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"This is not a genuine copy of Windows 7"


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3 replies to this topic

#1 n01paranoid

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Posted 21 February 2016 - 05:54 AM

I don't understand why I've recently started getting this message. I upgraded from Vista nearly 5 months ago with no problem. It was activated and still shows this in System. 

 

Does anyone know why I've started getting this message?



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#2 hamluis

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Posted 21 February 2016 - 11:27 AM

1.  Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  
 
When Speccy opens you will see a screen similar to the one below.
 
speccy9_zps2d9cdedc.png
 
Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
 
The following screen will appear, click on Yes.
 
speccy7_zpsfa02105f.png
 
The following screen will appear, click on Copy to Clipboard.
 
speccy3_zps1791b093.png
 
In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.
 
Louis


#3 n01paranoid

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Posted 24 February 2016 - 07:12 AM

Apologies for not getting back sooner. I don't know if this is significant but, for privacy reasons, I disabled Microsoft's CEIP reporting about a week ago and I first noticed the 'not genuine' message the following day.

 

MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Tinky (administrator) on 24-02-2016 at 12:01:37
Running from "C:\Users\Tinky\Downloads"
Microsoft Windows 7 Home Premium  Service Pack 1 (X86)
Model: Aspire 6930G Manufacturer: Acer
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (02/23/2016 04:37:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: Betternet.exe, version: 3.6.0.0, time stamp: 0x56439bec
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19135, time stamp: 0x56a1c680
Exception code: 0xe0434352
Fault offset: 0x000080d7
Faulting process id: 0xbd4
Faulting application start time: 0xBetternet.exe0
Faulting application path: Betternet.exe1
Faulting module path: Betternet.exe2
Report Id: Betternet.exe3
 
Error: (02/23/2016 04:37:19 PM) (Source: .NET Runtime) (User: )
Description: Application: Betternet.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
Stack:
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare)
   at Betternet.Windows.Logic.Settings.SettingService.LoadSettings()
   at Betternet.Windows.Logic.Analytics.AnalyticService..ctor()
   at Betternet.Windows.Interface.Common.Helpers.SendAnalutics(System.Object)
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart(System.Object)
 
Error: (02/21/2016 02:06:33 PM) (Source: Application Error) (User: )
Description: Faulting application name: Betternet.exe, version: 3.6.0.0, time stamp: 0x56439bec
Faulting module name: KERNELBASE.dll, version: 6.1.7601.19135, time stamp: 0x56a1c680
Exception code: 0xe0434352
Fault offset: 0x000080d7
Faulting process id: 0x1364
Faulting application start time: 0xBetternet.exe0
Faulting application path: Betternet.exe1
Faulting module path: Betternet.exe2
Report Id: Betternet.exe3
 
Error: (02/21/2016 02:06:31 PM) (Source: .NET Runtime) (User: )
Description: Application: Betternet.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
Stack:
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare)
   at Betternet.Windows.Logic.Settings.SettingService.LoadSettings()
   at Betternet.Windows.Logic.Analytics.AnalyticService..ctor()
   at Betternet.Windows.Interface.Common.Helpers.SendAnalutics(System.Object)
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart(System.Object)
 
Error: (02/11/2016 07:32:39 PM) (Source: MsiInstaller) (User: HOME)
Description: Product: EMET 5.5 -- Error 1920. Service 'Microsoft EMET Service' (EMET_Service) failed to start.  Verify that you have sufficient privileges to start system services.
 
Error: (02/11/2016 07:29:43 PM) (Source: MsiInstaller) (User: HOME)
Description: Product: EMET 5.5 -- Error 1920. Service 'Microsoft EMET Service' (EMET_Service) failed to start.  Verify that you have sufficient privileges to start system services.
 
Error: (02/11/2016 07:29:08 PM) (Source: MsiInstaller) (User: HOME)
Description: Product: EMET 5.5 -- Error 1920. Service 'Microsoft EMET Service' (EMET_Service) failed to start.  Verify that you have sufficient privileges to start system services.
 
Error: (02/11/2016 12:02:48 PM) (Source: PerfNet) (User: )
Description: 
 
Error: (02/11/2016 11:56:48 AM) (Source: PerfNet) (User: )
Description: 
 
Error: (02/11/2016 11:54:37 AM) (Source: PerfNet) (User: )
Description: 
 
System errors:
=============
Error: (02/24/2016 11:13:33 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume \Device\HarddiskVolume4.
 
