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WordDocument W97m/downloader.aiw


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9 replies to this topic

#1 worryd

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Posted 20 February 2016 - 04:30 PM

File deleted-WordDocument

W97m/DOWNLOADER.aiw

C;/Windows/TEMP/tmp000043f7/tmp00000...

 

This is the info from McAfee when it detects and deletes this file many times a day, although the file name in bold is different every time.  I spent over an hour on the phone with McAfee support, but they have no idea what is creating the file, could not delete it without it recreating itself, and suggested that I restore the computer.  It does not seem to be causing any other problems, but it is annoying (the log shows that it was deleted 976 times one month) and I thought maybe someone here could help me.  

 

The first detection was on 6/23/15 and I do not see any programs that were installed between 6/2 and 7/6/15.  The McAfee log does show a detection on 6/30/15 of Artemis 36268DBEB009, with successful removal.  Other than that the log only shows the W97m file deletions.since then.

 

I'm running Windows7 Home Premium, SP1. Today I ran CCleaner and Malwarebytes Anti-Malware (and I do not remember what I tried last June)  Malwarebytes did not quarantine anything.

 

Does anyone have some suggestions for a novice?

thank you

Debbie


Edited by hamluis, 20 February 2016 - 04:36 PM.
Moved from Win 7 to Am I Infected - Hamluis.


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#2 buddy215

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Posted 20 February 2016 - 05:24 PM

Welcome to BC...

 

Download AdwCleaner by Xplode onto your desktop.

  • Close all open programs and internet browsers.
  • Double click on adwcleaner.exe to run the tool.
  • Click on Scan button.
  • When the scan has finished click on Clean button.
  • Your computer will be rebooted automatically. A text file will open after the restart.
  • Please post the contents of that logfile with your next reply.
  • You can find the logfile at C:\AdwCleaner[S1].txt as well.
  • download Junkware Removal Tool to your desktop.
  • Shut down your protection software now to avoid potential conflicts.
  • Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".
  • The tool will open and start scanning your system.
  • Please be patient as this can take a while to complete depending on your system's specifications.
  • On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
  • Post the contents of JRT.txt into your next message
  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the esetonlinebtn.png button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the esetsmartinstaller_enu.png icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Click the Back button.
  • Click the Finish button.
  • NOTE:Sometimes if ESET finds no infections it will not create a log.

 

After running the above scans and posting their results, do this:

 

Post the three lists mentioned below using CCleaner.

Open CCleaner and click on Tools. Choose Startups. On that page you will see a list of Windows Startups and at the top tabs for each browser and Scheduled Tasks.

At the bottom right of that page you will see a button when clicked will allow you to Copy and Paste the list of Windows Startups and Scheduled Tasks into your next

post. Please do that.

 

Open CCleaner and click on Tools. Choose Uninstall. On that page you will see a list of programs installed on your computer and at the bottom right of that page you

will see a button when clicked will allow you to Copy and Paste that list in your next post. Please do that.

 


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#3 worryd

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Posted 21 February 2016 - 07:39 AM

Thank you so much for your thorough instructions.  I will start the scans now and get back to you.

Debbie



#4 worryd

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Posted 21 February 2016 - 04:20 PM

# AdwCleaner v5.035 - Logfile created 21/02/2016 at 07:47:38
# Updated 18/02/2016 by Xplode
# Database : 2016-02-20.3 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Michelle - MICHELLE-HP
# Running from : C:\Users\Michelle\Downloads\AdwCleaner.exe
# Option : Scan
 
***** [ Services ] *****
 
 
***** [ Folders ] *****
 
Folder Found : C:\Program Files (x86)\Driver Manager
Folder Found : C:\ProgramData\Driver Manager
Folder Found : C:\ProgramData\driver whiz
 
***** [ Files ] *****
 
File Found : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\eBay.lnk
 
***** [ DLL ] *****
 
 
***** [ Shortcuts ] *****
 
 
***** [ Scheduled tasks ] *****
 
 
***** [ Registry ] *****
 
Key Found : HKLM\SOFTWARE\Classes\Interface\{7697BC38-D0FA-454B-AC75-968B4CCABFCE}
Key Found : [x64] HKLM\SOFTWARE\Classes\Interface\{7697BC38-D0FA-454B-AC75-968B4CCABFCE}
Key Found : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B374AD8D-C1AA-4C01-B3FE-70282B490534}
Key Found : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B374AD8D-C1AA-4C01-B3FE-70282B490534}
Key Found : [x64] HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{B374AD8D-C1AA-4C01-B3FE-70282B490534}
 
***** [ Web browsers ] *****
 
 
########## EOF - C:\AdwCleaner\AdwCleaner[S1].txt - [1305 bytes] ##########
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.3 (02.09.2016)
Operating System: Windows 7 Home Premium x64 
Ran by Michelle (Administrator) on Sun 02/21/2016 at  8:20:50.47
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
 
