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BSoD on fresh install: BCCode: 1a


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#1 Kabo0m

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Posted 17 February 2016 - 07:41 PM

I installed new memory (from 4Gb to 8Gb) of DDR2 and then after about a day started getting blue screen errors. However running MemTest said that my memory was fine. According to the Motherboard manual it should be fine. I know my C drive had issues so when my computer died (could not boot it .. video on the screen looked messed up) it turns out my video card failed. My friend who works on my computer decided that it must have been the front fan stopped and the video card over heated. Only speculation as we have not been able to nail down the issue(s). He also took out my pata optical drive because he felt it was causing slow downs on the computer. He also redid my  other HDD and installed Windows all over on that one and set my 1Tb C drive as E now. So now Windows 7 boots off the 320Gb drive I have and the 1Tb is as the 2nd drive with all my Windows files still on there so I can take my time going through the files to decide what to delete and what to keep.

 

Now I have gotten 2 Blue screens so far since I got the computer back yesterday ...

 

Here is the latest ones:

 

The computer has rebooted from a bugcheck. The bugcheck was: 0x0000001a (0x0000000000041201, 0xfffff6800017ff98, 0xc45000017f05d867, 0xfffffa8006be0c10).

 

My friend wants me to do a check disk on my external drive because he is now saying maybe that is it because he said the computer never blue screened at his place when he had it over night but he didn't have my external drive with him there but it was unplugged and left at my place.

 

With him on the phone I ran a chkdsk /f from cmd and the result is Windows has checked the file system and found no problems.

 

I told him I suspect it is NOT the external but the 1Tb drive. I will scan the 1Tb on reboot. My friend put the swap on that drive instead of on C:

 

 

C:\Windows\system32>chkdsk /f E:
The type of the file system is NTFS.

Chkdsk cannot run because the volume is in use by another
process.  Chkdsk may run if this volume is dismounted first.
ALL OPENED HANDLES TO THIS VOLUME WOULD THEN BE INVALID.
Would you like to force a dismount on this volume? (Y/N) n

Chkdsk cannot run because the volume is in use by another
process.  Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N) y

This volume will be checked the next time the system restarts.

C:\Windows\system32>


Edited by hamluis, 23 February 2016 - 07:21 PM.
Moved from Crashes/BSODs to Internal Hardware - Hamluis.

DESKTOP - Main Rig:   Passmark & Mobo  (Manual) &  my Speccy (Video card is Radeon 7770) & 4Gb DDR2 RAM
NETBOOK:   PC: Acer Aspire ONE (D250 10.1")    //   CPU: Intel® Atom CPU N270 @ 1.60GHz   RAM: 2.0 GB  DDR2
Video Card: Intel® GMA 950 (256Mb)     OS:   Windows 7 Starter 32-bit SP1


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#2 jcgriff2

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Posted 17 February 2016 - 11:25 PM

Hi. . .

 

Please follow these instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Run SeaTools for DOS, LONG test on the drive in question - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

 

Run memtest86+ one stick at a time; alternate the slots -- at least 7 passes each - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html

 

BSOD Bugcheck 0x1a = severe memory management error

 

It may be caused by RAM itself or another piece of hardware that has failed that affects RAMs ability to properly hold kernel code, e.g., motherboard, PSU, etc...

 

Another suspect in 0x1a BSODs - SSD drives. If you have one, be sure to check the manufacturer's support site for a firmware upgrade.

 

Is all the RAM new or did you just add 4 GB? If so, is it matched? It is best to totally replace RAM; not add to it.

 

If you had no BSODs before the new RAM was installed, test the new RAM to death or better yet - RMA it.

 

You have a partial Windows installation on another drive connected to the PC? If so - get rid of it. Windows can do strange things when it believes a non-genuine copy is around.

 

Regards. . .

 

jcgriff2


Edited by jcgriff2, 17 February 2016 - 11:29 PM.

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#3 Kabo0m

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Posted 18 February 2016 - 10:54 PM

All the memory is brand new and installed just last month. I have no SSDrives. However the motherboard my friend told me has 2 damaged capacitors? What does RMA mean?

I do still have Windows installed on the old C which is now E .. the 1Tb. I will be getting it wiped though (all zeros?). My friend who does my computer work will do that for me like he did for the current C (which USED to be E) the 320Gb HDD before he put Windows 7 (OEM) on it.

 

I will do the memory thing you asked me to do tonight when I go to bed as I know 7 passes on each stick will take awhile. My friend said that 1 stick at a time won't take as long though. That is good. Last time I ran 3 passes on all 4 sticks at once and it found no issues. 7 is better on each 1 at a time? All of the RAM match and are all DDR2 2Gb = 8Gb total. I will update my Speccy since it does not show the updated RAM or the different Vid Card I have in (since the last one went).

