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Hard disk does not exist problem

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#1 texutree


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Posted 24 February 2016 - 06:43 AM



I have a Compaq Presario CQ61 laptop, from around 2011. It had been left unused for almost 2 years, but I decided I wanted to recover some files from it recently.


I turned it on, and the following appears on the screen: 


Boot Device not found

Please install an operating system on your hard disk

Hard Disk - (3Fo)


I then pressed F2 to enter System Diagnostics. 

I pressed F2 again to run a start-up test. The result of this states "100% of the system memory tested OK.... Hard Disk not exist"

I pressed F3: run-in test. The same message appears after this is run: " 100% of the system memory tested OK.... Hard Disk not exist"

I then pressed F4: Hard disk test. When this is run, the result states "Hard disk not exist".



The computer is unused, but there are some files which I would quite like to get back, and was wondering how to go about this. I would greatly appreciate any help/guidance.

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#2 Niweg


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Posted 24 February 2016 - 10:43 AM

 Probably the easiest thing to do would be to remove the hard drive and put it in a $20 enclosure.  Then you could plug it into a USB port on another computer and try to read it.  

 The problem is probably that your BIOS is not detecting the hard drive for some reason.  If that's the case, no manner of diagnostics is going to help.  You could check the power and data cables to the drive, maybe unplugging and reconnecting them to see if there's a loose connection, but I wouldn't spend a whole lot of time and effort on things like this when the enclosure approach is likely the most productive.


 Good luck. 

Make regular full system backups or you'll be sorry sooner or later.

#3 texutree

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Posted 24 February 2016 - 12:36 PM

Many thanks for your advice, Niweg. I will probably try putting it in an enclosure then.

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