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Computer freezes


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#1 Blc90

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Posted 23 February 2016 - 10:05 PM

Computer freezes in games only so far I had the computer up for 8 hours yesterday browsing on and off through the day and played 1 hour of runescape just fine. on the 20th my computer froze in a youtube video and I did a windows update it found browsermodifer/win32/diplugem maleware and removed it. I have Norton Antivirus it found 17 problems in a safe mode minimal full scan 2 viruses where detected and I malwarebytes found 159 items as well.

 

 I just don't if this is causing my computer to freeze in games the computer becomes unresponsive the numlock key wont even light up the screen becomes jumbled green,blue, red, yellow , purple pixelated lines all over the screen and i have to hold the power down to turn off and restart a few minutes later.



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#2 usasma

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Posted 24 February 2016 - 06:08 AM

First step is to ensure that you are malware free:

I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.

If the problem continues after you're found to be free of malware, we'll be glad to help work it out with you.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 Slash007a

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Posted 24 February 2016 - 10:30 AM

I just bought an Acer Aspire E1-531 series laptop with Windows 8 pre-installed. I have been trying to downgrade the laptop for hours without success. I keep getting a "Stop: 0x0000005C (0x0000010B, 0x00000003, 0x00000000, 0x00000000)" error. 

Please anyone with ideas of what to do to fix this?



#4 usasma

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Posted 24 February 2016 - 12:55 PM

Slash007a - please start your own topic so that your problems can get the individual attention that they deserve In that topic, please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/



 
My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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