 
File System: 47 
 
Successfully deleted: C:\Users\Michelle\AppData\Local\{6E41AC44-F718-4642-8D04-49E4F1EBDD56} (Empty Folder)
Successfully deleted: C:\Users\Michelle\AppData\Local\{6EC4ABA0-D173-431E-8201-A63B456DABD0} (Empty Folder)
Successfully deleted: C:\Users\Michelle\AppData\Local\{9F541962-8C7B-4688-84C2-6416AFF06916} (Empty Folder)
Successfully deleted: C:\Users\Michelle\AppData\Local\{FBDC41DD-D27D-4B92-B90E-1EF5759BAB22} (Empty Folder)
Successfully deleted: C:\Program Files (x86)\GUT6345.tmp (File) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1GNI17Q9 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2E35N51A (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5TP7QC5O (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6E0BHVE4 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8O7V3EKH (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8V7VO6PL (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AA0REP3R (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BLX5BZVR (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KD26TZ4L (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NUEXW67T (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\O4VPU89T (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OJ5STPJQ (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T2G3H1NL (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TQYKZIJG (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\W8JN4ZPS (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YC85EJT5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YML2UVD3 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\0PS72R2M (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\1GNI17Q9 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\2E35N51A (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\5TP7QC5O (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\62AXOPQ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\6E0BHVE4 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8O7V3EKH (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8V7VO6PL (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\AA0REP3R (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\BLX5BZVR (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FZG8CKJ5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\KD26TZ4L (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\LIXMVQOA (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\NUEXW67T (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\O4VPU89T (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\OJ5STPJQ (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\T2G3H1NL (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TQYKZIJG (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\W8JN4ZPS (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YC85EJT5 (Temporary Internet Files Folder) 
Successfully deleted: C:\Windows\System32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\YML2UVD3 (Temporary Internet Files Folder) 
 
 
 
Registry: 4 
 
Successfully deleted: HKCU\Software\Microsoft\Windows\CurrentVersion\Run\\GoogleChromeAutoLaunch_D767CAD71DA7DD1CDFD0D3EF6D1B23BA (Registry Value) 
Successfully deleted: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{7BC6D922-8D7F-4E7C-B6D5-6610501DE187} (Registry Key)
Successfully deleted: HKLM\Software\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
Successfully deleted: HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} (Registry Key)
 
 
 
 
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 02/21/2016 at  8:24:19.52
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
 
