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Computer infected?


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#1 D1V1N3

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Posted 23 February 2016 - 09:35 PM

Hello,

 

I am hear to hopefully get help in figuring out if there is anything wrong with my computer?

 

My browsers seem to close by them self and other windows/tabs. Also, my internet seems to be running much slower than usual and is effecting other devices in my home.

 

Could someone please suggest to me what to run and help me check/remove whatever it is that may be causing this?

 

I am running windows 10..  x64.

 

I appreciate any and all help. Thank you :)



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#2 buddy215

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Posted 24 February 2016 - 06:50 AM

Welcome to BC...

 

Scan the computer for malware and adware using the programs below.

 

Use CCleaner to remove Temporary files, program caches, cookies, logs, etc. Use the Default settings. No need to use the

Registry Cleaning Tool...risky. Pay close attention while installing and UNcheck offers of toolbars....especially Google.

After install, open CCleaner and run by clicking on the Run Cleaner button in the bottom right corner.

CCleaner - PC Optimization and Cleaning - Free Download

 

Download Malwarebytes' Anti-Malware from Here

Double-click mbam-setup-2.X.X.XXXX.exe to install the application (X's are the current version number).

  • Make sure a checkmark is placed next to Launch Malwarebytes' Anti-Malware, then click Finish.
  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 buddy215

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Posted 25 February 2016 - 09:58 AM

Other steps to take:

Check to see if you are getting the download speed you are paying for.

Speedtest.net - The Global Broadband Speed Test

 

Reset the router as it may be infected which would cause problems on all gadgets using it.

Usually it is as simple as holding in the reset button for a few seconds.

Change the default password to one of your own. Block remote access and enable the router's firewall, etc.

How to secure your home wireless network router.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#4 D1V1N3

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Posted 27 February 2016 - 11:01 PM

Hello sorry for the delayed reply..

 

Before I do anything further... I have already ran CC Cleaner(Pro)/Bleachbit and already scanned with a deep extensive scan using Eset..  Eset found nothing.

 

I also ran several different virus programs malwarebytes, emisoft etc.... I found a few pups and batch files that could have been trojans but were in a zip file and had never been opened.

 

As for the router.. I have it pretty locked down... However, I did already do a speed test and I am not getting the speed I am paying for.. At the max I am getting 94MB per second.. I am suppose to have 120.. This is a direct connection/directly plugged in though of course. As for resetting my current router/modem wouldnt this wipe it out completely and all my settings and make me have to set it all back up again?

 

I also run a couple android tv set top boxs with Kodi which is for anyone that does not know streaming media program that streams torrents instead of downloading them. Which could effect the speed however when I did the speed test I didnt have either of those boxs or any other computer running.

 

I just got a new router as it is better and faster. I have not set it up or configured it yet. Help with this would actually be interesting for me as I do know quite a bit but some things I do not completely know or understand.

 

Please let me know what you think and or recommend from this point forward and  I will be happy to do so and or provide the logs. In fact I am also very interested in getting into the technical field and virus/malware removal and protecting so for anyone that is on here that helps or assists with such things I would also appreciate any advice and or pointers. As well as if there is some way to learn I would be happy to dedicate some of my time to helping others as well.

 

I look forward to your replys/responses. Thank you.



#5 buddy215

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Posted 28 February 2016 - 06:55 AM

Run the AdwCleaner scan and the Junkware Removal scans. If one program found PUPS then there is likely more

adware to be found.

 

Of course,, resetting the router would return it to its default settings. But if other computers are having the same problems

as this one then the first suspect would be the router.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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