Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unable to update IE11


  • This topic is locked This topic is locked
4 replies to this topic

#1 laith84

laith84

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:12:08 PM

Posted 25 February 2016 - 05:34 AM

Hi guys, i have run out of idea how to solve this. I may need the gurus's help on this one.
Attachments are the System Update Readiness Tool logs.
Appreciate in advanced!
 

 

SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-25 17:51:51.117
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.
 
 
AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          2
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.
 
 
 
 
Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-02-25 17:55:09.949
----------------------EOF-----------------------
 
 
IE11_main.log
 
04:47.151: INFO:    Waiting for Active Setup to complete.
04:47.198: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:52.221: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
04:57.213: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
05:02.221: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
05:07.228: INFO:    Waiting for Active Setup to complete. ({89820200-ECBD-11cf-8B85-00AA005B4383})
05:12.501: INFO:    PauseOrResumeAUThread: Successfully resumed Automatic Updates.
05:12.501: INFO:    Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
05:12.704: INFO:    Cleaning up temporary files in: C:\windows\TEMP\IE1DBAD.tmp
05:17.789: INFO:    Unable to remove directory C:\windows\TEMP\IE1DBAD.tmp, marking for deletion on reboot.
05:17.930: INFO:    Released Internet Explorer Installer Mutex

 

 

SFC /SCANNOW

 

C:\windows\system32>sfc /scannow
 
Beginning system scan.  This process will take some time.
 
Beginning verification phase of system scan.
Verification 100% complete.
 
Windows Resource Protection did not find any integrity violations.

Attached Files



BC AdBot (Login to Remove)

 


#2 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,661 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:08 AM

Posted 25 February 2016 - 06:22 AM

I just saw your thread on Sysnative, I'll pick it up at that website..


Edited by hamluis, 25 February 2016 - 08:48 AM.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#3 Jaycan

Jaycan

  • Members
  • 454 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:02:08 PM

Posted 25 February 2016 - 06:41 AM

When you install Internet Explorer 11 for Windows 7, the installer program tries to automatically install some prerequisite components. If this part of the installation fails, Internet Explorer stops the installation process.

In this situation, you must install the prerequisite software manually before you can install Internet Explorer 11 for Windows 7.

To do this, use the links in the "List of prerequisite updates for Internet Explorer 11" section to obtain the individual update components.

Make sure that the installation of other updates is complete

Many people forgot updates and only installed I. E. 10 How to upgrade to Windows 10

 

Download Speccy > here >> http://www.bleepingcomputer.com/download/speccy/

Right click on the icon and select Run as Administrator,

You can click on the pictures to make them bigger................

Let it load for about 5 minutes, then click File as circled in Red

Attached File  Speccy First.JPG   51.2KB   0 downloads

Attached File  Speccy Two.JPG   84.71KB   0 downloads

 

Only post or Copy and Paste the Speccy Link in your next post..

 

Thank You.

I'm off to bed, but there are other helpers still here for you ..


Edited by Jaycan, 25 February 2016 - 06:44 AM.


Acer Computer with LG Monitor and Toshiba Laptop with Windows 7.1

Windows 64bit  8.1 - Always fully updated

Firefox / Google Chrome / Internet Explorer Browsers

Usually a home helper here or with friends and nimble fingered ladies who would rather sew or dust, but not clean the bugs out of a computer ...


#4 Aura

Aura

    Bleepin' Special Ops


  • Malware Response Team
  • 19,661 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:12:08 AM

Posted 25 February 2016 - 07:45 AM

I'm off to bed, but there are other helpers still here for you ..


I'll be assisting him in his thread on Sysnative :) Anyway, without fixing the corruption shown in the CheckSUR.log, he won't be able to install Internet Explorer 11 anyway.

unite_blue.png
Security Administrator | Sysnative Windows Update Senior Analyst | Malware Hunter | @SecurityAura
My timezone UTC-05:00 (East. Coast). If I didn't reply to you within 48 hours, please send me a PM.


#5 hamluis

hamluis

    Moderator


  • Moderator
  • 55,866 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:11:08 PM

Posted 25 February 2016 - 08:49 AM

Topic closed, to be handled on website indicated by Aura.

 

Louis






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users