 
NO threats were found by ESET Online Scanner
 
 
CCleaner Install files
 
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7-Zip 15.05 beta x64 7/6/2015
Adobe Acrobat Reader DC Adobe Systems Incorporated 2/20/2016 193 MB 15.010.20056
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CinemaNow Media Manager CinemaNow, Inc. 1/12/2011 11.7 MB 1.9.1.105
Cisco Connect Cisco Consumer Products LLC 10/1/2012 1.3.11006.1
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Design 20-20 Technologies 4/15/2014 4.83 GB 10.3.1.38
DVD Menu Pack for HP MediaSmart Video Hewlett-Packard 1/12/2011 101 MB 4.1.4030
Emsisoft Anti-Malware Emsisoft Ltd 12/10/2014 228 MB 9.0
Epson CreativeZone 1/25/2011
Epson Easy Photo Print 2 SEIKO EPSON CORPORATION 1/25/2011 2.2.3.1
Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser) SEIKO EPSON CORPORATION 1/25/2011 1.00.0000
Epson Easy Photo Print Plug-in for Windows Live Photo Gallery SEIKO EPSON Corporation 1/25/2011
Epson Event Manager SEIKO EPSON CORPORATION 1/25/2011 40.5 MB 2.40.0004
Epson FAX Utility SEIKO EPSON CORPORATION 8/29/2013 1.10.00
Epson PC-FAX Driver 1/25/2011
EPSON Scan Seiko Epson Corporation 1/6/2016
EPSON WorkForce 840 Series Printer Uninstall SEIKO EPSON Corporation 1/25/2011
EpsonNet Print SEIKO EPSON CORPORATION 8/29/2013 2.4j
EpsonNet Setup 3.3 SEIKO EPSON CORPORATION 1/6/2016 3.3b
Google Chrome Google Inc. 1/16/2013 48.0.2564.116
Google Toolbar for Internet Explorer Google Inc. 12/18/2015 7.5.7210.1528
HP Advisor Hewlett-Packard 1/20/2011 54.5 MB 3.4.12850.3526
HP Games WildTangent 1/12/2011 1.0.1.3
HP LaserJet Professional P1100-P1560-P1600 Series 2/23/2013
HP MAINSTREAM KEYBOARD Hewlett-Packard 1/12/2011 1.4.3.0
HP MediaSmart CinemaNow 2.0 Hewlett-Packard 1/12/2011 96.6 MB 2.0
HP MediaSmart DVD Hewlett-Packard 1/12/2011 98.9 MB 4.1.4229
HP MediaSmart Music Hewlett-Packard 1/12/2011 73.1 MB 4.1.4301
HP MediaSmart Photo Hewlett-Packard 1/12/2011 261 MB 4.1.4211
HP MediaSmart SmartMenu Hewlett-Packard 1/12/2011 2.02 MB 3.1.1.12
HP MediaSmart Video Hewlett-Packard 1/12/2011 302 MB 4.1.4214
HP MediaSmart/TouchSmart Netflix Hewlett-Packard 1/12/2011 9.61 MB 1.0.3.0
HP Odometer Hewlett-Packard 1/12/2011 48.0 KB 2.10.0000
HP Setup Hewlett-Packard 1/12/2011 8.1.4186.3400
HP Support Assistant Hewlett-Packard Company 12/28/2015 65.1 MB 8.1.40.3
HP Support Information Hewlett-Packard 1/12/2011 156 KB 10.1.0002
HP Support Solutions Framework Hewlett-Packard Company 12/28/2015 5.69 MB 12.0.30.219
HP Update Hewlett-Packard 1/12/2011 2.97 MB 5.002.003.003
HP Vision Hardware Diagnostics Hewlett-Packard 1/12/2011 11.2 MB 2.1.2.27173
Hulu Desktop Hulu LLC 1/19/2011 0.9.13
ICCHelp UPS 2/23/2015 39.8 MB 18.00.0000
Intel® Management Engine Components Intel Corporation 2/20/2016 6.0.0.1179
Intel® Rapid Storage Technology Intel Corporation 2/20/2016 10.5.0.1026
Java 8 Update 40 Oracle Corporation 3/4/2015 9.10 MB 8.0.400
LabelPrint CyberLink Corp. 1/12/2011 230 MB 2.5.2823
LightScribe System Software LightScribe 1/12/2011 24.5 MB 1.18.15.1
Linksys EasyLink Advisor Linksys By Cisco Systems 1/20/2011
LTCM Client Leader Technologies Inc. 1/25/2011
Malwarebytes Anti-Malware version 2.2.0.1024 Malwarebytes 2/19/2016 66.0 MB 2.2.0.1024
McAfee Browser Protection Service McAfee, Inc. 5/13/2014 72.3 MB 6.0.3.138
McAfee Firewall Protection Service McAfee, Inc. 5/13/2014 6.0.3.138
McAfee Virus and Spyware Protection Service McAfee, Inc. 4/7/2014 6.0.3.127
Merillat 20-20 Catalogs 4/25/2013
Merillat Order Form 20-20 Technologies inc. 8/28/2013 1.40 MB 10.31.38
MerillatOrderForm 20-20 Technologies inc. 4/25/2013 1.00.000
Microsoft .NET Framework 4.6.1 Microsoft Corporation 11/8/2010 38.8 MB 4.6.01055
Microsoft Office 2007 Primary Interop Assemblies Microsoft Corporation 2/24/2013 8.50 MB 12.0.4518.1014
Microsoft Office 2010 Microsoft Corporation 9/12/2013 8.27 MB 14.0.4763.1000
Microsoft Office Enterprise 2007 Microsoft Corporation 1/3/2012 12.0.6612.1000
Microsoft Office File Validation Add-In Microsoft Corporation 5/14/2014 10.9 MB 14.0.5130.5003
Microsoft Outlook 2010 Microsoft Corporation 1/17/2014 14.0.7015.1000
Microsoft Silverlight Microsoft Corporation 1/13/2016 547 MB 5.1.41212.0
Microsoft SQL Server 2005 Microsoft Corporation 5/29/2014
Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Corporation 1/19/2011 1.72 MB 3.1.0000
Microsoft SQL Server Compact 3.5 SP1 x64 English Microsoft Corporation 1/21/2011 3.69 MB 3.5.5692.0
