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Windows 10 picks up the wrong wireless network printer


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#1 Hans Strahle

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Posted 23 February 2016 - 10:34 AM

I have two PCs with Windows 10 ("NY1" and "NY2") and a HP printer on a wireless network. When I start PC "NY1" and switch on the printer it picks up the printer as "NY2\printer" as if the printer belongs to "NY2". I have checked in the router and there is no info indicating it should have anything to do with PC "NY2". Two months ago I had just one fo the PCs, "NY2", and the printer was connected to it with a cable. I have had problems scanning from "NY1" whereas it works great on "NY2" so I'm no suspecting the problem could have something to do with this.

 

I got a reply from 'usasma':

Most likely the NY2\printer is the path for the printer when it was connected to the NY2 system with a cable.

If that's the case, there should be another printer on the network that is the one that you should be using.

Worst case, uninstall all printer stuff from both systems (to include removing the printer from Control Panel...Devices and Printers)

Then reinstall the printer in the way that you want it setup.

 

If that doesn't help, then post over in the Networking forums for assistance from the experts there:    http://www.bleepingcomputer.com/forums/f/21/networking/

 

This is what I've done now:

I removed the printer from 'Device and printers' on both PCs, removed the printer from the router, switched off the router for 5 minutes, reloaded both machines.

I then switched on the router, reintroduced the printer with corrent IP address.

I created the printer anew in 'NY1* and then "HP Photosmart C7100 series on NY2" reappeared again. I don't know where it comes from. There must be info lurking in some corner that gives rise to this strange behavior. How do I clean my system from this?


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#2 Kilroy

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Posted 23 February 2016 - 11:43 AM

Try completely removing the printer driver using this article

 

I've had to use this procedure to remove stubborn printers, however, there have been some printers that would not go away without reinstalling Windows.



#3 Hans Strahle

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Posted 24 February 2016 - 05:11 AM

Try completely removing the printer driver using this article

 

I've had to use this procedure to remove stubborn printers, however, there have been some printers that would not go away without reinstalling Windows.

I've got as far as deleting all printers on both machines and on the router. I have tried to delete the HP printer driver using Driver Store Explorer. I had to force it to remove the driver. After a reload the driver (OEM29.inf) was back again. Moreover, the 'NY2/printer' was back again. I have tried to physically delete the folder "prn003.inf_Amd64_4480 ..." from DriverStore but Access Denied. If I can get rid of this folder I might fix this. How can I run File Explorer with Administrative rights? Any other ideas? Is this the kind of life you have to have with Windows 10?

 

I've solved this problem by deleting files manually in these folders:

Windows/system32/spool/drivers/x64 and W32x86

Windows/system32/DriverStore/FileRepository

I still have problems with HP Solution Center.


Edited by Hans Strahle, 24 February 2016 - 03:19 PM.

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