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USB Ports Not Working, Disappearing Cursor, Freezing


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1 reply to this topic

#1 WinWorld

WinWorld

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  • Local time:05:22 PM

Posted 18 February 2016 - 04:56 PM

Internet Explorer hung twice today when on Youtube and viewing the same video file. This just started today and need to know if I need to worry about this. I have Microsoft Essentials, SuperAntiSpyware and Malwarebytes software installed.
 
Here is the log generated by the MiniToolBax:
 
MiniToolBox by Farbar  Version: 07-02-2016 01
Ran by Richard Koral (administrator) on 18-02-2016 at 16:50:40
Running from "C:\0_Installation Files\BleepingComputer MiniToolBox"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Model: XPS 8300 Manufacturer: Dell Inc.
Boot Mode: Normal
***************************************************************************
========================= Flush DNS: ===================================
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
========================= IE Proxy Settings: ==============================
Proxy is not enabled.
No Proxy Server is set.
"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================
========================= IP Configuration: ================================
Broadcom NetLink ™ Gigabit Ethernet = Local Area Connection 2 (Connected)
DW1501 Wireless-N WLAN Half-Mini Card = Wireless Network Connection 2 (Media disconnected)
# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4
reset
set global icmpredirects=enabled
popd
# End of IPv4 configuration
 