 

http://speccy.piriform.com/results/DehfEYtRdRMuAaa4oyyvL7l

 

Also for the SeaTools I had to download the direct as the first link gave me a http://www.seagate.com/filesnull error.

 

Also the AVG that my friend put on my computer as the Antivirus didn't like ImgBurn but I downloaded it anyway. AVG said there was OpenCandy in the file.

 

Here is the result of the BSOD posting instructions (attached) and the Perfmon (zipped and attached)

 

 

Attached Files


Edited by Kabo0m, 18 February 2016 - 11:25 PM.

DESKTOP - Main Rig:   Passmark & Mobo  (Manual) &  my Speccy (Video card is Radeon 7770) & 4Gb DDR2 RAM
NETBOOK:   PC: Acer Aspire ONE (D250 10.1")    //   CPU: Intel® Atom CPU N270 @ 1.60GHz   RAM: 2.0 GB  DDR2
Video Card: Intel® GMA 950 (256Mb)     OS:   Windows 7 Starter 32-bit SP1


#4 jcgriff2

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Posted 19 February 2016 - 01:10 AM

Kabo0m, on 18 Feb 2016 - 10:54 PM, said:

All the memory is brand new and installed just last month. I have no SSDrives. However the motherboard my friend told me has 2 damaged capacitors? What does RMA mean?

 

"RMA" - return to manufacturer; get new ones

I am not a hardware expert and can't answer you about the damaged capacitors. I simply don't know what effect 2 damaged capacitors may have on your system. I have all OEM systems (purchased from large electronic stores) and have only replaced RAM and a HDD once. That's the extent of my hardware experience. I sit on the software side of the fence.

 

There is no doubt that the cause of your BSODs is unknown hardware failure (v. a rogue driver). Unfortunately, the dumps are incapable of telling us which piece of hardware has failed.

 

There also is no doubt in my mind that RAM is failing; however, I cannot say it is the RAM itself. It could be any piece of hardware that may affect RAMs ability to properly hold kernel code such as the motherboard, PSU, wiring, cables, etc...

 

Hopefully memtest86+ will pick up something. Be sure to run each stick of RAM in each slot for 7 passes minimum.

 

Did you ever have a BSOD before the new RAM was installed?

 

Regards. . .

 

jcgriff2

 

 

BSOD Windbg Summary

 Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021716-55629-01.dmp]

Built by: 7601.19135.amd64fre.win7sp1_gdr.160121-1718

Debug session time: Wed Feb 17 19:15:58.976 2016 (UTC - 5:00)

System Uptime: 0 days 1:51:22.755

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+13702 )

BUGCHECK_STR:  0x1a_41201

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  firefox.exe

FAILURE_BUCKET_ID:  X64_0x1a_41201_nt!_??_::FNODOBFM::_string_+13702

Bugcheck code 0000001A

Arguments 00000000`00041201 fffff680`0017ff98 c4500001`7f05d867 fffffa80`06be0c10

BiosVersion = 5.43  

BiosReleaseDate = 09/10/2009

SystemManufacturer = HP-Pavilion

SystemProductName = KJ379AAR-ABA a6400f

MaxSpeed:     2830

CurrentSpeed: 2833

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\021716-1119275-01.dmp]

Built by: 7601.19135.amd64fre.win7sp1_gdr.160121-1718

Debug session time: Wed Feb 17 01:12:20.650 2016 (UTC - 5:00)

System Uptime: 0 days 5:02:27.445

Probably caused by : memory_corruption ( nt!MiIdentifyPfn+26f )

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0xA

PROCESS_NAME:  svchost.exe

FAILURE_BUCKET_ID:  X64_0xA_nt!MiIdentifyPfn+26f

Bugcheck code 0000000A

Arguments 00000000`7ffffff1 00000000`00000002 00000000`00000001 fffff800`0317965f

BiosVersion = 5.43  

BiosReleaseDate = 09/10/2009

SystemManufacturer = HP-Pavilion

SystemProductName = KJ379AAR-ABA a6400f

MaxSpeed:     2830

CurrentSpeed: 2833

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 

 


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#5 Kabo0m

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Posted 19 February 2016 - 03:05 AM

No I never had any BSOD before putting in the memory.

 

That BSOD Windbg Summary at the end of your post isn't mine is it?

 

Also why am I missing some of the event logs? It says this:

Investigate why 53% (21,213) events were lost during data collection. The settings for Event Tracing for Windows (ETW) maximum buffers and buffer size may not be optimal depending on which data sets are being collected.


