A couple months ago my friend fell for a Microsoft call scam. She let them in remotely. I have been trying to help her get rid of whatever malware or ransomware there is. When I boot normal it gives an error that the Desktop is unavailable and locked. When I boot to safe mode it says it could not log into the user accounts profile. I added the admin login but I still can not change anything in user accounts. I have tried the Kaspersky Rescue Disk 10, Malwarebytes, Super antispyware, and CCleaner, nothing has changed. I can still recover her personal items in an old data folder the scammers saved, but I would really like to recover the computer. Any help would be appreciated.
Edited by Chris Cosgrove, 24 February 2016 - 04:41 PM.
Moved from Win Vista to 'Am I infected?'