Windows IP Configuration
   Host Name . . . . . . . . . . . . : BasePC
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : rochester.rr.com
Wireless LAN adapter Wireless Network Connection 2:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : DW1501 Wireless-N WLAN Half-Mini Card #2
   Physical Address. . . . . . . . . : C0-CB-38-9C-35-61
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection 2:
   Connection-specific DNS Suffix  . : rochester.rr.com
   Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet #2
   Physical Address. . . . . . . . . : 78-2B-CB-9E-A1-63
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::21fe:7061:1ec4:14e7%14(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.0.110(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Thursday, February 18, 2016 4:14:17 PM
   Lease Expires . . . . . . . . . . : Friday, February 19, 2016 4:14:17 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DHCPv6 IAID . . . . . . . . . . . : 276310987
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-D8-CF-85-84-2B-2B-C3-1B-84
   DNS Servers . . . . . . . . . . . : 192.168.0.1
   NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Local Area Connection* 9:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft 6to4 Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.rochester.rr.com:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : rochester.rr.com
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{60BD3330-55A0-46B4-8020-5A8D0144075F}:
   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
Server:  UnKnown
Address:  192.168.0.1
Name:    google.com
Addresses:  2607:f8b0:4009:80b::200e
   173.194.46.110
   173.194.46.104
   173.194.46.102
   173.194.46.99
   173.194.46.105
   173.194.46.97
   173.194.46.100
   173.194.46.98
   173.194.46.96
   173.194.46.103
   173.194.46.101
Pinging google.com [216.58.216.110] with 32 bytes of data:
Reply from 216.58.216.110: bytes=32 time=36ms TTL=53
Reply from 216.58.216.110: bytes=32 time=34ms TTL=53
Ping statistics for 216.58.216.110:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 34ms, Maximum = 36ms, Average = 35ms
Server:  UnKnown
Address:  192.168.0.1
Name:    yahoo.com
Addresses:  2001:4998:58:c02::a9
   2001:4998:c:a06::2:4008
   2001:4998:44:204::a7
   98.138.253.109
   98.139.183.24
   206.190.36.45
Pinging yahoo.com [206.190.36.45] with 32 bytes of data:
Reply from 206.190.36.45: bytes=32 time=105ms TTL=43
Reply from 206.190.36.45: bytes=32 time=104ms TTL=43
Ping statistics for 206.190.36.45:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 104ms, Maximum = 105ms, Average = 104ms
Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Ping statistics for 127.0.0.1:
    Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
 15...c0 cb 38 9c 35 61 ......DW1501 Wireless-N WLAN Half-Mini Card #2
 14...78 2b cb 9e a1 63 ......Broadcom NetLink ™ Gigabit Ethernet #2
  1...........................Software Loopback Interface 1
 11...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
 13...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #2
 16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter #3
===========================================================================
IPv4 Route Table
===========================================================================
Active Routes:
Network Destination        Netmask          Gateway       Interface  Metric
          0.0.0.0          0.0.0.0      192.168.0.1    192.168.0.110     20
        127.0.0.0        255.0.0.0         On-link         127.0.0.1    306
        127.0.0.1  255.255.255.255         On-link         127.0.0.1    306
  127.255.255.255  255.255.255.255         On-link         127.0.0.1    306
      192.168.0.0    255.255.255.0         On-link     192.168.0.110    276
    192.168.0.110  255.255.255.255         On-link     192.168.0.110    276
    192.168.0.255  255.255.255.255         On-link     192.168.0.110    276
        224.0.0.0        240.0.0.0         On-link         127.0.0.1    306
