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Laptop internet works on 5.0, but 2.4 connection randomly loses internet.


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#1 Yoga2Newbie

Yoga2Newbie

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Posted 21 February 2016 - 10:28 AM

Just got a new router, and everything is working great except for my laptop, which randomly loses internet access on the 2.4 connection, however I can connect to the 5.0 no problems. Iphones and Sonos are on same network with no problems. My internet status still says connected.

screenshot of what my browser shows

screenshot of wireless status

Restarting my laptop gets it working again, but it still loses internet connectivity randomly. Any help or tips are greatly appreciated! Let me know if I can provide anything else. Thanks!

Router was given free from T Mobile ASUS RT-AC68U Wireless-AC1900 Dual Band Gigabit Router IEEE 802.11ac

Lenovo Yoga 2 Intel i5 1.60 GHz 4 GB RA Windows 10

Qualcomm Atheros AR956x Wireless Network Adaptor



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#2 sflatechguy

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Posted 21 February 2016 - 11:59 AM

2.4 GHz has a longer range, but it tends to be slower and doesn't have as much spectrum available, so connections are more likely to drop.

 

Here's a good explanation of the difference: http://www.linksys.com/us/support-article?articleNum=134478

 

You should set the wireless adapter on the laptop to prefer the 5 Ghz connection. Open the Network and Sharing section, select Change adapter settings on the left rail, right-click the wifi adapter and select Properties, click the Configure button on the Properties window, and select the Advanced tab. In the drop-down menu, there should be options to prefer 5 Ghz.






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