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#1 Medoit


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Posted 24 February 2016 - 01:03 PM

have dell inspiron 560 pent duel core e6700@3.20gh with 6.00gb ram running windows 7- 64 bit. System working fine until tried to log on and no longer will accept password. Says user profile service failed logon. I can log on in safe mode using my same password but can not log on windows normally.

I do NOT want to change password.

Just want to know if this is a problem i need to pay dell support for help or is there something  can do to fix it myself. 

Have already unplugged power source and reconnected to try and reboot but still will not log on normally.Also tried to restore to previous date in safe mode but system after trying says problem occurred could not restore to date and no files were changed.

As this is my first post not sure if i provided enough info but any help or advice would be appreciated. Thanks. 

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#2 hamluis



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Posted 24 February 2016 - 07:36 PM

Can you boot into safe mode and access any files?


Sounds like a damaged profile, IMO.


FWIW:  Fix a corrupted user profile, Win 7 - http://windows.microsoft.com/en-us/windows7/fix-a-corrupted-user-profile.



#3 Demonslay335


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Posted 24 February 2016 - 08:04 PM

We see this all the time, it's a matter of a simple registry change.




Follow Method 1. If you have trouble, I have a batch script I wrote that will detect the affected profile for you and offer to fix it.

logo-25.pngID Ransomware - Identify What Ransomware Encrypted Your Files [Support Topic]

ransomnotecleaner-25.png RansomNoteCleaner - Remove Ransom Notes Left Behind [Support Topic]

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If I have helped you and you wish to support my ransomware fighting, you may support me here.

#4 dc3


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Posted 25 February 2016 - 11:41 AM

Editing the Registry can render your computer inoperable if mistakes are made.  For this reason it is a good idea to backup the registry before making this edit.


To backup the registry please download and install Tweaking.com Registry Backup.
Play the video below for operating instructions.

Edited by dc3, 25 February 2016 - 11:50 AM.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.





#5 Medoit

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Posted 25 February 2016 - 09:31 PM

I followed the replies to my post and was able to follow the instructions and now have access to computer again. Thanks to all who replied. You have given me confidence with the correct information anything is possible. Thanks again. 

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