        224.0.0.0        240.0.0.0         On-link     192.168.0.110    276
  255.255.255.255  255.255.255.255         On-link         127.0.0.1    306
  255.255.255.255  255.255.255.255         On-link     192.168.0.110    276
===========================================================================
Persistent Routes:
  None
IPv6 Route Table
===========================================================================
Active Routes:
 If Metric Network Destination      Gateway
  1    306 ::1/128                  On-link
 14    276 fe80::/64                On-link
 14    276 fe80::21fe:7061:1ec4:14e7/128
                                    On-link
  1    306 ff00::/8                 On-link
 14    276 ff00::/8                 On-link
===========================================================================
Persistent Routes:
  None
========================= Winsock entries =====================================
Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 06 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog5 08 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 09 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [122128] (Apple Inc.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [231424] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 06 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [170880] (Microsoft Corp.)
x64-Catalog5 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog5 08 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 09 C:\Program Files\Bonjour\mdnsNSP.dll [133392] (Apple Inc.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [327168] (Microsoft Corporation)
========================= Event log errors: ===============================
Application errors:
==================
Error: (02/18/2016 11:28:58 AM) (Source: Application Hang) (User: )
Description: The program IEXPLORE.EXE version 11.0.9600.18205 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
Process ID: ca4
Start Time: 01d16a6619ebe189
Termination Time: 16
Application Path: C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Report Id:
Error: (02/18/2016 11:10:01 AM) (Source: PC-Doctor) (User: )
Description: (6600) Asapi: (11:10:01:4950)(6600) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.
Error: (02/18/2016 11:10:01 AM) (Source: PC-Doctor) (User: )
Description: (6600) Asapi: (11:10:01:4860)(6600) libAsapi.DynamicLoadedPlugin - Error -- 64 Unable to load library 'S3LogPusher.dll'
Error: (02/18/2016 10:10:14 AM) (Source: Application Error) (User: )
Description: Faulting application name: mbam.exe, version: 2.3.125.0, time stamp: 0x5612a56b
Faulting module name: mbamcore.dll, version: 1.3.24.0, time stamp: 0x55e7e719
Exception code: 0xc0000005
Fault offset: 0x000ebbfc
Faulting process id: 0xd38
Faulting application start time: 0xmbam.exe0
Faulting application path: mbam.exe1
Faulting module path: mbam.exe2
Report Id: mbam.exe3
Error: (02/17/2016 09:59:02 AM) (Source: CVHSVC) (User: )
Description: Information only.
(Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The operation timed out
Error: (02/16/2016 08:16:21 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18205, time stamp: 0x56a1b6f6
Faulting module name: MSHTML.dll, version: 11.0.9600.18212, time stamp: 0x56b5c411
Exception code: 0xc0000005
Fault offset: 0x000e02bc
Faulting process id: 0x1758
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Error: (02/15/2016 12:02:01 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18205, time stamp: 0x56a1b6f6
Faulting module name: MSHTML.dll, version: 11.0.9600.18212, time stamp: 0x56b5c411
Exception code: 0xc0000005
Fault offset: 0x000e02bc
Faulting process id: 0x1b48
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Error: (02/15/2016 12:00:56 PM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18205, time stamp: 0x56a1b6f6
Faulting module name: MSHTML.dll, version: 11.0.9600.18212, time stamp: 0x56b5c411
Exception code: 0xc0000005
Fault offset: 0x000e02bc
Faulting process id: 0x1ee4
