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odd scanner problem


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#1 WouldBePolymath

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Posted 19 February 2016 - 04:44 PM

Well, for the 3rd time (out of about 3 dozen times), my "home forum" hasn't offered a solution to one of the many problems I drop in their laps, so after waiting a couple days, I am again here begging for help.

 

So here's what the problem is this time: I now have another problem with the same printer / scanner / copy machine / fax machine that I had a printing problem with recently that mysteriously went away when I fooled with it for a while (see my thread "Jobs never making it into the print queue").

 

Since then, I used it as a copy machine without a problem. It seems to me that if it has no problem scanning something to copy it, it should have no problem scanning it to create an image file.

But that's exactly what's going on. When I scan a full sheet of paper, it make 3 to 5 images, each one a little less than a square inch of the scanned document's area, from random places on the document!

 

As I said in the earlier thread:

 

system:

Lenovo ThinkCentre M75e 5042A7U

4.00 GB RAM (I know, I need more)

Win7 Pro, Service Pack 1 64-bit

 

printer: HP Envy 5530 e-All-in-One Printer

 

Any ideas?


Edited by hamluis, 08 March 2016 - 10:28 AM.
Moved from Win 7 to External Hardware - Hamluis.


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#2 mjd420nova

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Posted 19 February 2016 - 05:31 PM

Copying is okay but it appears the fault maybe in the USB or whatever port you're using is intermittent.  It is possible the PC is not getting a clean data stream.



#3 WouldBePolymath

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Posted 19 February 2016 - 06:12 PM

I'm able to send files to the printer for printing no problem; they print out just fine.  It is possible that data could flow outwards without a problem, but not the other way?  I've never personally heard of that, but if I knew all about such things, I wouldn't be asking others.



#4 WouldBePolymath

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Posted 20 February 2016 - 12:42 PM

Maybe I should ask, how could it be determined if the PC wasn't getting a clear data stream from the printer?



#5 Chris Cosgrove

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Posted 20 February 2016 - 05:36 PM

It could be a faulty USB cable or a faulty socket. USB cables have four conductors -  +V, 0V, data IN, data OUT. It is possible that the data IN conductor (looking at it from the computer's end) is faulty while the OUT conductor is still good.

 

Cheapest test ?  Try a different USB cable. If that doesn't improve your situation there may be a problem with one of the sockets which would be much harder to fix.

 

Chris Cosgrove



#6 WouldBePolymath

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Posted 07 March 2016 - 09:59 PM

Hi Chris -

 

Thanks for responding.  I apologize for taking so long to get back to you about this while I was busy with other things.

 

I would like to clarify what kind of USB printer cable I need.  My cable looks like this.  Is this a standard-a, standard-b, micro-a or micro-b USB cable?

 

00371.jpg



#7 Chris Cosgrove

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Posted 07 March 2016 - 10:19 PM

Yes, that is the bog standard USB A to B cable, widely available and not that expensive. Any computer shop should be able to sell you one.

 

Chris Cosgrove



#8 WouldBePolymath

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Posted 07 March 2016 - 11:44 PM

Thanks, Chris



#9 Chris Cosgrove

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Posted 08 March 2016 - 06:50 PM

I just had a quick - very quick - look at the specs for this printer and I see you can also connect by wifi. Have you tried connecting by wifi to see if you can transmit scanner data this way ?  If you can it would save you the cost of a new cable. Never let it be said that I am a tight fisted Scots git !

 

If you have a spare cable handy, try it. Otherwise try the wifi connection.

 

Chris Cosgrove


Edited by Chris Cosgrove, 08 March 2016 - 06:51 PM.





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