Edited by Kabo0m, 19 February 2016 - 09:02 PM.

DESKTOP - Main Rig:   Passmark & Mobo  (Manual) &  my Speccy (Video card is Radeon 7770) & 4Gb DDR2 RAM
NETBOOK:   PC: Acer Aspire ONE (D250 10.1")    //   CPU: Intel® Atom CPU N270 @ 1.60GHz   RAM: 2.0 GB  DDR2
Video Card: Intel® GMA 950 (256Mb)     OS:   Windows 7 Starter 32-bit SP1


#6 jcgriff2

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Posted 20 February 2016 - 12:28 AM

If no BSODs before the new RAM, then new RAM installed followed by memory management BSOD bugchecks, the RAM must be involved somehow. At least that's what makes sense to me here.

 

Did you re-run memtest86+ following my instructions? Also, be sure that the RAM sticks are seated properly. I once had a thread (from a sock or shirt or other fiber) that got tangled in the RAM - it caused BSODs on my system.

 

It is possible that the new RAM is bad. It wouldn't be the first time I've seen it happen.

 

Yes, the BSOD summary in my post is yours - there are 2 BSODs listed in it.

 

As for the Event Viewer entry - there are literally hundreds of Event Viewer logs and it would be a waste of  your time to worry about every error in them.

 

I did manage to find this MSDN blog entry about your specific error though - http://blogs.msdn.com/b/visualizeparallel/archive/2010/01/04/adjusting-buffer-settings-for-event-tracing-for-windows-etw.aspx

 

Regards. . .

 

jcgriff2


Edited by jcgriff2, 20 February 2016 - 12:29 AM.

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#7 Kabo0m

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Posted 20 February 2016 - 05:55 PM

Ah ok what confused me was C:\Users\PalmDesert\ but it was because you opened it on your end to sift through them right?

 

Also I ran the Run SeaTools for DOS, LONG test on the 1Tb but after I woke up I noticed tiny text that was hard to read that said it failed or something overlaying the test so I stopped it. It is because my drive is not Seagate? I have Western Digital?

 

I ran a quick test and am doing a long test next using Western Digital Data LifeGuard Diagnostics. Is that as good? It is in Windows though instead of in DOS but since the 1Tb is now my E instead of C Windows boot that should be okay right? What about if the swap file is on E though?

Attached File  WDDataLifeGuardDiag_Feb20th2016.png   294.99KB   0 downloads

 

Attached File  ExtendedTestWithWDDLGD2016.png   315.67KB   0 downloads

 

I will run the MemTest next but wanted to run all that you asked in the order you asked. The problem is I have a hard time opening my case so I need to get my friend over here to open it for me so I can take the ram out. Also my ex was saying since this will take forever and it is dual channel that I can do 2 sticks at a time? Does that make a difference or should I do 1 stick at a time?


Edited by Kabo0m, 21 February 2016 - 11:56 AM.

DESKTOP - Main Rig:   Passmark & Mobo  (Manual) &  my Speccy (Video card is Radeon 7770) & 4Gb DDR2 RAM
NETBOOK:   PC: Acer Aspire ONE (D250 10.1")    //   CPU: Intel® Atom CPU N270 @ 1.60GHz   RAM: 2.0 GB  DDR2
Video Card: Intel® GMA 950 (256Mb)     OS:   Windows 7 Starter 32-bit SP1


#8 jcgriff2

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Posted 21 February 2016 - 04:27 PM

Hi. . .

 

I would run 1 stick at a time - memtest86+.  Yes, it will take a long time to test each stick in this fashion, but it's worth it because the RAM is the #1 suspect here.

 

Yes... my laptop's account name is "PalmDesert" as in the nice city in California. Windbg lists the location of the dump being processed.

 

You can run SeaTools on any manufacturer's HDD, but I'm sure the WD test is just as good. However, I hope that it was able to test the entire HDD and not just the parts that Windows can access. SeaTools is DOS-based and is able to check out every single byte on the HDD whether Windows can access it or not.

 

I have no idea why the drive letters changed. I've never seen that before. Then again, I'm not familiar with the WD test.

 

Regards. . .

 

jcgriff2


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#9 Kabo0m

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Posted 21 February 2016 - 09:28 PM

Hi. . .

 

I would run 1 stick at a time - memtest86+.  Yes, it will take a long time to test each stick in this fashion, but it's worth it because the RAM is the #1 suspect here.

 

I have no idea why the drive letters changed. I've never seen that before. Then again, I'm not familiar with the WD test.