Microsoft SQL Server Compact 3.5 SP2 ENU Microsoft Corporation 1/16/2013 3.39 MB 3.5.8080.0
Microsoft SQL Server Native Client Microsoft Corporation 5/30/2014 5.83 MB 9.00.5000.00
Microsoft SQL Server Setup Support Files (English) Microsoft Corporation 5/30/2014 24.4 MB 9.00.5000.00
Microsoft SQL Server VSS Writer Microsoft Corporation 5/30/2014 1.10 MB 9.00.5000.00
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 Microsoft Corporation 1/24/2011 260 KB 8.0.50727.4053
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 Microsoft Corporation 1/24/2011 250 KB 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable Microsoft Corporation 6/17/2011 300 KB 8.0.59193
Microsoft Visual C++ 2005 Redistributable (x64) Microsoft Corporation 1/24/2011 616 KB 8.0.61000
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 Microsoft Corporation 5/6/2011 580 KB 8.0.51011
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 Microsoft Corporation 5/6/2011 790 KB 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 Microsoft Corporation 5/6/2011 598 KB 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Corporation 1/12/2011 788 KB 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 Microsoft Corporation 1/12/2011 788 KB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Corporation 6/17/2011 788 KB 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Microsoft Corporation 1/12/2011 596 KB 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Corporation 1/12/2011 596 KB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 6/17/2011 600 KB 9.0.30729.6161
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 Microsoft Corporation 10/17/2014 13.8 MB 10.0.40219
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 Microsoft Corporation 10/17/2014 11.1 MB 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 Microsoft Corporation 2/11/2015 20.5 MB 11.0.61030.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 Microsoft Corporation 2/11/2015 17.3 MB 11.0.61030.0
Microsoft Visual Studio 2005 Tools for Office Runtime Microsoft Corporation 2/23/2013
Microsoft Visual Studio 2010 Tools for Office Runtime (x64) Microsoft Corporation 10/17/2014 10.0.50903
Microsoft Works 6-9 Converter Microsoft Corporation 6/13/2012 1.17 MB 14.0.6120.5002
Movie Theme Pack for HP MediaSmart Video Hewlett-Packard 1/12/2011 429 MB 4.1.4030
Mozilla Firefox 35.0 (x86 en-US) Mozilla 1/19/2015 83.1 MB 35.0
Mozilla Maintenance Service Mozilla 1/19/2015 326 KB 35.0
MSXML 4.0 SP2 (KB954430) Microsoft Corporation 1/21/2011 1.27 MB 4.20.9870.0
MSXML 4.0 SP2 (KB973688) Microsoft Corporation 1/21/2011 1.33 MB 4.20.9876.0
MSXML 4.0 SP2 Parser and SDK Microsoft Corporation 1/19/2011 1.22 MB 4.20.9818.0
MSXML 4.0 SP3 Parser Microsoft Corporation 1/21/2011 1.47 MB 4.30.2100.0
MSXML 4.0 SP3 Parser (KB2721691) Microsoft Corporation 7/11/2012 1.53 MB 4.30.2114.0
MSXML 4.0 SP3 Parser (KB2758694) Microsoft Corporation 1/9/2013 1.54 MB 4.30.2117.0
MSXML 4.0 SP3 Parser (KB973685) Microsoft Corporation 1/24/2011 1.53 MB 4.30.2107.0
PDF Complete Special Edition PDF Complete, Inc 1/12/2011 3.5.111
PhotoNow! CyberLink Corp. 1/12/2011 34.2 MB 1.1.6904
PictureMover Hewlett-Packard Company 1/12/2011 61.5 MB 3.5.0.28
PlayReady PC Runtime amd64 Microsoft Corporation 1/12/2011 2.05 MB 1.3.0
Power2Go CyberLink Corp. 1/12/2011 169 MB 6.1.4022
PowerChute Personal Edition 3.0.2 Schneider Electric 7/24/2012 80.1 MB 3.0.2
PowerDirector CyberLink Corp. 1/12/2011 854 MB 8.0.2906
PressReader NewspaperDirect Inc. 1/12/2011 8.18 MB 5.10.621.0
QuickBooks File Doctor Intuit 7/29/2013 65.3 MB 3.5.5
QuickBooks Pro 2010 Intuit Inc. 3/3/2013 20.0.4017.807
QuickBooks Pro 2013 Intuit Inc. 2/23/2013 23.0.4004.2305
QuickTime 7 Apple Inc. 8/1/2015 70.3 MB 7.77.80.95
Realtek High Definition Audio Driver Realtek Semiconductor Corp. 12/30/2013 6.0.1.7083
Sentinel Protection Installer 7.5.0 SafeNet, Inc. 1/21/2011 1.16 MB 7.5.0
UPS WorldShip UPS 2/23/2015 18.0
Visual Studio Tools for the Office system 3.0 Runtime Microsoft Corporation 2/23/2013
WebHelp UPS 5/29/2014 17.00.0000
Wibu Share 64 Dll 20-20 Technologies 1/16/2013 11.2 MB 1.0.0
Windows Live Essentials Microsoft Corporation 2/7/2011 15.4.3502.0922
Windows Live Mesh ActiveX Control for Remote Connections Microsoft Corporation 2/7/2011 5.57 MB 15.4.5722.2
Windows Live Sync Microsoft Corporation 1/19/2011 2.78 MB 14.0.8089.726
Winmail Opener 1.6 Eolsoft 2/3/2015 1.6
Zinio Reader 4 Zinio LLC 1/12/2011 4.0.2811
 
