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BSoD's and Google/Skype Crashes


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#1 BSoDMagnet

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Posted 17 February 2016 - 06:25 PM

I Am Going To Divide This Into 2 Topics. First Topic Being The Crashes (As it takes less time to explain) And The Constant BSoD's

 

Google/Skype Crashes

Recently I have been crashing in Google Chrome (I Have Already Un-Installed And Re-Installed It). So far I have noticed it mostly occurs when i'm watching Youtube/Netflix or if i'm on a website with plenty of pictures. So I also thought it could be my flash player. So I uninstalled that and reinstalled it. No fix their. My skype no matter what lasts for a decent 1-2 hours before it crashes and I have to remove it from task manager and open it back up. I haven't uninstalled skype and reinstalled it because I figured it wouldn't be much help as Google Chrome proved. 

 

BSoD's

Now my BSoD issue is more frequent and a lot more annoying as I have to boot up my PC all over again. These annoying BSoD's occur whenever I try to play a game. They rarely occur when I watch a video but they are pretty uncommon on Netflix. Now a big problem with my BSoD's is that their a good variety with different causes. 

My BSoD's       

PAGE_FAULT_IN_NONPAGED_AREA                *** STOP:     0x00000050

SYSTEM_SERVICE_EXCEPTION                         *** STOP:     0x0000003B

PAGE_FAULT_IN_NONPAGED_AREA                *** win32k.sys

IRQL_NOT_LESS_OR_EQUAL                            *** STOP:     0x0000000A

SYSTEM_SERVICE_EXCEPTION                         *** wink32k.sys

SYSTEM_SERVICE_EXCEPTION                         *** wink32k.sys                              *** dxgkrnl.sys           (notice this has 2)

PAGE_FAULT_IN_NONPAGED_AREA               *** STOP       0x00000050               *** win32k.sys

SYSTEM_SERVICE_EXCEPTION                        *** STOP       0x0000003B                *** win32k.sys

 

 

 Anyway Thank You To Anyone Willing To Help. It Would Be Wonderful If You Were To Write Detailed Explanations And Steps To ANYTHING. Thank You Once Again!  :clapping:

 



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#2 jcgriff2

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Posted 17 February 2016 - 11:17 PM

Hi. . .

 

Please follow these instructions - http://www.bleepingcomputer.com/forums/t/576314/blue-screen-of-death-bsod-posting-instructions-windows-10-81-8-7-vista/

 

Regards. . .

 

jcgriff2


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#3 BSoDMagnet

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Posted 28 February 2016 - 10:06 AM

First off I would like to say I am sorry for being inactive. I've been pretty busy.

· Windows 7
· x64
· Windows 7
· OEM
· (Estimate) 4-5 years
· (Estimate) 4-5 years

· Intel ® Core™ i5-2450M CPU @ 2.50GHz     2.50 GHz
· Intel HD Graphics 3000


· Lenovo
· Lenovo V570

· Laptop

 

---------------------------------------------------------------------------------------------------------------------------------------

I COULDN'T FIND HOW TO ATTACH IT DIRECTLY ON THE SITE SO I UPLOADED THEM TO DROPBOX

https://www.dropbox.com/s/sz00lwjc6a14d1p/perfmon%20report.zip?dl=0

 

https://www.dropbox.com/s/vxogpc849grfjzp/SysnativeFileCollectionApp.zip?dl=0
 



#4 jcgriff2

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Posted 29 February 2016 - 08:59 PM

Hi. . .

 

There were only 4 dump files in the zip file and only two of them were from 2016. Your initial post seemed to indicate that there were many more BSODs. Have you experienced >2 BSODs in 2016? It is possible to experience a BSOD where Windows doesn't have the time to write a crash dump because the system is coming down too fast for Windows to do so.

 

Bugchecks (STOP errors) for the two 2016 dumps:

0x3b - system service threw an exception; the exception = memory access violation

0x50 - invalid memory referenced

 

One dump named a  Microsoft driver; the other named a  DirectX component.

 

Microsoft drivers are never to blame in BSODs. If they are listed as the probable cause, they are merely a  default.

 

Varying bugchecks like you have experienced usually mean that we are dealing with unknown hardware failure as the cause. The dumps are incapable of telling us which piece of hardware has failed.

 

To help rule software out as the cause, please run Driver Verifier - http://www.bleepingcomputer.com/forums/t/576333/driver-verifier-bsod-related-windows-10-81-8-7-vista/

 

Let it run for 24 hours minimum. Save your work often, because if Driver Verifier does find a violation, it will BSOD your system immediately.

 

If the system does BSOD under D/V, please get the dump from \windows\minidump; zip it up and attach to your next post.

 

Regards. . .

 

jcgriff2


Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020916-40310-01.dmp]

Built by: 7601.18798.amd64fre.win7sp1_gdr.150316-1654

Debug session time: Mon Feb  8 20:35:24.319 2016 (UTC - 5:00)

System Uptime: 0 days 0:59:31.553

Probably caused by : dxgkrnl.sys ( dxgkrnl!DXGCONTEXT::Render+adc )

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  dwm.exe

FAILURE_BUCKET_ID:  X64_0x3B_dxgkrnl!DXGCONTEXT::Render+adc

Bugcheck code 0000003B

Arguments 00000000`c0000005 00000000`00000000 fffff880`088d1840 00000000`00000000

BiosVersion = 44CN43WW

BiosReleaseDate = 10/27/2011

SystemManufacturer = LENOVO

SystemProductName = 1066AWU

MaxSpeed:     2500

CurrentSpeed: 2494

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Loading Dump File [C:\Users\PalmDesert\_jcgriff2_\dbug\__Kernel__\020916-145080-01.dmp]

Built by: 7601.18798.amd64fre.win7sp1_gdr.150316-1654

Debug session time: Tue Feb  9 16:06:29.461 2016 (UTC - 5:00)

System Uptime: 0 days 15:18:37.320

Probably caused by : win32k.sys ( win32k!NtUserQueryWindow+175 )

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x50

PROCESS_NAME:  Skype.exe

FAILURE_BUCKET_ID:  X64_0x50_BAD_IP_win32k!NtUserQueryWindow+175

Bugcheck code 00000050

Arguments fffff000`0328b050 00000000`00000008 fffff000`0328b050 00000000`00000007

BiosVersion = 44CN43WW

BiosReleaseDate = 10/27/2011

SystemManufacturer = LENOVO

SystemProductName = 1066AWU

MaxSpeed:     2500

CurrentSpeed: 2494

¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

 


Microsoft MVP 2009-2015
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#5 BSoDMagnet

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Posted 02 March 2016 - 10:20 PM

Ok so I ran the verifier and I had no issues. No VERIFIER_ENABLED BSoD's. I will see how the next BSoD reacts and I will see if I can get a dump for it. Also I have gotten the BSoD about 20-30 times in 2016 so far.



#6 jcgriff2

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Posted 03 March 2016 - 12:21 AM

Run RAM + HDD diagnostics.

 

RAM - memtest86+ - run 1 stick at a time; alternate the slots - https://www.sysnative.com/forums/hardware-tutorials/3909-test-ram-memtest86.html

HDD - SeaTools for DOS, LONG test - https://www.sysnative.com/forums/hardware-tutorials/4072-hard-drive-hdd-diagnostics.html

 

Regards. . .

 

jcgriff2
 


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present




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