Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Help with BSOD? - Page Fault in Nonpaged Area


  • Please log in to reply
6 replies to this topic

#1 Pickme

Pickme

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:31 PM

Posted 17 February 2016 - 03:01 PM

Hello,

 

I am having some difficulty identifying the cause of a persistent Windows 10 BSOD error.

It happens about twice a week, with no obvious cause or trigger.

Any suggestions or assistance towards troubleshooting this would be much appreciated.

PAGE_FAULT_IN_NONPAGED_AREA

no specific driver or error code is identified on screen at the time of the BSOD

This is on a new Dell laptop and the error has present since new. I can find no evidence of hardware issues and am thinking that it is likely a software driver bug. Based on this thread it may be the Dell Wifi driver and I have rolled back the Wifi driver to an older version today. Unless you know a way to force a fault though, it will be about five days before I have an indication that the BSOD may be resolved.

 

Attached, per the posting guide:

4. SysnativeFileCollectionApp.zip + Perfmon_report.zip

5. Answers for:
· OS - Windows 10
· x86 (32-bit) or x64 ? - x64
· What was original installed OS on system? - Windows 10 x64
· Is the OS an OEM version - Yes, OEM OS
· Age of system (hardware) - 4 months
· Age of OS installation - have you re-installed the OS? - 3 weeks. Yes, reinstalled OS

· CPU - Intel i5-5200u, Broadwell
· Video Card - Integrated on i5, Intel HD 5500
· MotherBoard - n/a, laptop
· Power Supply - n/a, laptop

· System Manufacturer - Dell
· Exact model number - XPS, model 9343

· Laptop or Desktop? - Laptop

6. Driver Verifier - Currently running, will post results after it runs 24 hours
· Run HDD Diagnostics - Seatools, no errors. Dell extended hardware diagnostics, no errors
· Test RAM - MS Memory Diagnostic test, 24 hours, no errors
- Memtest86+ - 3 full test run sets, in extended mode, no errors


Other steps taken:
Reinstalled Windows 10 OS & latest Dell drivers, no improvement
Changed Dell graphics driver to latest Intel graphics driver, no improvement

McAfee full system scan, with current definitions, no threats found
Uninstalled McAfee, no improvement

Windows defender full system scan, with current definitions, no threats found
Disabled Windows defender in Group policy editor, no improvement

Installed Eset antivirus, full system scan, with current definitions, no threats found
Malwarebytes, full system scan, with current definitions, no threats found

sfc /scannow, no problems found
chkdsk /f, no problems found

Drive SMART status, no problems found

Rebuilt paging file (deleted page file, reboot, changed page file to fixed size, reboot), no improvement

Prime95 torture test, 14 hours in 85F room, 100% CPU load, no errors
Changed from Edge web browser to Firefox, no improvement
Updated Dell BIOS to latest version, "A7", no improvement

 

Rolled back Wifi driver (today), unknown yet if this resolves the recurring BSOD error

 

.

Attached Files


Edited by Pickme, 17 February 2016 - 03:09 PM.


BC AdBot (Login to Remove)

 


#2 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 1,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:02:31 AM

Posted 17 February 2016 - 03:07 PM

Hi. . .

 

The 2 dumps both named your Broadcom wifi adapter driver as the probable cause - bcmwl63a.sys

 

Yours has a timestamp = 24 May 2015

 

You'll have to find an update for the driver - https://www.sysnative.com/drivers/driver.php?id=bcmwl63a.sys

 

However, I see that only your system manufacturer offers the driver. Check with Dell Support - http://www.dell.com/support/home/us/en/04

 

If they don't have an updated driver, you'll have to look at alternative hardware for wifi.

 

Regards. . .

 

jcgriff2
 


Edited by jcgriff2, 17 February 2016 - 03:10 PM.

Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#3 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 1,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:02:31 AM

Posted 17 February 2016 - 03:12 PM

You mentioned that this is a new system. I would try and return it and demand a new system; however, be sure to get one with Intel wifi. Intel always keeps their drivers updated.

 

I also fear that these BSODs may just be the tip of the iceberg and that you may face more serious problems as time goes on.


Edited by jcgriff2, 17 February 2016 - 03:14 PM.

Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#4 Pickme

Pickme
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:31 PM

Posted 17 February 2016 - 03:13 PM

Thank you for that information.. will observe the results of changing the Broadcom wireless driver then.

If the BSOD persists, I am inclined to swap the Broadcom card out for an Intel part - seems easier than returning the system if that is enough to resolve the issue. Your point is well taken though (thanks).

 

Will update this thread after seeing how this affects the BSODs


Edited by Pickme, 17 February 2016 - 03:13 PM.


#5 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 1,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:02:31 AM

Posted 17 February 2016 - 03:16 PM

Swapping the Broadcom card for an Intel card is a great idea.

 

As I mentioned in my last post (I think we x-posted), Intel is very good about keeping their drivers updated - even for older cards.

 

This would take Dell Support out of the equation, which is good, because they never keep drivers updated for more than a year or two.


Edited by jcgriff2, 17 February 2016 - 03:17 PM.

Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present

#6 Pickme

Pickme
  • Topic Starter

  • Members
  • 3 posts
  • OFFLINE
  •  
  • Local time:10:31 PM

Posted 17 February 2016 - 03:25 PM

Sage advice I think. I just ordered an Intel wireless card.. should have that in hand tomorrow & with it, hopefully a resolution to the BSOD.

 

Going to defer returning the laptop for now as I have not seen any other indications of hardware problems - unless the BSOD persist after moving to Intel.

 

Thanks again for your thoughts on the issue.



#7 jcgriff2

jcgriff2

  • BSOD Kernel Dump Expert
  • 1,109 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:New Jersey Shore
  • Local time:02:31 AM

Posted 19 February 2016 - 01:21 AM

My pleasure - you're welcome.

 

Good luck with the new Intel wifi.

 

I do hope that it solves your BSODs.

 

Regards. . .

 

John


Microsoft MVP 2009-2015
Microsoft Windows Insider MVP 2018 - Present




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users