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Windows 10 update, wont boot now. Lost files?

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#1 00bolt


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Posted 15 February 2016 - 10:21 AM

I have a laptop that was recently upgraded from Windows 7 to 10. i hardly ever use the laptop, but it stores alot of priceless photos and videos of the kids, etc. and i am an idiot and never backed them up. Was always one of those things "ill get around to"....

well recently the laptop did a windows update and restarted. when it restarted, it wouldnt boot up. Kept going to a screen with different options to try and fix it. I tried them all (except the one option that said it would erase everything)... but nothing worked. restore, blah blah...

so I ran it up to this little mom and pop computer repair store around the corner from my house. The owner guy barely spoke english. Told him I didnt care about the laptop at all, nor reinstalling windows, anything. i just basically wanted all my photos/videos that were in one folder in my c drive. said he understood and would do his best. called me back and said he couldnt do it. He says hard drive needs to be replaced. So I told him not to touch it and dont format hard drive or anything.

so thats where i am at. i am hoping and praying this guy just isnt good enough and didnt know some secret stuff someone else may know lol and that my hard drive isnt just shot. does anyone know someone who could possibly help? everything is saved into one folder in my C drive, so all i need is that one folder copied over to an external drive or something if possible.

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#2 usasma


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Posted 16 February 2016 - 08:33 AM

This is a complicated topic.

Should the hard drive be dead/dying, each subsequent access has the potential of destroying any data that could have been recovered.
Also, as the difficulty of recovery increases, so does the cost of recovery.


As I presume that you can't boot the device into Windows, I'd suggest trying this Live CD:  http://www.runtime.org/data-recovery-live-cd.htm

It will tell you what it can recover.

I have not used this disk, so I can't tell you if it will recover your stuff without charge, or if it will want you to purchase a copy of the recovery software (last I knew, it was $80 (US))

But I do use their software and found it well worth the $80 that I paid for each version!


If that cannot recover your data, then I'd suggest a professional data recovery service to see what they can do.

But the cost for this is from $1700 to $2500 (or even more) - as they use advanced techniques (to include removing the platters from the drive and placing them into another drive in a "clean room").

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