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Error: (02/15/2016 11:58:47 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18205, time stamp: 0x56a1b6f6
Faulting module name: MSHTML.dll, version: 11.0.9600.18212, time stamp: 0x56b5c411
Exception code: 0xc0000005
Fault offset: 0x000e02bc
Faulting process id: 0xdec
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
Error: (02/15/2016 11:58:43 AM) (Source: Application Error) (User: )
Description: Faulting application name: IEXPLORE.EXE, version: 11.0.9600.18205, time stamp: 0x56a1b6f6
Faulting module name: MSHTML.dll, version: 11.0.9600.18212, time stamp: 0x56b5c411
Exception code: 0xc0000005
Fault offset: 0x000e02bc
Faulting process id: 0x1780
Faulting application start time: 0xIEXPLORE.EXE0
Faulting application path: IEXPLORE.EXE1
Faulting module path: IEXPLORE.EXE2
Report Id: IEXPLORE.EXE3
System errors:
=============
Error: (02/18/2016 04:14:50 PM) (Source: Service Control Manager) (User: )
Description: The Garmin Device Interaction Service service failed to start due to the following error:
%%1053
Error: (02/18/2016 04:14:50 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Garmin Device Interaction Service service to connect.
Error: (02/18/2016 04:14:16 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:13:06 PM on ‎2/‎18/‎2016 was unexpected.
Error: (02/18/2016 04:05:43 PM) (Source: Service Control Manager) (User: )
Description: The Garmin Device Interaction Service service failed to start due to the following error:
%%1053
Error: (02/18/2016 04:05:43 PM) (Source: Service Control Manager) (User: )
Description: A timeout was reached (30000 milliseconds) while waiting for the Garmin Device Interaction Service service to connect.
Error: (02/18/2016 04:05:06 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 4:04:15 PM on ‎2/‎18/‎2016 was unexpected.
Error: (02/17/2016 08:30:37 PM) (Source: DCOM) (User: )
Description: {E10F6C3A-F1AE-4ADC-AA9D-2FE65525666E}
Error: (02/17/2016 10:02:38 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 New Signature Version:
 Previous Signature Version: 115.35.0.0
 Update Source: %NT AUTHORITY51
 Update Stage: 4.8.0204.00
 Source Path: 4.8.0204.01
 Signature Type: %NT AUTHORITY602
 Update Type: %NT AUTHORITY604
 User: NT AUTHORITY\NETWORK SERVICE
 Current Engine Version: %NT AUTHORITY605
 Previous Engine Version: %NT AUTHORITY606
 Error code: %NT AUTHORITY607
 Error description: %NT AUTHORITY608
Error: (02/17/2016 10:01:45 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 New Signature Version:
 Previous Signature Version: 1.213.6423.0
 Update Source: %NT AUTHORITY51
 Update Stage: 4.8.0204.00
 Source Path: 4.8.0204.01
 Signature Type: %NT AUTHORITY602
 Update Type: %NT AUTHORITY604
 User: NT AUTHORITY\NETWORK SERVICE
 Current Engine Version: %NT AUTHORITY605
 Previous Engine Version: %NT AUTHORITY606
 Error code: %NT AUTHORITY607
 Error description: %NT AUTHORITY608
Error: (02/17/2016 10:01:45 AM) (Source: Microsoft Antimalware) (User: )
Description: %NT AUTHORITY60 has encountered an error trying to update signatures.
 New Signature Version:
 Previous Signature Version: 1.213.6423.0
 Update Source: %NT AUTHORITY51
 Update Stage: 4.8.0204.00
 Source Path: 4.8.0204.01
 Signature Type: %NT AUTHORITY602
 Update Type: %NT AUTHORITY604
 User: NT AUTHORITY\NETWORK SERVICE
 Current Engine Version: %NT AUTHORITY605
 Previous Engine Version: %NT AUTHORITY606
 Error code: %NT AUTHORITY607
 Error description: %NT AUTHORITY608
Microsoft Office Sessions:
=========================
Error: (02/18/2016 11:28:58 AM) (Source: Application Hang)(User: )
Description: IEXPLORE.EXE11.0.9600.18205ca401d16a6619ebe18916C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXE
Error: (02/18/2016 11:10:01 AM) (Source: PC-Doctor)(User: )
Description: (6600) Asapi: (11:10:01:4950)(6600) Asapi.State - Error -- 123 Plugin S3LogPusher.dll failed to load.
Error: (02/18/2016 11:10:01 AM) (Source: PC-Doctor)(User: )
