Hello. I have windows 10, and some days ago I bought a 5TB HDD to add to my collection since the other HDDs I had was getting full.
My PC has 2 USB3 ports and several USB 2 ports. The USB 3 Ports had 1 4tb HDD and one 2 TB HDD both USB 3 drives. When my 5tb drive arrived I unplugged the 2 TB from the USB3 and put it in some USB 2 instead. Since I did that, the 2tb drive fails to start when I start windows. If I remove the power cable from the drive and put it back, windows recognise the drive and everything work fine.
The device can be seen in the Device Management but its stated as,
Unknown USB device (Device Descriptor Request Failed)
In Properties-> general I get this error message which is very generic:
Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed.
In Order to fix the issue, I uninstalled the drivers of the device and let windows reinstall it.
I tried to change USB port but again didn't help.
Do you have any idea why this might happen and how to fix this?
WD My Book 1140 USB Device Manufacturer Western Digital Form Factor GB/2.5-inch Heads 16 Cylinders 243,197 Tracks 62,015,235 Sectors 3,906,959,805 SATA type SATA-III 6.0Gb/s Device type Fixed ATA Standard ACS3 Serial Number CVTR5205040B240CGN Firmware Version Number RG20 LBA Size 48-bit LBA Power On Count 273 times Power On Time 23.3 days Speed Not used (SSD Drive) Features S.M.A.R.T., APM, NCQ, TRIM, SSD Max. Transfer Mode SATA III 6.0Gb/s Used Transfer Mode SATA III 6.0Gb/s Interface USB (SATA) Capacity 1862 GB Real size 2,000,365,289,472 bytes RAID Type None S.M.A.R.T Status Good Temperature 31 °C Temperature Range OK (less than 50 °C) S.M.A.R.T attributes