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New Laptop Battery causes freeze at Splash Screen


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#1 Netghost56

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Posted 25 February 2016 - 10:30 AM

Definitely not the usual issue.
 
Laptop arrived with low battery prompt at boot, short charge time, drained quickly.

Replaced battery with part # specific genuine replacement  (10.8V 47Wh 4200mAh 6-cell 593553-001)

 

New battery installed, charged, works perfectly.

 

After 2nd boot the laptop freezes a few seconds over POST, at HP splash screen. Every boot afterwards freezes the same.

 

Installed old, bad battery, laptop boots without issue. Repeated boots with old battery have no issues.

 

Installed new battery, after 2 boots it freezes after POST again.

 

Installed old battery, disabled battery drivers in Device Manager.

 

Installed new battery, still freezing at POST.

 

I'm stumped. Should I reset BIOS?



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#2 hamluis

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Posted 25 February 2016 - 01:28 PM

If this is a new system with warranty provisions...you probably ought to contact the manufacturer and obtain RMA for it.

 

Louis



#3 Netghost56

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Posted 25 February 2016 - 01:44 PM

Nope it's a used unit well beyond the warranty period.



#4 hamluis

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Posted 25 February 2016 - 07:24 PM

How does the system run when not on the battery?

 

Louis



#5 Netghost56

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Posted 29 February 2016 - 03:00 PM

It runs fine off the power jack.

 

FIXED: I finally bled the unplugged system without the battery, then booted with the old one and hotswapped the new one while it was plugged it. No further issues. I told the customer how to bleed the charge in the future if needed. (Unplugging and removing battery, holding PWR for 30 secs, replacing battery and/or AC power)



#6 hamluis

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Posted 29 February 2016 - 05:19 PM

:thumbup2: , happy computing :).

 

Louis






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