 
 
CCleaner Scheduled Tasks
 
Yes Task CCleanerSkipUAC Piriform Ltd "C:\Program Files\CCleaner\CCleaner.exe" $(Arg0)
Yes Task GoogleUpdateTaskMachineCore Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task HPCeeScheduleForMichelle Hewlett-Packard C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe HPCeeScheduleForMichelle (null)
Yes Task HPOSIAPP64 "%ProgramFiles(x86)%\Hewlett-Packard\HP MAINSTREAM KEYBOARD\ModLEDKey.exe"
Yes Task ServicePlan Hewlett-Packard Company "C:\Program Files (x86)\Hewlett-Packard\HP Setup\RemEngine.exe" ServicePlan ShowMessageTask15D
Yes Task {0C6423FC-B540-48CD-96E2-2595B3C647DB} SEIKO EPSON CORP. C:\Windows\twain_32\escndv\escndv.exe
Yes Task {4C3AD55B-DDD2-4EEE-B070-094055060F2E} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CPFLLPOA\MCM12R3.exe" -d C:\Users\Michelle\Desktop
Yes Task {5682D37F-6DED-41E8-8B09-959C5933A560} Microsoft Corporation C:\Windows\system32\pcalua.exe -a E:\autorun.exe -d E:\ -c [open][1] "Setup.exe"
Yes Task {5A94FC6E-9971-468E-8D4B-018A146F56FB} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Michelle\Downloads\MCD12R9.exe -d C:\Users\Michelle\Downloads
Yes Task {5DF55D45-AD90-4C99-93C5-74CB79DC0673} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\94K512UO\ME12R3.exe" -d C:\Users\Michelle\Desktop
Yes Task {63C8F793-562B-4F75-AB2D-F25B2C8A75A7} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WO9DPP1G\MCS12R3.exe" -d C:\Users\Michelle\Desktop
Yes Task {7C31838D-6D11-47E6-916F-125C5D4A99AC} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E3RB64TX\upd-PCL6-X64-5_2_0_8874[1].exe" -d C:\Users\Michelle\Desktop
Yes Task {8347D02E-7801-4B9C-9C51-309639054E11} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9TLAVFJM\MB11R4.exe" -d C:\Users\Michelle\Desktop
Yes Task {8A3AA816-0FBE-4AD3-BD27-5E4D8620596C} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Michelle\Desktop\lj1000hostbased-en.exe -d C:\Users\Michelle\Desktop
Yes Task {A2884691-F253-41CC-A4F8-7D89475F244F} SEIKO EPSON CORP. C:\Windows\twain_32\escndv\escndv.exe
Yes Task {CE608856-3A9F-4469-B7F6-74FF7F426B40} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Michelle\Downloads\MB12R2.exe -d C:\Users\Michelle\Downloads
Yes Task {CFE95831-11FD-48FD-8BA3-3C777AA5B42B} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CPFLLPOA\MCD12R3.exe" -d C:\Users\Michelle\Desktop
Yes Task {EADFDAB9-3CDF-4DE0-835F-26A0E2C57D76} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Michelle\Downloads\MCS12R9.exe -d C:\Users\Michelle\Downloads
Yes Task {F671F84A-72FB-4D2C-9583-4AD300920CAA} C:\Users\Michelle\Downloads\MB12R2.exe
 
 
 
CCleaner Startup
 
Yes HKCU:Run Adobe Acrobat Synchronizer "C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe"
Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
No HKCU:Run HPAdvisorDock Hewlett-Packard C:\Program Files (x86)\Hewlett-Packard\HP Advisor\DOCK\HPAdvisorDock.exe
Yes HKCU:Run HydraVisionDesktopManager AMD "C:\Program Files (x86)\ATI Technologies\HydraVision\HydraDM.exe"
Yes HKCU:Run swg Google Inc. "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKCU:Run WorkForce 840(Network) (Copy 1) SEIKO EPSON CORPORATION C:\Windows\system32\spool\DRIVERS\x64\3\E_IATIGMA.EXE /FU "C:\Windows\TEMP\E_S730D.tmp" /EF "HKCU"
Yes HKLM:Run BATINDICATOR Hewlett-Packard C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\BATINDICATOR.exe
Yes HKLM:Run BCSSync Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
Yes HKLM:Run Display Schneider Electric C:\Program Files (x86)\APC\PowerChute Personal Edition\DataCollectionLauncher.exe
Yes HKLM:Run EEventManager SEIKO EPSON CORPORATION "C:\Program Files (x86)\Epson Software\Event Manager\EEventManager.exe"
Yes HKLM:Run emsisoft anti-malware Emsisoft Ltd "c:\program files (x86)\emsisoft anti-malware\a2guard.exe" /d=60
Yes HKLM:Run FUFAXSTM SEIKO EPSON CORPORATION "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe"
Yes HKLM:Run GrooveMonitor Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
Yes HKLM:Run HP Software Update Hewlett-Packard c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run hpsysdrv Hewlett-Packard c:\program files (x86)\hewlett-packard\HP odometer\hpsysdrv.exe
Yes HKLM:Run IAStorIcon Intel Corporation C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
Yes HKLM:Run Intuit SyncManager Intuit Inc. All rights reserved. C:\Program Files (x86)\Common Files\Intuit\Sync\IntuitSyncManager.exe  startup
Yes HKLM:Run LaunchHPOSIAPP Hewlett-Packard C:\Program Files (x86)\Hewlett-Packard\HP MAINSTREAM KEYBOARD\LaunchApp.exe
Yes HKLM:Run LTCM Client Leader Technologies Inc. C:\Program Files (x86)\LTCM Client\ltcmClient.exe /startup
Yes HKLM:Run Microsoft Default Manager Microsoft Corporation "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
No HKLM:Run MSN Toolbar "C:\Program Files (x86)\MSN Toolbar\Platform\4.0.0417.0\mswinext.exe"
Yes HKLM:Run MVS Splash McAfee, Inc. "C:\Program Files (x86)\McAfee\Managed VirusScan\DesktopUI\XTray.exe"
Yes HKLM:Run NA1Messenger United Parcel Service C:\UPS\WSTD\UPSNA1Msgr.exe
Yes HKLM:Run nmctxth Cisco Systems, Inc. "C:\Program Files (x86)\Common Files\Pure Networks Shared\Platform\nmctxth.exe"
Yes HKLM:Run PDF Complete PDF Complete Inc C:\Program Files (x86)\PDF Complete\pdfsty.exe
Yes HKLM:Run QuickTime Task Apple Inc. "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run RTHDVCPL Realtek Semiconductor "C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe" -s
Yes HKLM:Run SmartMenu Hewlett-Packard Company C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background
Yes HKLM:Run StartCCC Advanced Micro Devices, Inc. "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\amd64\CLIStart.exe" MSRun
Yes Startup Common 20-20 Shortcut Bar.lnk MKS Informatique C:\Program Files (x86)\20-20 Technologies\2020Design\mswin\60\scbar.exe
Yes Startup Common APC UPS Status.lnk Schneider Electric C:\Program Files (x86)\APC\PowerChute Personal Edition\Display.exe
Yes Startup Common CodeMeter Control Center.lnk WIBU-SYSTEMS AG C:\Program Files (x86)\CodeMeter\Runtime\bin\CodeMeterCC.exe
Yes Startup Common Intuit Data Protect.lnk Intuit Inc. C:\Program Files (x86)\Common Files\Intuit\DataProtect\IntuitDataProtect.exe
Yes Startup Common QuickBooks Update Agent.lnk Intuit Inc. C:\Program Files (x86)\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe
Yes Startup Common QuickBooks_Standard_21.lnk Intuit Inc. C:\Program Files (x86)\Intuit\QuickBooks 2013\QBW32.EXE
Yes Startup Common UPS WorldShip Messaging Utility.lnk United Parcel Service, Inc. C:\UPS\WSTD\WSTDMessaging.exe
Yes Startup Common UPS WorldShip PLD Reminder Utility.lnk UPS C:\UPS\WSTD\wstdPldReminder.exe
 
