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blue screen!! help me


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#1 kenhc

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Posted 17 February 2016 - 11:29 PM

when i using laptop, i want to attempt to run the software but it display blue screen and show " ATTEMpted execute of noexecute memory", then it automatic restartP_20160218_110737_HDR_p%5B1%5D.jpg?dl=0



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#2 usasma

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Posted 18 February 2016 - 04:00 PM

Can you boot into Windows?

If so, Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

 


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.

#3 kenhc

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Posted 19 February 2016 - 12:40 AM

Can you boot into Windows?

If so, Please run this report collecting tool so that we can provide a complete analysis:  http://omgdebugging.com/bsod-inspector/
When done a Notepad document will open with the name of the file and it's location. (By default it'll be a .zip file located on your Desktop)
Simply upload the .zip file with your next post and we'll move on from there.

 

this it https://www.dropbox.com/s/gwp0q7ki07bujgh/KEN_19_02_2016_12_35_02_CH.zip?dl=0

thanks usasma



#4 usasma

usasma

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Posted 20 February 2016 - 07:52 AM

The reports are incomplete.  Please follow my suggestions, then try to run the report again.

 

Your UEFI/BIOS (version A10) dates from 2013.  Please check at the manufacturer's website to see if there are any UEFI/BIOS updates available for your system.  If you are able to install the update through Windows (without booting from an external drive), then go ahead and update it.  WARNING - if the computer might shut down during this procedure, please don't do it, as this may physically damage the computer and prevent it from booting.

Please double check for any new Windows Updates.  It only takes one update to cause a problem, so it's essential that you have all of them.

You have a BSOD due to a Nokia Phone USB driver (from 29 January).  Please uninstall the software and physically remove the phone and it's cable from your system.

 

You have several BSOD's due to your Atheros wireless driver (athw10x.sys) which date from 17 and 18 February.  Please download a fresh copy of the latest, W10 compatible drivers, and then:

- uninstall the current wireless drivers

- install the freshly downloaded drivers

- monitor for further BSOD's

 

Then rerun the report maker and upload a complete set of the reports with your next post.


My browser caused a flood of traffic, sio my IP address was banned. Hope to fix it soon. Will get back to posting as soon as Im able.

- John  (my website: http://www.carrona.org/ )**If you need a more detailed explanation, please ask for it. I have the Knack. **  If I haven't replied in 48 hours, please send me a message. My eye problems have recently increased and I'm having difficult reading posts. (23 Nov 2017)FYI - I am completely blind in the right eye and ~30% blind in the left eye.<p>If the eye problems get worse suddenly, I may not be able to respond.If that's the case and help is needed, please PM a staff member for assistance.




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