Description: (6600) Asapi: (11:10:01:4860)(6600) libAsapi.DynamicLoadedPlugin - Error -- 64 Unable to load library 'S3LogPusher.dll'
Error: (02/18/2016 10:10:14 AM) (Source: Application Error)(User: )
Description: mbam.exe2.3.125.05612a56bmbamcore.dll1.3.24.055e7e719c0000005000ebbfcd3801d16a5e6484e784C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exeC:\Program Files (x86)\Malwarebytes Anti-Malware\mbamcore.dllb5ffa56c-d651-11e5-a1f8-782bcb9ea163
Error: (02/17/2016 09:59:02 AM) (Source: CVHSVC)(User: )
Description: (Patch task for {90140011-0066-0409-0000-0000000FF1CE}): DownloadLatest Failed: The operation timed out
Error: (02/16/2016 08:16:21 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1820556a1b6f6MSHTML.dll11.0.9600.1821256b5c411c0000005000e02bc175801d169017b583665C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dll0d97f9bd-d514-11e5-a207-782bcb9ea163
Error: (02/15/2016 12:02:01 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1820556a1b6f6MSHTML.dll11.0.9600.1821256b5c411c0000005000e02bc1b4801d1681227d49ae6C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dlld47fde30-d405-11e5-a26c-782bcb9ea163
Error: (02/15/2016 12:00:56 PM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1820556a1b6f6MSHTML.dll11.0.9600.1821256b5c411c0000005000e02bc1ee401d1681224b99260C:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dllad38f6ba-d405-11e5-a26c-782bcb9ea163
Error: (02/15/2016 11:58:47 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1820556a1b6f6MSHTML.dll11.0.9600.1821256b5c411c0000005000e02bcdec01d168110f3302ebC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dll60db320d-d405-11e5-a26c-782bcb9ea163
Error: (02/15/2016 11:58:43 AM) (Source: Application Error)(User: )
Description: IEXPLORE.EXE11.0.9600.1820556a1b6f6MSHTML.dll11.0.9600.1821256b5c411c0000005000e02bc178001d16811d18af8cdC:\Program Files (x86)\Internet Explorer\IEXPLORE.EXEC:\Windows\system32\MSHTML.dll5e1575cf-d405-11e5-a26c-782bcb9ea163
=========================== Installed Programs ============================
64 Bit HP CIO Components Installer (HKLM\...\{284F4C1C-380D-4F10-88C8-1F9E386EFE98}) (Version: 17.2.1 - Hewlett-Packard) Hidden
7capture 1.2.0.21 (HKLM-x32\...\7capture_is1) (Version: 1.2.0.21 - IBE Software)
Adobe Flash Player 20 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 20.0.0.306 - Adobe Systems Incorporated)
Adobe Reader 9.1.2 (HKLM-x32\...\{AC76BA86-7AD7-1033-7B44-A91000000001}) (Version: 9.1.2 - Adobe Systems Incorporated)
AnalogX Capture (HKLM-x32\...\AnalogX Capture) (Version:  - AnalogX)
AnalogX HyperTrace (HKLM-x32\...\AnalogX HyperTrace) (Version:  - AnalogX)
ANT Drivers Installer x64 (HKLM\...\{4CBCD610-92A0-4B1E-893F-FC1E889F8B90}) (Version: 2.3.4 - Garmin Ltd or its subsidiaries) Hidden
Apple Application Support (32-bit) (HKLM-x32\...\{7FA9ECCF-A2DE-4DA1-BFF3-81260DBDA68F}) (Version: 4.1.2 - Apple Inc.)
Apple Application Support (64-bit) (HKLM\...\{691F30EB-9009-475A-B8A9-E1BF39598FD5}) (Version: 4.1.2 - Apple Inc.)
Apple Mobile Device Support (HKLM\...\{3540181E-340A-4E7A-B409-31663472B2F7}) (Version: 9.1.0.6 - Apple Inc.)
Apple Software Update (HKLM-x32\...\{FFD1F7F1-1AC9-4BC4-A908-0686D635ABAF}) (Version: 2.1.4.131 - Apple Inc.)
ATI Catalyst Control Center (HKLM-x32\...\{055EE59D-217B-43A7-ABFF-507B966405D8}) (Version: 2.010.0113.2207 - )
Belarc Advisor 8.5c (HKLM-x32\...\Belarc Advisor) (Version: 8.5.3.0 - Belarc Inc.)
Bing Rewards Client Installer (HKLM-x32\...\{61EDBE71-5D3E-4AB7-AD95-E53FEAF68C17}) (Version: 16.0.345.0 - Microsoft Corporation) Hidden
Bonjour (HKLM\...\{56DDDFB8-7F79-4480-89D5-25E1F52AB28F}) (Version: 3.1.0.1 - Apple Inc.)
Canon CanoScan LiDE 120 On-screen Manual (HKLM-x32\...\Canon CanoScan LiDE 120 On-screen Manual) (Version: 7.7.0 - Canon Inc.)
Canon IJ Scan Utility (HKLM-x32\...\Canon_IJ_Scan_Utility) (Version: 1.1.11.1 - Canon Inc.)
Canon LiDE 120 User Registration (HKLM-x32\...\Canon LiDE 120 User Registration) (Version:  - ‭Canon Inc.)
Canon My Image Garden (HKLM-x32\...\Canon My Image Garden) (Version: 3.0.0 - Canon Inc.)