 
 


#5 buddy215

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Posted 21 February 2016 - 07:49 PM

I'm assuming this is a busy work computer that is using UPS and the printer(s) daily so I left those in the startups

 

Emsisoft Anti-Malware Emsisoft Ltd 12/10/2014 228 MB 9.0 (Is this up to date or abandoned?)

McAfee Virus and Spyware Protection Service McAfee, Inc. 4/7/2014 6.0.3.127 (Is this up to date or abandoned?)

 

Uninstall these programs:

Google Toolbar for Internet Explorer Google Inc. 12/18/2015 7.5.7210.1528
HP Advisor Hewlett-Packard 1/20/2011 54.5 MB 3.4.12850.3526
HP Games WildTangent 1/12/2011 1.0.1.3
Hulu Desktop Hulu LLC 1/19/2011 0.9.13
Java 8 Update 40 Oracle Corporation 3/4/2015 9.10 MB 8.0.400
McAfee Browser Protection Service McAfee, Inc. 5/13/2014 72.3 MB 6.0.3.138
McAfee Firewall Protection Service McAfee, Inc. 5/13/2014 6.0.3.138
Mozilla Firefox 35.0 (x86 en-US) Mozilla 1/19/2015 83.1 MB 35.0 (Or update to 44.0.2)
Mozilla Maintenance Service Mozilla 1/19/2015 326 KB 35.0
Windows Live Essentials Microsoft Corporation 2/7/2011 15.4.3502.0922
 
