TL;DR version first!
I have a Dell XPS 15 L502X laptop which is locked, this shows on startup:
Dell say I need a new motherboard for around £300. Help! Is there any other way around this that they may not be telling me about?
I had 2 passwords on this laptop, BIOS and HDD. Now before reinstalling Windows I wanted to remove them so it could reboot during the process without interruption.
I went into the BIOS and the options for the 2 passwords. Only the HDD one was available, the other was greyed out. I cleared the HDD password and rebooted, assuming that this would now enable the other password editing option.
It asked me for the password, typed it in and..., wrong!
I was using the same password for both, they had been there for years, there is no way I forgot it. Tried again, tried a couple of other possibilities, nothing. Now it's locked.
I called Dell and after verifying ownership they gave me a couple of passwords to try which didn't work. They then said the motherboard and hard drive both need replacing at insane prices.
Apparently the code I get is from the HDD, not the BIOS, which is why the drive needs replacing. This doesn't make sense to me as I had already successfully cleared the HDD password.
Anyway... is this laptop now fit for the bin, or is there some other option that might work? Is there a jumper I can poke to reset passwords or is it too late for that (assuming this even has one)?
And can anyone explain what exactly happened here? Is there a third password I've forgotten about? Did I make some mistake?