Error: (02/24/2016 11:12:56 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
rqkdql
UimBus
Uim_DEVIM
Uim_IM
 
Error: (02/23/2016 09:57:17 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume \Device\HarddiskVolume4.
 
Error: (02/23/2016 09:56:41 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
rqkdql
UimBus
Uim_DEVIM
Uim_IM
 
Error: (02/23/2016 10:33:52 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume \Device\HarddiskVolume4.
 
Error: (02/23/2016 10:33:16 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
rqkdql
UimBus
Uim_DEVIM
Uim_IM
 
Error: (02/22/2016 03:17:08 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume \Device\HarddiskVolume4.
 
Error: (02/22/2016 03:16:32 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
rqkdql
UimBus
Uim_DEVIM
Uim_IM
 
Error: (02/22/2016 10:30:30 AM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.  Please run the chkdsk utility on the volume \Device\HarddiskVolume4.
 
Error: (02/22/2016 10:29:53 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load: 
rqkdql
UimBus
Uim_DEVIM
Uim_IM
 
Microsoft Office Sessions:
=========================
Error: (02/23/2016 04:37:21 PM) (Source: Application Error)(User: )
Description: Betternet.exe3.6.0.056439becKERNELBASE.dll6.1.7601.1913556a1c680e0434352000080d7bd401d16e25cefd637aC:\Program Files\Betternet\Betternet.exeC:\Windows\system32\KERNELBASE.dllb57d7610-da4b-11e5-bd58-00238b590952
 
Error: (02/23/2016 04:37:19 PM) (Source: .NET Runtime)(User: )
Description: Application: Betternet.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
Stack:
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare)
   at Betternet.Windows.Logic.Settings.SettingService.LoadSettings()
   at Betternet.Windows.Logic.Analytics.AnalyticService..ctor()
   at Betternet.Windows.Interface.Common.Helpers.SendAnalutics(System.Object)
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart(System.Object)
 
Error: (02/21/2016 02:06:33 PM) (Source: Application Error)(User: )
Description: Betternet.exe3.6.0.056439becKERNELBASE.dll6.1.7601.1913556a1c680e0434352000080d7136401d16cac3c30def5C:\Program Files\Betternet\Betternet.exeC:\Windows\system32\KERNELBASE.dll4fc72ff8-d8a4-11e5-a6e5-00238b590952
 
Error: (02/21/2016 02:06:31 PM) (Source: .NET Runtime)(User: )
Description: Application: Betternet.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.IOException
Stack:
   at System.IO.__Error.WinIOError(Int32, System.String)
   at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean, Boolean)
   at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare)
   at Betternet.Windows.Logic.Settings.SettingService.LoadSettings()
   at Betternet.Windows.Logic.Analytics.AnalyticService..ctor()
   at Betternet.Windows.Interface.Common.Helpers.SendAnalutics(System.Object)
   at System.Threading.ThreadHelper.ThreadStart_Context(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart(System.Object)
 
Error: (02/11/2016 07:32:39 PM) (Source: MsiInstaller)(User: HOME)
Description: Product: EMET 5.5 -- Error 1920. Service 'Microsoft EMET Service' (EMET_Service) failed to start.  Verify that you have sufficient privileges to start system services.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (02/11/2016 07:29:43 PM) (Source: MsiInstaller)(User: HOME)
Description: Product: EMET 5.5 -- Error 1920. Service 'Microsoft EMET Service' (EMET_Service) failed to start.  Verify that you have sufficient privileges to start system services.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (02/11/2016 07:29:08 PM) (Source: MsiInstaller)(User: HOME)
Description: Product: EMET 5.5 -- Error 1920. Service 'Microsoft EMET Service' (EMET_Service) failed to start.  Verify that you have sufficient privileges to start system services.(NULL)(NULL)(NULL)(NULL)(NULL)
 
Error: (02/11/2016 12:02:48 PM) (Source: PerfNet)(User: )
Description: 
 
Error: (02/11/2016 11:56:48 AM) (Source: PerfNet)(User: )
Description: 
 
Error: (02/11/2016 11:54:37 AM) (Source: PerfNet)(User: )
Description: 
 