Disable these Scheduled Tasks: Use CCleaner by clicking on each item and choose Disable on the right.
Yes Task GoogleUpdateTaskMachineCore Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /c
Yes Task GoogleUpdateTaskMachineUA Google Inc. C:\Program Files (x86)\Google\Update\GoogleUpdate.exe /ua /installsource scheduler
Yes Task HPCeeScheduleForMichelle Hewlett-Packard C:\Program Files (x86)\Hewlett-Packard\HP Ceement\HPCEE.exe HPCeeScheduleForMichelle (null)
Yes Task ServicePlan Hewlett-Packard Company "C:\Program Files (x86)\Hewlett-Packard\HP Setup\RemEngine.exe" ServicePlan ShowMessageTask15D
Yes Task {4C3AD55B-DDD2-4EEE-B070-094055060F2E} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CPFLLPOA\MCM12R3.exe" -d C:\Users\Michelle\Desktop
Yes Task {5682D37F-6DED-41E8-8B09-959C5933A560} Microsoft Corporation C:\Windows\system32\pcalua.exe -a E:\autorun.exe -d E:\ -c [open][1] "Setup.exe"
Yes Task {5A94FC6E-9971-468E-8D4B-018A146F56FB} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Michelle\Downloads\MCD12R9.exe -d C:\Users\Michelle\Downloads
Yes Task {5DF55D45-AD90-4C99-93C5-74CB79DC0673} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\94K512UO\ME12R3.exe" -d C:\Users\Michelle\Desktop
Yes Task {63C8F793-562B-4F75-AB2D-F25B2C8A75A7} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\WO9DPP1G\MCS12R3.exe" -d C:\Users\Michelle\Desktop
Yes Task {7C31838D-6D11-47E6-916F-125C5D4A99AC} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\E3RB64TX\upd-PCL6-X64-5_2_0_8874[1].exe" -d C:\Users\Michelle\Desktop
Yes Task {8347D02E-7801-4B9C-9C51-309639054E11} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\9TLAVFJM\MB11R4.exe" -d C:\Users\Michelle\Desktop
Yes Task {8A3AA816-0FBE-4AD3-BD27-5E4D8620596C} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Michelle\Desktop\lj1000hostbased-en.exe -d C:\Users\Michelle\Desktop
Yes Task {CE608856-3A9F-4469-B7F6-74FF7F426B40} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Michelle\Downloads\MB12R2.exe -d C:\Users\Michelle\Downloads
Yes Task {CFE95831-11FD-48FD-8BA3-3C777AA5B42B} Microsoft Corporation C:\Windows\system32\pcalua.exe -a "C:\Users\Michelle\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\CPFLLPOA\MCD12R3.exe" -d C:\Users\Michelle\Desktop
Yes Task {EADFDAB9-3CDF-4DE0-835F-26A0E2C57D76} Microsoft Corporation C:\Windows\system32\pcalua.exe -a C:\Users\Michelle\Downloads\MCS12R9.exe -d C:\Users\Michelle\Downloads
Yes Task {F671F84A-72FB-4D2C-9583-4AD300920CAA} C:\Users\Michelle\Downloads\MB12R2.exe
 
Disable these Windows Startups: Use CCleaner by clicking on each item and choosing Disable on the right.
Yes HKCU:Run Adobe Acrobat Synchronizer "C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\AdobeCollabSync.exe"
Yes HKCU:Run CCleaner Monitoring Piriform Ltd "C:\Program Files\CCleaner\CCleaner64.exe" /MONITOR
Yes HKCU:Run swg Google Inc. "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
Yes HKLM:Run emsisoft anti-malware Emsisoft Ltd "c:\program files (x86)\emsisoft anti-malware\a2guard.exe" /d=60 (If you have paid for this and it is up to date...do not Disable)
Yes HKLM:Run GrooveMonitor Microsoft Corporation "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
Yes HKLM:Run HP Software Update Hewlett-Packard c:\Program Files (x86)\HP\HP Software Update\HPWuSchd2.exe
Yes HKLM:Run MVS Splash McAfee, Inc. "C:\Program Files (x86)\McAfee\Managed VirusScan\DesktopUI\XTray.exe"
Yes HKLM:Run QuickTime Task Apple Inc. "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
Yes HKLM:Run SmartMenu Hewlett-Packard Company C:\Program Files\Hewlett-Packard\HP MediaSmart\SmartMenu.exe /background
 
After doing all of the above and rebooting....please let me know what problem(s) remain
 

“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#6 worryd

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Posted 22 February 2016 - 08:40 AM

There were no deletions showing up this morning, so I did a happy dance.  

 

But, now there have been two deletions in the last two hours.  : (

 

Debbie



#7 worryd

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Posted 22 February 2016 - 08:42 AM

I forgot to tell you that McAfee and Emsisoft are both up to date.



#8 buddy215

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Posted 22 February 2016 - 09:15 AM

You said you had run a scan using MBAM last year...don't know if you have run one since. I'm not sure what you mean

by two deletions. Is one of your security programs deleting something? 

 

Run a scan using MBAM and using the settings below.

 

  • Once MBAM opens, when it says Your databases are out of date, click the Fix Now button.
  • Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box for Scan for rootkits.
  • Click the Scan tab at the top of the program window, select Threat Scan and click the Scan Now button.
  • If you receive a message that updates are available, click the Update Now button (the update will be downloaded, installed, and the scan will start).
  • When MBAM is finished scanning it will display a screen that displays any malware that it has detected.
  • Click the Remove Selected button.
  • MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so.
  • While still on the Scan tab, click the link for View detailed log, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
  • The log is automatically saved by MBAM and can also be viewed by clicking the History tab and then selecting Application Logs.

POST THE LOG FOR  REVIEW.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”

#9 worryd

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Posted 22 February 2016 - 10:18 AM

Yes, sorry - it has been a long time since the original post.  McAfee Security As A Service keeps deleting the file: 

File deleted-WordDocument

W97m/DOWNLOADER.aiw

C;/Windows/TEMP/tmp000043f7/tmp00000...

This is the info from McAfee when it detects and deletes this file many times a day, although the file name in bold is different every time.it recreates itself.

/////////////////////////////////////////////////////////////////////////////////////////////////////////////

I enabled "scan for rootkits" and ran another Malwarebytes Anti-Malware Premium scan.  Nothing was found.