Canon My Image Garden Design Files (HKLM-x32\...\Canon My Image Garden Design Files) (Version: 3.0.0 - Canon Inc.)
Canon Quick Menu (HKLM-x32\...\CanonQuickMenu) (Version: 2.6.1 - Canon Inc.)
CanoScan LiDE 120 Scanner Driver (HKLM\...\{1199FAD5-9546-44f3-81CF-FFDB8040B7BF}_CNQ2415) (Version: 1.00 - Canon Inc.)
ccc-core-static (HKLM-x32\...\{FF527B68-2D1D-B15B-0FFC-8BF8487AD194}) (Version: 2010.0113.2208.39662 - ATI) Hidden
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
ConTEXT v0.98.6 (HKLM-x32\...\{73E0D3A0-9C30-4F59-ABBF-6233686FB396}_is1) (Version:  - ConTEXT Project Ltd)
Corel PaintShop Pro X8 (HKLM-x32\...\_{85C69B9B-F9BD-4A60-BD83-F2B7E081ED39}) (Version: 18.1.0.67 - Corel Corporation)
Corel PaintShop Pro X8 (HKLM-x32\...\{8239357B-E792-4EEB-9F8B-F2535730A315}) (Version: 18.0.0.124 - Corel Corporation) Hidden
Creative ALchemy (HKLM-x32\...\ALchemy) (Version: 1.43 - Creative Technology Limited)
Creative Audio Control Panel (HKLM-x32\...\AudioCS) (Version: 3.00 - Creative Technology Limited)
Creative Diagnostics (HKLM-x32\...\Diagnostics 4_5) (Version: 5.11 - Creative Technology Limited)
Creative Media Toolbox 6 (HKLM-x32\...\{F1A14CB2-A048-45A6-AFDA-3571296E1D76}) (Version: 6.02 - Creative Technology Limited)
Creative Media Toolbox 6 (Shared Components) (HKLM-x32\...\Uninstaller_B4736000_Creative Media Toolbox 6) (Version: 2.80.12 - Creative Labs)
Creative MediaSource 5 (HKLM-x32\...\{BEEFC4F8-2909-48B3-AFAA-55D3533FDEDD}) (Version: 5.26 - Creative Technology Limited)
Creative Software AutoUpdate (HKLM-x32\...\Creative Software AutoUpdate) (Version: 1.40 - Creative Technology Limited)
Creative Sound Blaster Properties x64 Edition (HKLM-x32\...\Creative Sound Blaster Properties x64 Edition) (Version:  - Creative Technology Limited)
Creative WaveStudio 7 (HKLM-x32\...\WaveStudio 7) (Version: 7.14 - Creative Technology Limited)
CyberLink PowerDVD 9.5 (HKLM-x32\...\InstallShield_{A8516AC9-AAF1-47F9-9766-03E2D4CDBCF8}) (Version: 9.5.1.3426 - CyberLink Corp.)
D3DX10 (HKLM-x32\...\{E09C4DB7-630C-4F06-A631-8EA7239923AF}) (Version: 15.4.2368.0902 - Microsoft) Hidden
Debut Video Capture Software (HKLM-x32\...\Debut) (Version: 2.16 - NCH Software)
Dell DataSafe Online (HKLM-x32\...\{7EC66A95-AC2D-4127-940B-0445A526AB2F}) (Version: 2.1.19634 - Dell)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Getting Started Guide (HKLM-x32\...\{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}) (Version: 1.00.0000 - Dell Inc.)
Dell MusicStage (HKLM-x32\...\{3E8A1ADF-B72C-47FE-85F6-F7A73C487F6C}) (Version: 1.3.31.0 - Fingertapps)
Dell PhotoStage (HKLM-x32\...\{E4335E82-17B3-460F-9E70-39D9BC269DB3}) (Version: 1.5.0.19 - ArcSoft)
Dell Stage (HKLM-x32\...\{FE182796-F6BA-486A-8590-89B7E8D1D60F}) (Version: 1.7.209.0 - Fingertapps)
Dell Support Center (HKLM\...\{0090A87C-3E0E-43D4-AA71-A71B06563A4A}) (Version: 3.0.5621.01 - PC-Doctor, Inc.) Hidden
Dell Support Center (HKLM\...\Dell Support Center) (Version: 3.0.5621.01 - Dell Inc.)
Dell VideoStage (HKLM-x32\...\{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.1.0.1011 - CyberLink Corp.) Hidden
Dell VideoStage (HKLM-x32\...\InstallShield_{DCE0E79A-B9AC-41AC-98C1-7EF0538BCA7F}) (Version: 1.1.0.1011 - CyberLink Corp.)
DW WLAN Card (HKLM\...\DW WLAN Card) (Version: 5.60.48.35 - Dell Inc.)
Elevated Installer (HKLM-x32\...\{8B20B453-8EB7-4F65-BF42-DA8B18C33CB0}) (Version: 4.1.16.0 - Garmin Ltd or its subsidiaries) Hidden
EventReader 3 (HKLM-x32\...\{42478C03-636A-49B6-9547-475623D76E4A}) (Version: 3.0.4.0 - Altair Technologies Ltd.)
Garmin Express (HKLM-x32\...\{0733d53f-b41d-47cc-b336-d95751c4b2cb}) (Version: 4.1.16.0 - Garmin Ltd or its subsidiaries)
Garmin Express (HKLM-x32\...\{5D34B8AF-7FB5-41AC-AEDC-B705FAF8BCAB}) (Version: 4.1.16.0 - Garmin Ltd or its subsidiaries) Hidden
Garmin Express Tray (HKLM-x32\...\{86A1F284-5314-402B-90C3-9B4E47CEEC77}) (Version: 4.1.16.0 - Garmin Ltd or its subsidiaries) Hidden
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 48.0.2564.109 - Google Inc.)