 

To clarify I used to use the 1TB as my C is what I mean and it had Windows on it but I am using the 320Gb as my C now. The drive letters only changed because that is how it is set up now. The 1Tb is now wiped (all written to zeros) as I wait til tomorrow for my friend to open my case for me because I don't want to damage the case and am not strong enough to get this stubborn thing open. At that time I will test 1 stick at a time like you say.

 

Also my friend is the stubborn one who felt it might have been the HDD but even after it being wiped, a few hours later still got a BSOD. I believe it is the memory as you say as that makes sense since I never got blue screens until it was put in. It is brand new memory and I am sad that going from 4Gb to 8Gb has led to so many problems fo rme (my Video card dying, my 1TB HDD screwing up and BSOD and a fan supposedly stopping). This is what I get from having computers built for me from old parts but I am poor so I get what I get lol. Could it be the motherboard? I was wondering because my friend said that two capacitors were damaged? Either way, will be running MemTest on each stick as well as looking for a new case that I can actually open on my own as this is annoying..

 

The blue screen was again the same STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL

 

 

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7601.2.1.0.256.48
  Locale ID:    4105

Additional information about the problem:
  BCCode:    a
  BCP1:    FFFFFAAFD4919128
  BCP2:    0000000000000002
  BCP3:    0000000000000000
  BCP4:    FFFFF80003119195
  OS Version:    6_1_7601
  Service Pack:    1_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\022116-54397-01.dmp
  C:\Users\K\AppData\Local\Temp\WER-83257-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt


Edited by Kabo0m, 21 February 2016 - 09:32 PM.

DESKTOP - Main Rig:   Passmark & Mobo  (Manual) &  my Speccy (Video card is Radeon 7770) & 4Gb DDR2 RAM
NETBOOK:   PC: Acer Aspire ONE (D250 10.1")    //   CPU: Intel® Atom CPU N270 @ 1.60GHz   RAM: 2.0 GB  DDR2
Video Card: Intel® GMA 950 (256Mb)     OS:   Windows 7 Starter 32-bit SP1


#10 jcgriff2

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Posted 22 February 2016 - 12:46 PM

Get the RAM tested!

 

It could be any hardware part at this point.

 

Be sure that the RAM is matched 100%.


Edited by jcgriff2, 22 February 2016 - 12:47 PM.

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#11 Kabo0m

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Posted 24 February 2016 - 04:54 PM

Get the RAM tested!
 
It could be any hardware part at this point.
 
Be sure that the RAM is matched 100%.

All of the ram has now tested individually for7 passes and all passed. my friend who works on stuff I am not sure about is thinking the motherboard might not like that ram so much which is a shame because I upgraded to the 8Gb from 4Gb and paid $80 for that .. :(
 
Isn't this memory fine? I have in this pic both of the ram (4 1Gb sticks and 4 2Gb sticks). i am back to the 4 of the 1Gb sticks of RAM for the time being.
 
Attached File  20160222_MemComparison.jpg   230.75KB   0 downloads
 
I have this motherboard:
 
http://support.hp.com/us-en/document/c01324212
 

Memory upgrade information


  • Dual channel memory architecture

  • Four 240-pin DDR2 DIMM sockets

  • Supported DIMM types:

    • PC2-5300 (667 MHz)

    • PC2-6400 (800 MHz)

  • Non-ECC memory only, unbuffered

  • Supports 2GB DDR2 DIMMs

  • Supports up to 8 GB on 64 bit PCs

  • Supports up to 4 GB* on 32 bit PCs
*32-bit operating systems cannot address a full 4.0 GB of memory.

 


Also on an Unrelated note.... I noticed just now when I plugged my cell phone into the front of my case (usb 2) my keyboard lost power. The keyboard is plugged into the back in the usb 2.0 on the motherboard. I tried it again and same thing. Right now I am typing this with Windows On-Screen Keyboard since I only have one computer. If I unplug the keyboard and plug it back in it detects it again but automatically disconnects again .


Edited by Kabo0m, 24 February 2016 - 05:52 PM.

DESKTOP - Main Rig:   Passmark & Mobo  (Manual) &  my Speccy (Video card is Radeon 7770) & 4Gb DDR2 RAM
NETBOOK:   PC: Acer Aspire ONE (D250 10.1")    //   CPU: Intel® Atom CPU N270 @ 1.60GHz   RAM: 2.0 GB  DDR2
Video Card: Intel® GMA 950 (256Mb)     OS:   Windows 7 Starter 32-bit SP1


#12 dc3

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Posted 25 February 2016 - 11:11 AM

The Speccy shows the same manufacturer with the same specifications, but it does not show the part numbers for these modules.  

 

Please download CPUID and install it.  

