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web pages flash on shutdown


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#1 MisterBear

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Posted 23 February 2016 - 11:33 AM

When I shut down my Dell Inspiron (using the shut down button under the start button), there is a pause just before it goes off. During the pause:

1. The "there are running processes; do you want windows to force shutdown" screen appears very briefly, too fast to read what's open;

2. Several (4, I think) web pages flash rapidly on the screen;

3. Computer shuts down.

 

Not sure if it's related, but we've begun having a couple of bsods.

 

What's new:

1. Granddaughters used the machine to play games; might have clicked on something.

2. We just began using DropBox.

 

What I've tried:

1. Ran SuperAnti-Spyware in normal and safe modes. No luck.

2. Ran McAfee virus in normal and safe. No luck.

3. Allowed tech support from McAfee to use remote control to check it out. No luck. They only said the problem was more than they could handle and offered a number to call. Before I do that, I'd like some advice from someone who has had a similar problem.

 

What I'm considering:

1. Hoping for help from the people here.

2. Dumping McAfee and installing BitDefender 2016.

3. Adding MalwareBites.

 

Dell Inspiron, Win 7 Home Premium.

 

Thank you!



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#2 usasma

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Posted 23 February 2016 - 05:57 PM

I'd avoid BitDefender 2016 and MalwareBytes together - I've seen conflicts between them (I also work at the MalwareBytes forums).

What did McAfee say and where did they refer you?

 

Beyond that, let's try looking at these reports:

1)  Please run this report collecting tool (even though you may not be reporting BSOD's) so we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location.
By default it'll be a .zip file located on your Desktop
Simply upload the .zip file with your next post and we'll move on from there.
If it doesn't work for you, then please try this:  http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

2)  Please do the following:
- open Event Viewer (run eventvwr.msc from the "Run" dialog)
- expand the Custom Views category (left click on the > next to the words "Custom Views")
- right click on the "Administrative Events" heading
- select "Save all Events in Custom View as..."
- save the file as Admin.evtx
- zip up the file (right click on it, select "Send to", select "Compressed (zipped) folder")
- upload it with your next post (if it's too big, then upload it to a free file-hosting service and post a link here).

FYI - If we're looking for Event ID 41 errors (unexplained shutdowns), there's more info on that here:  http://support.microsoft.com/kb/2028504

While waiting for a reply, please monitor your temps with this free utility:  http://www.cpuid.com/softwares/hwmonitor.html


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 MisterBear

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Posted 24 February 2016 - 09:58 AM

Thank you! Windows reported a Trojan, and I ran McAfee in safe mode again, and although it reported no infections, there are fewer problems.

 

McAfee suggested calling their techmasters, which I plan to do next. If that doesn't work, I'll start on your suggestions.

 

By the way, why not BitDefender - apart from conflicts with MalWareBytes?

 

Thanks!



#4 usasma

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Posted 24 February 2016 - 12:53 PM

The only reason I didn't suggest BitDefender 2016 was due to the reported problems with MalwareBytes.

I do know enough to recommend antivirus/internet security applications for others.

 

My suggestions are just reports.
Once I look at the reports, then I'll have other suggestions.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#5 MisterBear

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Posted 12 March 2016 - 11:13 AM

I went for the easy fix: I had it rebuilt. Problem solved. Thanks again to those who offered assistance!






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