File not on control panel

I went to install AnyDown and would not open using Live Mail,(I have it on a disk) got the error message WLDLOG.DLL is missing or corrupt, Googled and Microsoft instruction's were to uninstall and re-install Windows Messenger in Windows Essentials, go on Control Panel and Iobit Uninstall and its not on either, but is in program files on C:/. How the heck do I uninstall this thing? T.I.A.

Edited by hamluis, 25 February 2016 - 12:13 PM.
Moved from Win 8 to Am I Infected - Hamluis.

Hi,

 

Did you try uninstall it with Revo?

I went to install AnyDown and would not open using Live Mail...

What is "AnyDown"?

 

[Edit]

I see you have a thread at MajorGeeks too...

 

http://forums.majorgeeks.com/index.php?threads/cannot-find-file-on-control-panel.297125/

 

Best to stick to one forum.

Edited by Agouti, 25 February 2016 - 10:13 AM.

 

I went to install AnyDown and would not open using Live Mail...

What is "AnyDown"?

 

Some research on Google told me that it's a Trojan, I'm not sure about it...

 

I would suggest the TS to open a new thread in the Am I infected? What do I do? to check the computer and get help removing it.

When you post the same problem on different websites you can create situations where issues will arise because one websites suggests something which will skew the results of something that has been requested from another website.  In this case more help is not good.  I would suggest that you choose one website and stick with it.  If that website doesn't or can't resolve the issue try the other website.
 
 
Please run TDSSKiller.
 
Please download TDSSKiller from here and save it to your Desktop.
 
The log for the TDSSKiller can be very long.  If you go to the bottom of the log to where you find Scan finished you will see the results of the scan.  If it shows Detected object count: 0 and Actual detected object count: 0, this means that nothing malicious was found and you will not need to post the log.
 
1.  Doubleclick on TDSSKiller.exe to run the application, then click on Change parameters.
 

 
2.  Check Loaded Modules, Verify Driver Digital Signature, and Detect TDLFS file system.
 
If you are asked to reboot because an "Extended Monitoring Driver is required" please click Reboot now.
 

 
3.  Click Start Scan and allow the scan process to run.
 

 
4.  If threats are detected select Cure (if available) for all of them unless otherwise instructed.
 
***Do NOT select Delete!
 
Click on Continue.
 

 
5.  Click on Reboot computer.
 
Please copy the TDSSKiller.[Version]_[Date]_[Time]_log.txt file found in your root directory (typically c:\) and paste it into your next reply.
 
Note:  The log may be very long.  You may need to break it into parts to post the whole log.
 
Do not post the log at a host website where it will have to be downloaded.  I will not download anything to my computer unless I know exactly what it contains.
 
================
 

Please run Malwarebytes AntiMalware
 
Please download Malwarebytes Anti-Malware. 
 
1)  Double-click on mbam-setup.exe, then click on Run to install the application, follow the prompts through the installation.
 
2)  Malwarebytes will automatically open.  If this is the first time you have run this version of Malwarbytes you will see an image like the one below.
 

 
Click on Update Now, after Malwarebytes is updated click on Scan.
 
If this isn't the first time you have run this version, then you will see an image like the one below.  Click on Scan
 

 
You will be prompted to update Malwarebytes, to do so click on Update Now.
 
 
 
3)  The scan will automatically run now.
 

 
4)  When the scan is complete the results will be displayed.  Click on Delete All.
 

 
5)  Please post the Malwarebytes log.
 
To find your Malwarebytes log,download mbam-check.exe from here and save it to your desktop.
 
To open the log double click on mbam-check.exe on your desktop.  Copy and paste the log in your topic.
 
================

Please run the ESET OnlineScan

This scan takes quite a long time to run, so be prepared to allow this to run till it is completed.

***Please note. If you run this scan using Internet Explorer you won't need to download the Eset Smartinstaller.***

ESET Online Scanner

• Click here to download the installer for ESET Online Scanner and save it to your Desktop.
• Disable all your antivirus and antimalware software - see how to do that here.
• Right click on esetsmartinstaller_enu.exe and select Run as Administrator.
• Place a checkmark in YES, I accept the Terms of Use, then click Start. Wait for ESET Online Scanner to load its components.
• Select Enable detection of potentially unwanted applications.
• Click Advanced Settings, then place a checkmark in the following:
  • Remove found threats
  • Scan archives
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth technology
• Click Start to begin scanning.
• ESET Online Scanner will start downloading signatures and scan. Please be patient, as this scan can take quite some time.
• When the scan is done, click List threats (only available if ESET Online Scanner found something).
• Click Export, then save the file to your desktop.
• Click Back, then Finish to exit ESET Online Scanner.

Edited by dc3, 25 February 2016 - 11:33 AM.

 

I went to install AnyDown and would not open using Live Mail...

What is "AnyDown"?

 

[Edit]

I see you have a thread at MajorGeeks too...

 

http://forums.majorgeeks.com/index.php?threads/cannot-find-file-on-control-panel.297125/

 

Best to stick to one forum.

 

Thanks but why only try to get info from only one forum could there not be more ideas on more than one forum?

I explained why this is not a good idea at the top of post #3.

Thanks but why only try to get info from only one forum could there not be more ideas on more than one forum?

I'll leave you with MajorGeeks then.

 

Thanks but why only try to get info from only one forum could there not be more ideas on more than one forum?

I'll leave you with MajorGeeks then.

 

Not being sarcastic but is it a bad thing to check a problem in more than one source? 

I explained why this is not a good idea at the top of post #3.

Thanks, what post was post # 3?

I explained why this is not a good idea at the top of post #3.

Thanks, what post was post # 3?

 
 From post #3 in this topic:

When you post the same problem on different websites you can create situations where issues will arise because one websites suggests something which will skew the results of something that has been requested from another website.  In this case more help is not good.  I would suggest that you choose one website and stick with it.  If that website doesn't or can't resolve the issue try the other website.

More on this:
You should only seek help at one forum when it involves known/possible malware.

We ask that you select one forum from those where you sought help and ask the others to close your topics.

Although we understand you wish your problems to be addressed as soon as possible, there are reasons why multi-posting causes problems.

By Multi Posting you are utilizing the time of two (or more) trained helpers. Helpers take a long time to train. They need a great deal of expertise and knowledge to be able to safely remove Malware from your computer and because of this are in short supply. We wish to use them to help the maximum number of people, and if they are researching the log of someone who is already being helped, then their time and effort is going to waste.

Understandably this causes a certain amount of bad feeling and frustration

• From the helper who has needlessly spent time researching your log and compiling and posting instructions.
• From others who have to wait longer for their problems to be addressed.

Advice from two separate helpers can cause problems.
A helper at one place has no idea what a helper somewhere else is doing. Different helpers may use different methods to combat your infection. While each one is safe to use, problems can arise if you follow the advice of both together. Some of the tools used are very powerful and have to be used in a specific way and in some cases do not combine well with others. By using advice from two different sources it is possible that tools may be used that do not combine well and you may severely damage your computer, even rendering it inoperable in some circumstances. By following BOTH sets of instructions, the clean up process could be delayed.

Please let us know WHERE you want to continue to receive help from. If elsewhere this topic will be closed.

Edited by Queen-Evie, 27 February 2016 - 05:08 PM.