=========================== Installed Programs ============================
7-Zip 9.22beta (HKLM\...\7-Zip) (Version:  - )
Acer Assist (HKLM\...\Acer Assist) (Version:  - Acer Incorporated)
Acer Crystal Eye Webcam 2.0.8 (HKLM\...\{A77255C4-AFCB-44A3-BF0F-2091A71FFD9E}) (Version: 2.0.8 - SuYin)
Acer eAudio Management (HKLM\...\{57265292-228A-41FA-9AEC-4620CBCC2739}) (Version: 3.0.3009 - CyberLink Corp.)
Acer eDataSecurity Management (HKLM\...\{A5633652-3795-4829-BB0B-644F0279E279}) (Version: 3.0.3065 - Egis Inc.)
Acer Empowering Technology (HKLM\...\{8F1B6239-FEA0-450A-A950-B05276CE177C}) (Version: 3.0.3010 - Acer Incorporated)
Acer eRecovery Management (HKLM\...\{7F811A54-5A09-4579-90E1-C93498E230D9}) (Version: 3.0.3014 - Acer Incorporated)
Acer GridVista (HKLM\...\GridVista) (Version: 2.72.317 - )
Acer Mobility Center Plug-In (HKLM\...\{11316260-6666-467B-AC34-183FCB5D4335}) (Version: 3.0.3000 - Acer Inc.)
Adobe AIR (HKLM\...\{78DFDC88-FA40-408F-8397-1D7908A6DA21}) (Version: 20.0.0.233 - Adobe Systems Incorporated) Hidden
Adobe AIR (HKLM\...\Adobe AIR) (Version: 20.0.0.233 - Adobe Systems Incorporated)
Adobe Refresh Manager (HKLM\...\{AC76BA86-0804-1033-1959-001824157129}) (Version: 1.8.0 - Adobe Systems Incorporated) Hidden
AntiLogger Free version 1.8.2.320 (HKLM\...\{A80DB23D-0618-405B-89D9-28F99814E287}_is1) (Version: 1.8.2.320 - Zemana Ltd.)
Atheros Communications Inc.® AR8121/AR8113/AR8114 Gigabit/Fast Ethernet Driver (HKLM\...\{3108C217-BE83-42E4-AE9E-A56A2A92E549}) (Version: 1.0.0.30 - Atheros Communications Inc.)
Auslogics Registry Cleaner (HKLM\...\{8D8024F1-2945-49A5-9B78-5AB7B11D7942}_is1) (Version: 5.2.0.0 - Auslogics Labs Pty Ltd)
Betternet for Windows (HKLM\...\{2E77104D-96E1-4A9C-86F2-C7CF4C70EB35}) (Version: 3.6.0.0 - Betternet Technologies Inc.)
CCleaner (HKLM\...\CCleaner) (Version: 5.14 - Piriform)
Comodo Dragon (HKLM\...\Comodo Dragon) (Version: 46.9.15.424 - Comodo)
Comodo IceDragon (HKLM\...\Comodo IceDragon) (Version: 42.0.0.25 - COMODO)
D3DX10 (HKLM\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Daum PotPlayer 1.5.44465 (HKLM\...\PotPlayer) (Version:  - )
EasyBCD 2.3 (HKLM\...\EasyBCD) (Version: 2.3 - NeoSmart Technologies)
FileHippo App Manager (HKLM\...\FileHippo.com) (Version:  - FileHippo.com)
FlashPeak Slimjet (HKLM\...\Slimjet) (Version: 7.0.8.0 - FlashPeak Inc.)
Google Chrome (HKLM\...\Google Chrome) (Version: 48.0.2564.116 - Google Inc.)
Google Update Helper (HKLM\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
HDAUDIO Soft Data Fax Modem with SmartCP (HKLM\...\CNXT_MODEM_HDA_HSF) (Version: 7.73.00.52 - Conexant Systems)
HostsMan 3.2.73 (HKLM\...\{6ED53E0C-EAC0-4F0F-947D-6BA817E4C8C3}) (Version: 3.2.73 - abelhadigital.com)
Intel® Matrix Storage Manager (HKLM\...\{9068B2BE-D93A-4C0A-861C-5E35E2C0E09E}) (Version:  - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM\...\{546f0c70-8bd1-4972-ae11-802620b7eb64}) (Version: 18.20.0 - Intel Corporation)
LastPass (uninstall only) (HKLM\...\LastPass) (Version:  - LastPass)
Launch Manager (HKLM\...\LManager) (Version:  - )
LightScribe  1.4.142.1 (HKLM\...\{CE386A4E-D0DA-4208-8235-BCE43275C694}) (Version: 1.4.142.1 - http://www.lightscribe.com) Hidden
Malwarebytes Anti-Exploit version 1.8.1.1189 (HKLM\...\Malwarebytes Anti-Exploit_is1) (Version: 1.8.1.1189 - Malwarebytes)
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Microsoft ASP.NET MVC 4 Runtime (HKLM\...\{3FE312D5-B862-40CE-8E4E-A6D8ABF62736}) (Version: 4.0.40804.0 - Microsoft Corporation)
Microsoft Baseline Security Analyzer 2.3 (HKLM\...\{C3013E88-B772-4446-A0AE-A7F37180B9F1}) (Version: 2.3.2208 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (HKLM\...\{770657D0-A123-3C07-8E44-1C83EC895118}) (Version: 8.0.50727.4053 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (HKLM\...\{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (HKLM\...\{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}) (Version: 9.0.30729.5570 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 (HKLM\...\{E503B4BF-F7BB-3D5F-8BC8-F694B1CFF942}) (Version: 9.0.21022.218 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.30319 (HKLM\...\{196BB40D-1578-3D01-B289-BEFC77A11A1E}) (Version: 10.0.30319 - Microsoft Corporation)