Google Update Helper (HKLM-x32\...\{60EC980A-BDA2-4CB6-A427-B07A5498B4CA}) (Version: 1.3.29.5 - Google Inc.) Hidden
Google Update Helper (HKLM-x32\...\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}) (Version: 1.3.21.123 - Google Inc.) Hidden
honestech VHS to DVD 5.0 (HKLM-x32\...\{44FF002B-5AB3-4447-8F98-614387B63EE6}) (Version: 5.0 - honestech)
honestech VHS to DVD 5.0 (HKLM-x32\...\{E6DC1891-5A5D-41C9-8526-F97043CD03FF}) (Version: 5.0 - honestech) Hidden
Host OpenAL (HKLM-x32\...\Host OpenAL) (Version: 1.00 - Creative Technology Limited)
ICA (HKLM-x32\...\{85C69B9B-F9BD-4A60-BD83-F2B7E081ED39}) (Version: 18.0.0.124 - Corel Corporation) Hidden
iCloud (HKLM\...\{4B48E22A-2FB0-4EFA-B99E-954B1E50CD69}) (Version: 5.1.0.34 - Apple Inc.)
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 8.15.10.2253 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM-x32\...\{3E29EE6C-963A-4aae-86C1-DC237C4A49FC}) (Version: 10.0.0.1046 - Intel Corporation)
IPM_PSP_COM (HKLM-x32\...\{80A28CA4-189A-4EB2-9F76-7845A0A83D2A}) (Version: 18.0.0.124 - Corel Corporation) Hidden
IPM_PSP_COM64 (HKLM\...\{842A3E2E-15B2-4D49-A50F-05964CA93374}) (Version: 18.0.0.124 - Corel Corporation) Hidden
iTunes (HKLM\...\{FBEB98F8-64E4-4FA3-A15E-4A9F42FF962E}) (Version: 12.3.2.35 - Apple Inc.)
Java™ 6 Update 22 (64-bit) (HKLM\...\{26A24AE4-039D-4CA4-87B4-2F86416022FF}) (Version: 6.0.220 - Oracle)
Java™ 6 Update 22 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83216022FF}) (Version: 6.0.220 - Oracle)
Junk Mail filter update (HKLM-x32\...\{1F6AB0E7-8CDD-4B93-8A23-AA9EB2FEFCE4}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Malwarebytes Anti-Malware version 2.2.0.1024 (HKLM-x32\...\Malwarebytes Anti-Malware_is1) (Version: 2.2.0.1024 - Malwarebytes)
Mesh Runtime (HKLM-x32\...\{8C6D6116-B724-4810-8F2D-D047E6B7D68E}) (Version: 15.4.5722.2 - Microsoft Corporation) Hidden
Messenger Companion (HKLM-x32\...\{50816F92-1652-4A7C-B9BC-48F682742C4B}) (Version: 15.4.3502.0922 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.6.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.6.01055 - Microsoft Corporation)
Microsoft Office 2010 (HKLM-x32\...\{95140000-0070-0000-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Click-to-Run 2010 (HKLM-x32\...\Office14.Click2Run) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Office Starter 2010 - English (HKLM-x32\...\{90140011-0066-0409-0000-0000000FF1CE}) (Version: 14.0.4763.1000 - Microsoft Corporation)
Microsoft Security Essentials (HKLM\...\Microsoft Security Client) (Version: 4.8.204.0 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.41212.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
MiniTool Partition Wizard Free 9.0 (HKLM-x32\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version:  - MiniTool Solution Ltd.)
MiniTool Partition Wizard Free 9.1 (HKLM\...\{05D996FA-ADCB-4D23-BA3C-A7C184A8FAC6}_is1) (Version:  - MiniTool Solution Ltd.)
MiniTool Power Data Recovery (HKLM-x32\...\MiniTool Power Data Recovery_is1) (Version:  - MiniTool Solution Ltd.)
MP4 Downloader 3 (HKLM-x32\...\MP4 Downloader_is1) (Version:  - Tomabo)
MSXML 4.0 SP2 (KB954430) (HKLM-x32\...\{86493ADD-824D-4B8E-BD72-8C5DCDC52A71}) (Version: 4.20.9870.0 - Microsoft Corporation)
MSXML 4.0 SP2 (KB973688) (HKLM-x32\...\{F662A8E6-F4DC-41A2-901E-8C11F044BDEC}) (Version: 4.20.9876.0 - Microsoft Corporation)
Multimedia Card Reader (HKLM-x32\...\{41068A8C-3F30-46B6-978A-EA692F28D1AF}) (Version: 1.7.915.93 - Fitipower) Hidden
Multimedia Card Reader (HKLM-x32\...\InstallShield_{41068A8C-3F30-46B6-978A-EA692F28D1AF}) (Version: 1.7.915.93 - Fitipower)
NirSoft ProduKey (HKLM-x32\...\NirSoft ProduKey) (Version:  - )
PSPPContent (HKLM-x32\...\{89E018D8-558F-4051-BB26-64DD9B90DF68}) (Version: 18.0.0.124 - Corel Corporation) Hidden
PSPPHelp (HKLM-x32\...\{88340123-2A5C-48D4-98C1-58C18D12F09C}) (Version: 18.0.0.124 - Corel Corporation) Hidden
PSPPro64 (HKLM\...\{88CFC59F-1491-4359-819F-87DFAFF9CCF4}) (Version: 18.0.0.124 - Corel Corporation) Hidden
