Last Monday morning my wife logged on after a sunday night ms update. When she tried to open programs, she received info alerts indicating program files not found. after re-booting, the icons on desktop started slowly disappearing. after another reboot i tried to enter Safe Mode only to see options to select system recovery or start windows normally. neither worked.
So far I have ran Kaperskys tdss killer, Hirens boot, and AVG recovery. All found some instances of trojans,viruses etc, which have all been cleaned (as far as they say) except in AVG scans that identify a JS Phish file somewhere in Mail, that does not respond to "heal" option. All system (and otherwise) files still exists, I can see them during various scans.
When booting now, machine displays HP screen with the F key options, but all I can select is Boot order from Netbios or other boot drive selections. It just seems like the boot order has been manipulated or moved.
The machine is a HP Pentium T1300w desktop
I am stumped, any help would be appreciated.
Edited by hamluis, 21 February 2016 - 08:00 PM.
Moved from Win 7 to Am I Infected - Hamluis.