.zip   450.71KB   1 downloads

Edit: I should mention that I have not yet updated Windows. 


Edited by tretion, 29 February 2016 - 02:58 PM.


#6 usasma

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Posted 01 March 2016 - 06:06 AM

I prefer the Seatools test as it's what I use at work.

The long generic test is what's indicated - especially since the short DST failed.

 

The Admin log shows a lot of different issues (Avast, networking, Bluetooth, etc)

But I'd hold off on all of that until you've run the long generic test.

If the HDD fails the long generic test there's no sense in repairing anything - as you'll have to replace the hard drive and reinstall Windows.

Good luck!


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#7 tretion

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Posted 01 March 2016 - 11:33 AM

The long generic test failed. Should I try running a test from the manufacturer's tools as well? The drive is from Western Digital. I can't find any log made by Seatools. The drive is WDC wd6400bpvt-55hxzt2. I can buy a replacement drive, but I've never replaced hardware in a laptop. Would it be better to call a local shop to do that?


Edited by tretion, 01 March 2016 - 11:41 AM.


#8 usasma

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Posted 01 March 2016 - 06:04 PM

You can run the Western Digital tests - but I've had trouble running them in the past.

For me, the Seatools test is good enough.  If it says the drive failed, then the drive is probably bad.

 

You can replace the drive yourself.

In most cases, this is the process:

- remove the battery from the system and unplug it from the wall

- remove the cover on the base that covers the HDD (it's usually one or two small Phillips head screws

- remove the hard drive from the laptop (it's usually from 1 to 4 screws that hold the drive and it's "caddy" in the computer - you may also have to remove the plug that the drive plugs into).

- once the drive is out, then you usually remove 4 screws to separate the drive from the "caddy"

- installing the new drive is simply reversing the above process.

- then you boot to your recovery media and let it install Windows.

 

Most local shops will do it for $100 to $200 (US), plus the cost of the HDD - and you'll have to provide the recovery media.

 

If you want more details about the process, we'll need the exact model of your Vaio


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#9 tretion

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Posted 01 March 2016 - 07:21 PM

Alright. Do I need to buy the same model of HDD? And will I be able to move all of my files, including the OS over, or will Windows need to be reinstalled? Regardless, I have backed up important files.



#10 usasma

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Posted 02 March 2016 - 06:58 AM

You should purchase an HDD of the same size (gB's) or larger (if you need more storage space).  In most cases the hard drive is a 2.5" laptop hard drive that uses the SATA interface.

Here's a picture of the SATA plugs:  https://www.google.com/search?q=sata&source=lnms&tbm=isch&sa=X&ved=0ahUKEwj7o-CR-aHLAhWGqR4KHR3JDjgQ_AUIBygB&biw=1600&bih=767#imgrc=s9ZECbg4UpIcdM%3A (the top one is a laptop drive, the bottom one is a desktop drive)

 

But, to be sure we'll still need to know the exact model number (so we can look up the specs online).


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#11 tretion

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Posted 03 March 2016 - 12:06 PM

Hello, I believe I have the model number. A label on the bottom of the laptop says "Product Name: VPCEH23FD". The computer was bought in Canada, while I live in the United States, in case that matters at all.


Edited by tretion, 03 March 2016 - 12:08 PM.


#12 tretion

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Posted 04 March 2016 - 02:45 PM

Also, I'm sorry to ask, but would it be possible to clone or make an image of my drive and transfer that to the new HDD? I don't have any external drives, but I do have a USB stick and some blank CDs. 


Edited by tretion, 04 March 2016 - 03:00 PM.


#13 usasma

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Posted 05 March 2016 - 07:38 AM

Yes, cloning may be possible.

2 worries though:

- that the drive is too damaged to be successfully cloned

- that there is damage to the file system, so that you can successfully clone the drive - but there could be errors cloned also

 

I suggest a clean install of Windows instead.

If possible you can backup your data and transfer it over (instead of cloning).

FYI - here's a video on how to replace the HDD: 

Unfortunately, I was not able to find any specific directions for your model.  Can you post a photo of the bottom of the case?


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#14 tretion

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Posted 05 March 2016 - 11:17 AM

If I were to make a clone or image just in case, what program would I use? I have a Windows 7 disc with some system files, but I don't think it's bootable. Would I need to purchase a disc? I also found that the drive is SATA so I've purchased a 2.5 sized one. Attached is a photo of the bottom of the machine.

#15 usasma

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Posted 05 March 2016 - 05:44 PM

You can use Microsoft's image maker (I don't know how to use it).

You can use Acronis True Image (which I use and approve of - but it's not free)

There are programs like DriveImageXML ( from www.runtime.org ) that are free - but I have no experience with them.

Finally, if you're moving to an SSD, those usually come with a clone program that you can use.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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