 

When CPUID opens click on the SPD tab.  You will see a image similar to the one below.

 

cpuid_zpswvz38bdt.png

 

Just below the tabs in the upper left portion of the image you will see Memory Slot Selection, use the down arrow to change the slots.  Below the Memory Slot Selection you will see Part Number, check all the part numbers on each module to make sure that they are all the same.  Post your findings.

 

Electrolytic capacitors will break down over time, this is the downside of this type of capacitor.  Failing caps will appear to be swollen or bulging, they may appear to be leaking as well.  The good new is that these caps are comparatively inexpensive and are easy to replace if you have any soldering skills at all. 

 

Symptoms of a faulty capacitor include:
 
Difficulty turning on your computer, frequently having to hit reset or restart.
 
Instabilities (hangs, seeing the “Blue Screen of Death,” etc.), especially when the symptoms get progressively        more frequent over time.
 
Memory errors, especially ones that get more frequent with time
Spontaneous reboots.
 
In case of on-board video cards, unstable image in some video modes.
 
Failing to complete the POST (Power-On Self-Test) or rebooting before completion
Never starting the POST; fans spin but the system appears dead.
 
Power system malfunctions, fluctuations in system voltage, possibly with an increase in CPU temperature as the core voltage rises.
 
jcgriff2 requested that you run the SeaTools for DOS.  In order to run this version of SeaTools you will be required to create a bootable disc, change the boot order in the BIOS so that the CD/DVD drive is the first device in the boot order, and the hdd the second device.  Once you have gone through all of this the DOS version will be able to read the hdd, but it may not produce any information if it isn't a Seagate hdd.  For this reason I usually will suggest that you run the SeaTools for Windows which only requires the download and installation of this test.
 
The Speccy did show uncorrectable sectors.  For this reason it is very much worth running this test.
 

Please download and run SeatTools for Windows.
 
Before the installation begins you will be prompted to either Decline or Accept the terms of the installation, click on I Accept.
 
Once the installation begins you will see an image similar to the one below.
 
seagate3_zps1fa1f71c.jpg
 
1.  SeaTools for Windows will search for HDDs and SSDs on your computer.  Please remove any external storage devices connected via USB ports.
 
2.  Detected Drives will list the HDDs and SSDs found.  Place a check mark in the drive box you want to run the scan on.
 
3.  You will see Basic Tests above Detected Drives, move the mouse pointer over this.
 
4.  A menu will open with options for the different scans, please click on Long Generic Test
 
5.  This will start the scan.  When the scan is complete you will see the result under Test Status , please post the results in your topic.
 
 seatools4_zpsd7balf76.png
 
6.  Post the results of the scan in your topic.
 
7.  Click on Help, then click on View Log File.  If the scan failed take a screen shot of the Log File and post it in your topic.

Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 


#13 Kabo0m

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Posted 26 February 2016 - 03:51 AM

I currently went back to my old ram so the new one isn't in here...

This was the ram I got though that I took back out:

 

http://www.amazon.ca/dp/B0032CMZ06/ref=pe_386430_121528420_TE_dp_1

 

Downloading the SeaTools for Windows now.


Edited by Kabo0m, 26 February 2016 - 03:53 AM.

DESKTOP - Main Rig:   Passmark & Mobo  (Manual) &  my Speccy (Video card is Radeon 7770) & 4Gb DDR2 RAM
NETBOOK:   PC: Acer Aspire ONE (D250 10.1")    //   CPU: Intel® Atom CPU N270 @ 1.60GHz   RAM: 2.0 GB  DDR2
Video Card: Intel® GMA 950 (256Mb)     OS:   Windows 7 Starter 32-bit SP1


#14 rqt

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Posted 26 February 2016 - 04:11 AM

Any motherboard with "damaged capacitors" needs to be either replaced or repaired.

 

In my opinion it is a waste of time to be trying to run any diagnostic software on a system with a defective motherboard.


Edited by rqt, 26 February 2016 - 04:30 AM.


#15 dc3

dc3

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Posted 26 February 2016 - 09:21 AM

I look forward to seeing the SeaTools results.  But you also need to provide us with the information you will acquire when you run the CPUID.  This information will definitively answer the question of compatibility of the new and old RAM modules.

 

I have already addressed the questionable capacitors.  You need to have your "friend" replace these before the truly become problematic.  Because of the large number of potential effects which would be caused by the capacitors failing you need to make this a priority.  There is the possibility of other failures resulting from the bad capacitors which could result in the necessity of purchasing another motherboard.


Family and loved ones will always be a priority in my daily life.  You never know when one will leave you.

 

 

 

 





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