MSXML 4.0 SP2 (KB954430) (HKLM\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (HKLM\...\{196467F1-C11F-4F76-858B-5812ADC83B94}) (Version: 4.30.2100.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2721691) (HKLM\...\{355B5AC0-CEEE-42C5-AD4D-7F3CFD806C36}) (Version: 4.30.2114.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB2758694) (HKLM\...\{1D95BA90-F4F8-47EC-A882-441C99D30C1E}) (Version: 4.30.2117.0 - Microsoft Corporation)
MSXML 4.0 SP3 Parser (KB973685) (HKLM\...\{859DFA95-E4A6-48CD-B88E-A3E483E89B44}) (Version: 4.30.2107.0 - Microsoft Corporation)
neroxml (HKLM\...\{56C049BE-79E9-4502-BEA7-9754A3E60F9B}) (Version: 1.0.0 - Nero AG) Hidden
NVIDIA Drivers (HKLM\...\NVIDIA Drivers) (Version:  - )
NVIDIA HD Audio Driver 1.3.18.0 (HKLM\...\{B2FE1952-0186-46C3-BAEC-A80AA35AC5B8}_HDAudio.Driver) (Version: 1.3.18.0 - NVIDIA Corporation)
O2InstV3Win7UpdateV2 (HKLM\...\{74B1CEB6-B4BF-46FD-8080-CE3C1809B010}) (Version: 10 - SupportSoft) Hidden
OGA Notifier 2.0.0048.0 (HKLM\...\{B2544A03-10D0-4E5E-BA69-0362FFC20D18}) (Version: 2.0.0048.0 - Microsoft Corporation) Hidden
Panda Devices Agent (HKLM\...\{DDE3DECA-9139-4A39-9276-143ECA1DB75E}) (Version: 1.06.00 - Panda Security) Hidden
Panda Devices Agent (HKLM\...\Panda Devices Agent) (Version: 1.03.05 - Panda Security) Hidden
Panda Free Antivirus (HKLM\...\{C69E2F05-BEBD-4E57-9808-9B0CA3A2590C}) (Version: 8.04.00.0000 - Panda Security) Hidden
Panda Free Antivirus (HKLM\...\Panda Universal Agent Endpoint) (Version: 16.00.02.0000 - Panda Security)
PeerBlock 1.2 (r693) (HKLM\...\{015C5B35-B678-451C-9AEE-821E8D69621C}_is1) (Version: 1.2.0.693 - PeerBlock, LLC)
PhotoNow! (HKLM\...\{D36DD326-7280-11D8-97C8-000129760CBE}) (Version: 1.1.4619 - CyberLink Corp.)
Realtek Card Reader (HKLM\...\{5BC2B5AB-80DE-4E83-B8CF-426902051D0A}) (Version: 10.0.370.102 - Realtek Semiconductor Corp.)
Realtek High Definition Audio Driver (HKLM\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version:  - Realtek Semiconductor Corp.)
Revo Uninstaller 1.95 (HKLM\...\Revo Uninstaller) (Version: 1.95 - VS Revo Group)
runtime (HKLM\...\{D88C3E7C-1DA6-4AD7-97FC-75BC8705B266}) (Version: 1.0.0 - immunet) Hidden
Speccy (HKLM\...\Speccy) (Version: 1.28 - Piriform)
swMSM (HKLM\...\{612C34C7-5E90-47D8-9B5C-0F717DD82726}) (Version: 12.0.0.1 - Adobe Systems, Inc) Hidden
Synaptics Pointing Device Driver (HKLM\...\SynTPDeinstKey) (Version: 11.1.4.0 - Synaptics)
TAP-Windows 9.21.1 (HKLM\...\TAP-Windows) (Version: 9.21.1 - )
Tixati (HKLM\...\tixati) (Version:  - )
Ultra Defragmenter (HKLM\...\UltraDefrag) (Version: 6.1.0 - UltraDefrag Development Team)
VPN Watcher (HKLM\...\{0F8B2A77-9740-4086-A037-93BAA30EB99E}) (Version: 2.0.4 - UGD Software)
VS10Runtime (HKLM\...\{A6EE99EA-420C-4FA6-8A7C-FDB60D278855}) (Version: 1.0.0 - immunet) Hidden
Winbond CIR Device Drivers (HKLM\...\{10F498FF-5392-4DF3-8F73-FE172A9F3800}) (Version: 7.60.1012 - Winbond Electronics Corporation)
Windows Media Player Firefox Plugin (HKLM\...\{69FDFBB6-351D-4B8C-89D8-867DC9D0A2A4}) (Version: 1.0.0.8 - Microsoft Corp)
WinPatrol (HKLM\...\{6A206A04-6BC1-411B-AA04-4E52EDEEADF2}) (Version: 33.6.2015.18 - Ruiware)
WOT for Internet Explorer (HKLM\...\{1D10C273-3F95-42A2-8371-AB6B1F59821B}) (Version: 10.12.20.0 - WOT Services Oy)
ZoneAlarm Firewall (HKLM\...\{5734A45B-5BB8-4B1F-942C-0EEE51517508}) (Version: 14.1.011.000 - Check Point Software Technologies Ltd.) Hidden
ZoneAlarm Free Firewall (HKLM\...\ZoneAlarm Free Firewall) (Version: 14.1.011.000 - Check Point)
ZoneAlarm Security (HKLM\...\{08592EE0-E492-47FF-B711-1588BFDE0991}) (Version: 14.1.011.000 - Check Point Software Technologies Ltd.) Hidden
 