QuickTime 7 (HKLM-x32\...\{FF59BD75-466A-4D5A-AD23-AAD87C5FD44C}) (Version: 7.79.80.95 - Apple Inc.)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.6141 - Realtek Semiconductor Corp.)
Recover Keys (HKLM\...\Recover Keys_is1) (Version: 8.0.3.113 - Recover Keys)
Revo Uninstaller Pro 3.1.4 (HKLM\...\{67579783-0FB7-4F7B-B881-E5BE47C9DBE0}_is1) (Version: 3.1.4 - VS Revo Group, Ltd.)
Setup (HKLM-x32\...\{8BFA76B5-47DD-4C88-9C9B-7407019F0E13}) (Version: 18.0.0.124 - Corel Corporation) Hidden
Skins (HKLM-x32\...\{36CEA188-3DFA-6391-4774-C92D4B092407}) (Version: 2010.0113.2208.39662 - ATI) Hidden
Skype Toolbars (HKLM-x32\...\{981029E0-7FC9-4CF3-AB39-6F133621921A}) (Version: 1.0.4051 - Skype Technologies S.A.)
Skype™ 7.0 (HKLM-x32\...\{24991BA0-F0EE-44AD-9CC8-5EC50AECF6B7}) (Version: 7.0.102 - Skype Technologies S.A.)
Sound Blaster X-Fi (HKLM-x32\...\{C93170A0-CBF9-481F-B972-B4FA5AEE0E06}) (Version: 1.0 - Creative Technology Limited)
SoundTap Streaming Audio Recorder (HKLM-x32\...\SoundTap) (Version: 2.31 - NCH Software)
SUPERAntiSpyware (HKLM\...\{CDDCBBF1-2703-46BC-938B-BCC81A1EEAAA}) (Version: 6.0.1204 - SUPERAntiSpyware.com)
UK's Kalender 2.4.3 (HKLM-x32\...\UK's Kalender_is1) (Version:  - Ulrich Krebs)
VIDBOX Driver (HKLM-x32\...\{2758691A-2CDE-4942-A4AC-0E8F61FE2067}) (Version: 4.0.1 - honestech)
WinDirStat 1.1.2 (HKCU\...\WinDirStat) (Version:  - )
Windows Driver Package - Dynastream Innovations, Inc. ANT LibUSB Drivers (04/11/2012 1.2.40.201) (HKLM\...\F9D2A789F9CFF8CEC36B544F53877C80F1F73C46) (Version: 04/11/2012 1.2.40.201 - Dynastream Innovations, Inc.)
Windows Driver Package - Silicon Labs Software (DSI_SiUSBXp_3_1) USB  (02/06/2007 3.1) (HKLM\...\D1506E0025B5A3F9EB8270FE81C1EEDD9388B8A2) (Version: 02/06/2007 3.1 - Silicon Labs Software)
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 15.4.3502.0922 - Microsoft Corporation)
Windows Live Mesh ActiveX Control for Remote Connections (HKLM-x32\...\{2902F983-B4C1-44BA-B85D-5C6D52E2C441}) (Version: 15.4.5722.2 - Microsoft Corporation)
Windows XP Mode (HKLM\...\{1374CC63-B520-4f3f-98E8-E9020BF01CFF}) (Version: 1.3.7600.16423 - Microsoft Corporation)
WinPatrol (HKLM-x32\...\{6A206A04-6BC1-411B-AA04-4E52EDEEADF2}) (Version: 33.1.2015.0 - Ruiware)
========================= Devices: ================================
========================= Memory info: ===================================
Percentage of memory in use: 32%
Total physical RAM: 8174.45 MB
Available physical RAM: 5482.71 MB
Total Virtual: 16347.1 MB
Available Virtual: 13290.93 MB
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:919.22 GB) (Free:776.64 GB) NTFS
4 Drive f: (KINGSTON) (Removable) (Total:29.06 GB) (Free:0.69 GB) FAT32
8 Drive k: (TOSHIBA EXT) (Fixed) (Total:931.51 GB) (Free:640.54 GB) NTFS
========================= Users: ========================================
User accounts for \\BASEPC
Administrator            Guest                    OnlineOnly              
Richard Koral           
========================= Minidump Files ==================================
C:\Windows\Minidump\010616-14695-01.dmp
C:\Windows\Minidump\011616-23836-01.dmp
C:\Windows\Minidump\100215-18127-01.dmp
========================= Restore Points ==================================
11-02-2016 16:11:06 Windows Update
14-02-2016 16:44:33 Windows Update
15-02-2016 00:00:08 Windows Backup
18-02-2016 15:20:36 Windows Update
**** End of log ****

Edited by Queen-Evie, 18 February 2016 - 05:42 PM.
split from http://www.bleepingcomputer.com/forums/t/603237/windows-7-freezes-usb-ports-not-working-cursor-disappears/


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#2 rpbtf

rpbtf

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Posted 21 February 2016 - 11:56 AM

Hello,

you should run chkdsk c: /f at the command prompt (run as administrator) first. Try to repair or update Dell Support Center.

Then update Adobe Reader, Java Runtime Environment and Skype to the latest versions.

Ralf






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