I have been trying to resolve problems with my wife's Toshiba L675-S016 for several months now. Running Windows 7 Home Premium, Purchased new in 2009, HD replaced by BestBuy Geek Squad in 2011. OEM OS and programs reinstalled then. Running Avast AV and Malwarebytes, which indicate no issues. Primarily use IE11 as browser, but FB Scrabble won't load in Chrome or Firefox either. Connect wirelessly via NetGear router. FB Scrabble runs properly on my desktop. Have run various scans and diagnostics under post in two other forums before being referred here. Windows Crashes, BSOD, and Hangs Help and Support forum at: http://www.bleepingcomputer.com/forums/t/597296/toshiba-l675-bsod-hangs/ and Am I infected? What do I do? forum at http://www.bleepingcomputer.com/forums/t/599190/toshiba-l675-win-7-is-super-slow-frequent-ie11-script-errors/
Help at ea.com was practically non-existent, suggesting only CCleaner after initially telling me they only provide support to the Pogo versions. (Ccleaner did not resolve any issues)
Looking for suggestions? I keep getting notices that W10 is ready for me to upgrade the laptop. Should I just do that and forget about trying to resolve this issue?