Hare are the txt files

 

Malwarebytes Anti-Malware

www.malwarebytes.org
 
Scan Date: 2/22/2016
Scan Time: 9:33 AM
Logfile: Feb 22 Malwarebytes aoolication log.txt
Administrator: Yes
 
Version: 2.2.0.1024
Malware Database: v2016.02.22.03
Rootkit Database: v2016.02.17.01
License: Premium
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
 
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Michelle
 
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 420126
Time Elapsed: 20 min, 11 sec
 
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
 
Processes: 0
(No malicious items detected)
 
Modules: 0
(No malicious items detected)
 
Registry Keys: 0
(No malicious items detected)
 
Registry Values: 0
(No malicious items detected)
 
Registry Data: 0
(No malicious items detected)
 
Folders: 0
(No malicious items detected)
 
Files: 0
(No malicious items detected)
 
Physical Sectors: 0
(No malicious items detected)
 
 
(end)
/////////////////////////////////////////////////////////////////////////////////////////////////////////
 
Protection log
Malwarebytes Anti-Malware
www.malwarebytes.org
 
 
Update, 2/22/2016 12:44 AM, SYSTEM, MICHELLE-HP, Scheduler, Malware Database, 2016.2.21.4, 2016.2.22.1, 
Protection, 2/22/2016 12:44 AM, SYSTEM, MICHELLE-HP, Protection, Refresh, Starting, 
Protection, 2/22/2016 12:44 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Stopping, 
Protection, 2/22/2016 12:44 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Stopped, 
Protection, 2/22/2016 12:44 AM, SYSTEM, MICHELLE-HP, Protection, Refresh, Success, 
Protection, 2/22/2016 12:44 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Starting, 
Protection, 2/22/2016 12:44 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Started, 
Scan, 2/22/2016 2:05 AM, SYSTEM, MICHELLE-HP, Context, Start:2/22/2016 1:46 AM, Duration:19 min 17 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections, 
Update, 2/22/2016 4:27 AM, SYSTEM, MICHELLE-HP, Scheduler, Malware Database, 2016.2.22.1, 2016.2.22.2, 
Protection, 2/22/2016 4:27 AM, SYSTEM, MICHELLE-HP, Protection, Refresh, Starting, 
Protection, 2/22/2016 4:27 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Stopping, 
Protection, 2/22/2016 4:27 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Stopped, 
Protection, 2/22/2016 4:27 AM, SYSTEM, MICHELLE-HP, Protection, Refresh, Success, 
Protection, 2/22/2016 4:27 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Starting, 
Protection, 2/22/2016 4:27 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Started, 
Update, 2/22/2016 8:42 AM, SYSTEM, MICHELLE-HP, Scheduler, Malware Database, 2016.2.22.2, 2016.2.22.3, 
Protection, 2/22/2016 8:42 AM, SYSTEM, MICHELLE-HP, Protection, Refresh, Starting, 
Protection, 2/22/2016 8:42 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Stopping, 
Protection, 2/22/2016 8:42 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Stopped, 
Protection, 2/22/2016 8:42 AM, SYSTEM, MICHELLE-HP, Protection, Refresh, Success, 
Protection, 2/22/2016 8:42 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Starting, 
Protection, 2/22/2016 8:42 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Started, 
Update, 2/22/2016 9:31 AM, SYSTEM, MICHELLE-HP, Manual, Remediation Database, 2016.2.20.1, 2016.2.22.1, 
Protection, 2/22/2016 9:31 AM, SYSTEM, MICHELLE-HP, Protection, Refresh, Starting, 
Protection, 2/22/2016 9:31 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Stopping, 
Protection, 2/22/2016 9:31 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Stopped, 
Protection, 2/22/2016 9:31 AM, SYSTEM, MICHELLE-HP, Protection, Refresh, Success, 
Protection, 2/22/2016 9:31 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Starting, 
Protection, 2/22/2016 9:31 AM, SYSTEM, MICHELLE-HP, Protection, Malicious Website Protection, Started, 
Scan, 2/22/2016 9:53 AM, SYSTEM, MICHELLE-HP, Manual, Start:2/22/2016 9:33 AM, Duration:20 min 11 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections, 
 
(end)


#10 buddy215

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Posted 22 February 2016 - 11:37 AM

Okay....time to post a new topic. Let the experts and their tools find what causes this.

 

Please follow the instructions in the Malware Removal and Log Section Preparation Guide starting at Step 6.

  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 6 there are instructions for downloading and running FRST which will create two logs.

When you have done that, post your logs in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team.

Start a new topic, give it a relevant title and post your log(s) along with a brief description of your problem, a summary of any anti-malware tools you have used and a summary of any steps that you have performed on your own. If you cannot produce any of the required logs...start the new topic anyway. Explain that you followed the Prep. Guide, were unable to create the logs, and describe what happened when you tried to create them. A member of the Malware Removal Team will walk you through, step by step, on how to clean your computer.

After doing this, please reply back in this thread with a link to the new topic so we can close this one.

 

DO NOT bump your new topic. Wait for a response from one of the Team Members.


“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”Lawrence M. Krauss
A 1792 U.S. penny, designed in part by Thomas Jefferson and George Washington, reads “Liberty Parent of Science & Industry.”




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