A client brought his desktop into us with the following issue:
A few months back he upgraded to Windows 10 without any issues. A few days ago his mouse and keyboard stopped working (both are USB). He brought the machine into us and I took a look at it. I found that, and I thought this would resolve it, he had a bad hard drive and cloned it. I installed the new hard drive and the PC booted back into window with no issues except that I still don't have any working USB ports. The PC only has USB Ports, no PS/2 Ports. No matter what USB port I plug a mouse or keyboard into it does not register. I suspect it could be a driver issue, but I can't access the PC at all to check. Any suggestions? I am at a loss here. I want to try and avoid doing a backup and reinstall of windows if possible. Any help would be much appreciated.