========================= Memory info: ===================================
Percentage of memory in use: 50%
Total physical RAM: 3066.87 MB
Available physical RAM: 1523.97 MB
Total Virtual: 6132.05 MB
Available Virtual: 4091.8 MB
 
========================= Partitions: =====================================
1 Drive c: (ACER) (Fixed) (Total:144.04 GB) (Free:52.56 GB) NTFS
2 Drive d: (DATA) (Fixed) (Total:140.5 GB) (Free:27.62 GB) NTFS
 
========================= Users: ========================================
User accounts for \\HOME
 
Administrator            Guest                    Tinky                    
 
 
**** End of log ****
 
 

Edited by hamluis, 24 February 2016 - 11:50 AM.


#4 hamluis

hamluis

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Posted 24 February 2016 - 12:25 PM

Suggestions:

 

  a.  Uninstall Auslogics Registry Cleaner.  BC does not support the use of "optimizers/registry cleaners", see Registry Cleaner, Animal - http://www.bleepingcomputer.com/forums/t/526247/tune-up-utilities-2014-problem/?p=3303494 .

 

Uninstall the Betternet program and keep it uninstalled, for the time being. 

 

  b.  Uninstall all  Zone Alarm applications and all Panda software.  Duplicate installations of the same type (AV and firewall) will not create more secure system and will cause unforeseen Windows/system problems.  Reinstall one (your choice), then update it and run a full system scan.

 

  c.  Run the chkdsk /r command, see Chkdsk From Command Prompt, Win 7 - http://www.bleepingcomputer.com/forums/t/496613/contextmenu-is-causing-explorerexe-to-crash/?p=3067880 .

 

  d.  Run the sfc /scannow command, see Run sfc /scannow command prompt, Aura - http://www.bleepingcomputer.com/forums/t/579699/missing-uxthemedll-file/?p=3736491

 

Louis






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